Tustin Buick GMC

My wife and I got a great deal on our truck. Everyone we worked with was very friendly. I would highly recommend Tustin Buick GMC to anyone looking for a vehicle.

Paul Aguilar was an incredible service advisor! Went in for an oil change with my three children and he was extremely helpful and kind. Words can’t describe our gratitude for his great customer service. God bless!

Really had a great experience here. Nick helped me pick out a new Terrain that suits my needs perfectly. The buying process was quick and clean.

I bought enclave at this dealership and serviced my vehicle too. Excellent service, I drove 10 miles here for service

Thank you Tustin Buick for another great service experience. The service department has always delivered professional service to me. I worked with Service Advisor Tony Razo on my recent visit to have some engine work performed on my 2010 Buick Enclave and was very satisfied. They provided me with a loaner vehicle while work was performed on mine. I even got a chance to speak with the mechanic (Kris) who did the work on my car, who provided additional insight on what was done and why.
I purchased my vehicle from Tustin Buick and have also performed all of the maintenance and repairs there. No reason to go anywhere else.

After my bad experience I got a phone call from Tommy from GMC of Tustin and his other partner Mike floor manager we were able to go over some stuff and they did apologize for my bad experience and we were able to work out a great deal for me to purchase my vehicle and then I was able to speak to Alex in finance which did a great job of going over my paperwork with me and offering other services as well for my vehicle. If you guys need to purchase a vehicle from here speak to Tommy or Mike and have Alex go over other options for your services on your New vehicle from them.

I don’t appreciate being offered services I don’t need. I WILL pay for it and then fret and stress «did they actually do it… did it really need it. why am I unable to say no».
Came for an oil change. 2013 car so have to take to dealer to fulfill warranty. They never ever ever greet you. (Been a business mgr for 20 years so I truly hate that. simple acknowledgement goes a long way I’m easy just wave or nod and i WILL wait patiently)
They said you NEED addition $ 150 throttle body service… I look it up online. its not on the service schedule… and what’smore…you should look AT the intake valves before deciding the service is needed. He told me I need to add this service before even taking the car.
Most people are not car mechanics, we each have our separate levels of expertise. Nurse, lawyer, tax accountant, etc. If he needed nursing advice he could trust me to give it. I expect each professional in every industry to give professional advice in their Subject matter that can be trusted.
I don’t think sales of a service that’s not required by the manual just because it’s been certain miles, WITHOUT first inspecting is an honest move. You put a person who is supposed to trust your expertise at the disadvantage of not knowing about your expert Subject matter and that erodes trust.
We are supposed to have a relationship that keeps my car running and your business getting steady return visits.
I can afford my services but I believe in the principals of basic customer service and care and that is not exhibited when you just put «capture sales» first.
Do the right processes and the dollars will follow. Greg took awesome care and I felt he respected my feelings. It’s not easy to be a single lady at the car service places dominated by males. I need to be able to trust my car guys to keep me safe for the 5−10years WE are in this car. So thank you Greg!

I asked the sales person after the test drive on a Used vehicle if the price on the window was the best they could do, he said make an offer and I will go check with the sales manager. I replied I don’t want to haggle back and forth so just go see if they would accept that offer he replies I need your ID to submit the offer I agreed and when he returned he states the best they could do was what was posted on the windshield because 3 other salesman were working the same car, when I got up to leave he again asks me to give a better offer and he would go back and check again? He had just finished telling me that was the best they could do and I answered him with «you just told me the price was the best and 3 other people were working on the same can he replies the customers were not at the dealership, Typical sales pitch and a waste of my time.

Yes there was a lot of going back and forth with the dealership but at the end I’m happy with my truck and they helped me out as best as they could and I would recommend this dealership to someone else.

I’m not one to leave reviews but I was so impressed with the customer service and attention I received that I wanted to leave Tustin GMC a good review. I was not intending on purchasing a vehicle, in fact, I was there to simply look around, but Jeff Weinstock, was not only super nice, he helped us find the car we wanted and made the car buying process very easy. I couldn’t make up my mind about the color, but Jeff was patient, not pushy, and I left feeling good about having purchased a vehicle from Tustin GMC.
Thanks Jeffrey! We are loving our new car!

THE BEST OF THE BEST!!!
I have purchased and sold many cars over my 60+ years of living in Newport Beach. Never have I been treated more professionally, by people that actually care about what YOU want in a car.
From the moment that I picked out the type of car I wanted, which happened to be a new Denali, all the way through the process to the end, I was treated with the upmost respect and it was completely painless, and enjoyable.
There was a gentleman named Dusty who sat in the car with me for over an hour and showed me all of the new electronics and how everything worked, (it is truly amazing how much electronics they have put into the new vehicles), he was amazingly patient, like no one I have ever dealt with before. I then went in and met with Thomas who was the finance manager and he very calmly and casually explained all of the options available to me so that I could make an intelligent decision on exactly how I wanted to pay for the portion above the trade in value of my Tahoe, which they were very generous and gave me a very fair value.
I then returned back to the dealership two days later because I had some questions on how to use some of the equipment in the car (the manual was too complicated) and once again they patiently showed me everything I needed to know with a smile and a handshake, like I haven’t seen for a long time. These guys are obviously 100 percent customer driven and will make your car buying experience as joyful as it should be.
Purchasing a new or used car should be a very fun/​joyous event, not a complete pain in the ass like most of the times I have dealt with dealerships in the past. Do yourself a favor and give them a shot — it will be well worth it.
To prove my sincerity, I invited all of the guys that I dealt with in all of the different departments down to 3-​Thirty-​3 Waterfront restaurant in Newport Beach to buy them some cocktails, appetizers, whatever they would like — it was that good…

I spent over a month researching different cars on the Internet. I also test drove several different makes and models. I narrowed my options down to the Toyota Camry, Nissan Altima, Mazda CX-​5, Hyundai Tucson, and Buick Encore.
Three years ago, when gas prices were insane, I leased a Nissan Leaf. With the amount of money I was saving on gas, the car was very affordable to drive. It was smooth, zippy, and had all the technology I wanted.
This year, with gas prices being so reasonable, I felt I had a lot more options in my car choices. When I test drove the Camry and the Altima, they felt perfectly fine. So fine that it bordered on just plain boring.
So I decided to try out a crossover. I had made appointments to see a Mazda CX-​5, Hyundai Tucson, and Subaru Crosstrek. But before I was able to get to those dealerships, I noticed the great lease option on the Buick Encore. Thus, I decided to drive in after work on a Monday to test drive one.
To my surprise, it was not bad at all. When we started discussing the numbers, the sales guy didn’t really try to upsell at all. As a matter of fact, the price I got was pretty close to the advertised lease special online. Thus, I had no choice but to sign the papers.
It has been two weeks, and I still enjoy driving my Buick Encore each and every day. I really did all the necessary research.
1. Buick was voted one of the most dependable brand by JD Powers and Associates.
2. Buick ranked high in the Consumer Reports auto reviews.
3. Although the Encore lacks the horsepower, it is surprisingly smooth and the cabin is very quiet. And honestly, with a 3 year old in the car, I have no interest in racing through traffic. If I wanted power and handling, I would have picked the Mazda 3 hatchback.
4. The lease on the Encore is 30% less than the Mazda CX-​5 or Hyundai Tucson.
5. I really appreciate its dimensions. It’s not very long so it’s easy to drive and park in urban areas. Its width is comparable to most vehicles. And most importantly, it has the height of a standard SUV. After driving sedans for 10 years, the height of the Encore is much appreciated.
6. In terms of technology, it comes standard with Bluetooth, powered seats, and a rearview camera.
Now, let’s go over why I didn’t choose the other crossovers.
1. Honda HRV — I like the way it looks, but its features are very standard.
2. Nissan Juke — Although funky, the car is just too small to comfortably transport passengers in the back.
3. Mazda CX-​5 — This was actually my first choice. I like the style and the performance was highly rated. But I don’t think that was enough to justify the higher cost.
4. Hyundai Tucson — Another great alternative. But nothing stood out about it either.
5. Jeep Renegade — I thought this car had the most distinctive exterior design. But after reading about all the mechanical problems people were having with it, I didn’t want to deal with the headache.
6. Subaru Crosstrek — I was impressed with this car when I saw so many being driven around Mammoth Lakes. But realistically, we only drive up the mountains less than once a month on average.
In conclusion… if you want a car that is affordable, easy to drive, fuel-​efficient, and versatile for urban settings, please come on down to Tustin Buick and pick yourself up an Encore. The height of an SUV and the size of of subcompact makes for an ideal day to day commute. And even when my wife and 3 year old are on for a ride, the car is very comfortable and provides plenty of safety and security.

Went again couple weeks ago attention to detail is poor even I found things not working and that was after I did a vehicle inspection myself after the work was done like Parking lights which is obvious and in the front of the vehicle I actually mentioned I had issues with it and it had been coming on and off due to a wiring issue but no body cares the service writer was very nice but nice doesn’t fix trucks so I wish you guys would look and not assume it’s a dead bulb seems like if it’s warranty work it gets done with one eye closed I was a tech before and would be fired for service like this. I just want the service a dealer should provide which is the highest level of service for my vehicle. I paid in advance for a warranty but it’s such a hassle every time. I need a professional mechanic if anyone knows of a better gmc dealer plse msg me at this point I’ll drive anywhere sorry Tustin but I’m 31 and was in the service industry since I was 16 so that is 16 years ago now, when I went to pick up the vehicle Service writer didn’t even come out to explain to me what had been done think they were trying to get me out of there so I don’t call em out on Unilocal again and I mentioned my radio had lights that were out, never fixed if the warranty doesn’t cover that they should say so instead they replace my headlight switch so I was really confused and expected someone to explain to me upon picking up the vehicle. The number one reason I brought my truck in there was to inspect my brake calipers as I believed they were rattling making a noise as I rolled at low speed sounds like a shopping cart so I took my wheel off to take a look they had said I need new brakes. Took the wheel off pads have more than 70% life on em. My brake pads are not the issue Tustin gmc replaced my master cylinder because it went bad and started leaking then after fixing that they said my brakes were worn and I needed a brake flush. Wait brake flush didn’t you drain the master upon replacing it? Wouldn’t you have to bleed the system? This is how stupid they think we are people my brakes are now mush and have been since I came in a couple months ago when this was all done and don’t you think the mush feeling I’m getting is air in the system because the jackass just slapped on the new master cylinder and filled it up all done… I’m so Pissed I checked my brake pads they are fine… this place is a joke I am going to take my truck to another dealer and send you the bill this is the third or fourth time… the problem is people just don’t care anymore that’s why small mechanic shops have 5 stars and the dealers got 1… DO NOT COME HERE UNLESS YOU WANT TO COME BACK LIKE 10 times and drive every rental car the rental place has to rent.
And if this doesn’t make sense it’s because these idiots can’t fix a truck to save their first born and I couldn’t finish this review when I started it I was so freakin angry I am finally finishing it. Nobody has time to go back and forth to the damn dealer it’s fukin bullshit!

BE WARNED!
They had a Used Certified 4 Cylinder GMC Terrain.
Low, and behold at the time to do the paperwork with the «Rep», the Carfax Read 6 Cylinder. I then asked the «Rep» again– «Is it a 4 Cylinder? Or 6 Cylinder? Oooh 4 Cylinder — he says.
I then showed him the Carfax, he then said the Carfax was in error?
I told him just to make sure before we buy it? Lets see? Sure enough on the Window Sticker they Certified it as a 4 Cylinder. And the «Their Rep» says see? I then told him since we’re here lets «pop the hood» and find out? So we did, and the V6 Engine was Screaming back in our face!!!
Needless to Say «No Sale!!»

My wife and I went to Honda World Westminster first attempting to buy a car, but got the runaround.
I purchased a 2010 Ford Fusion from their used car lot a couple of years ago, we got a great deal and all of the staff was very helpful. My wife decided to look and see if she could find another deal that was to our liking.
We did and Nick did an awesome job helping us buy own 2015 GMC Terrain. We drove all the way down from Bellflower to buy this car. It was so well worth the drive. I can not recommend them highly enough.

Took my truck in for a oil change and free inspection.
Left with a headache, a dent in my truck bed, and a promise that I would never return to that store/​location ever again.
The lot porter accidentally put a decent golf ball size ding in the side of the bed. What should have been just a «oh i’m sorry we’ll take care of it» turned into a literal shouting match just for them to admit they were wrong and cover the damages.
The only honest person at the dealership was the lot porter who made the dent, he said it was a accident and he was sorry. He said his manager would come out and talk to me… That’s where the customer service and honesty stopped.
I now drive an extra 20 minutes to avoid that POS place… and so should you if you want any kind of service.

Dusty was my salesman, and did an awesome job from beginning to end. Absolutely recommend him. Your whole staff is WONDERFUL!!! From your receptionists, to your sales department, to finance, and beyond. Absolutely will recommend you all to my friends, and family. Thank you so much
Love my car!!!

Worst customer service… Argumentative and not helpful.
1. Sold me a Certified used car. Ended up not being a certified car. Told me I should have know that I didn’t sign the certified contract. Seriously! Since I’m so familiar with your contracts…
2. Didn’t clean the car even though it was on the paperwork to do so. They argued about it.
3. The sales team made no effort to fix any of the issues…
4. The service team literally just doesn’t care and also made little effort to help.
5. I wrote several letters– which I have never ever written corporate about a company, but the overall experience was that bad I thought they should know. No one ever got back to me. 2 letters and multiple emails… Not a single response.
Will not visit this dealer again and I don’t recommend wasting your money here.

Still the nicest guys in service
Wayne is the man
Flushed the transmission on my daughters Rodeo and now it runs fine again
Thank you

So I brought my my car in for what I thought was just a simple oil change and a courtesy car wash at the end of the day.
Woke up this morning decided to jump in my car when I noticed there was all kinds of streaks on my car.
I put a call into the dealer service department to inform them and they asked me to bring my car in to have it looked at.
The streaks are everywhere from top to bottom of my car. It’s something that is very noticeable and that we all would’ve noticed had they been there yesterday. Plus my car was wet when I drove off the dealer.
So I drove to the dealer… At this point I’m explaining it to the customer service rep that they were not there yesterday and they’re very obvious and he sees that they’re very obvious but yet he continues to tell me that there’s no way that they could’ve done this. Keep in mind that my car is black and that everything is very noticeable. He also tells me «maybe if there was another person that called and had the same problem then he would believe me and then he would help and take care of the problem» so as we can see this is a possibility but because someone else hasn’t called yet to complain or brought the car in… keep in mind it hasn’t even been 24 hours yet even 12 hours all he says is talk to my manager in Monday. How does this make sense…
Very upset and disappointed that this dealership had no pride in taking care of the problem and doing something to make it a better and not a situation.
Instead of listening to me and excepting that this could happen and make a respectful decision the service representative kept going in circles about it not being possible and indirectly calling me A liar.
I will be returning to my local dealership close to my home for my future car services.