St Joseph Heritage Medical Group

I see the negative reviews are from 2013 and most of the doctors have changed since then, changing this practice for the better in my opinion. Our old pediatrician here did not have good bedside manner for kids. Now, we see Dr. Smith for the adults in our family and we see Dr. Hoang & Dr. Villaseñor for pediatrics. We have had nothing but great experiences with these physicians. When I call for «urgent sick» appointments the receptionists are always able to fit us in same day. Dr. Villaseñor even called a few days after one appointment to check on my son & see if he was improving. The doctors are all kind & respectful, they listen to our concerns and I don’t feel as though I’m being rushed out the door. I have been very happy with the services we have received at the office on the past 1 – 2 years.

I like to choose medical providers that are close to home, so I chose Dr. Rydelski over another PCP I had before who couldn’t even treat my sprained ankle.
The office is clean and I can almost always get an appointment when I want one. There is ample free parking.

The receptionist gets the 5 stars along with a couple of doctor’s assistants I deal with, but that’s it. I’m not going to bad mouth anyone just giving credit where it’s due. The girl working the front desk is so cool that when she sees me pulling into the hospital driveway she signs me in and because of that I wait about one minute in the waiting room. I literally stopped writing this in the waiting room cause the nurse called me in and now I’m out and walking back to my car without logging off… that’s fast!!! This was only a nurse visit appointment and I’m not saying the doctor’s visits go anywhere this smoothly, but I only deal with the nurses and front desk most the time and them I love!

Receptionists are rude and well, not so bright… but that’s to be expected at medical facilities a majority of time. You can tell these people are out to just get your money… but that’s to be expected at medical facilities a majority of the time. They insist on you coming in for appointments to get medicine that they have already prescribed to you; and the doctor’s act like you are wasting their time once you do come in for your appointment.
They a have a patient portal. It’s about as user friendly as their staff. 9 times out of 10 one of the doctors there will just pawn you off on a another doctor or «specialist». These idiots even sent me to get blood work done «right across the street» (really? You can’t take blood?) where I find out later is a lab not covered by insurance.
Dr. Lekawa has the bedside manner of angry nun. No empathy, no sympathy… pure business. You’d think that she would be able to actually get things done with that behavior, but NOPE! She just hands you a flier for another doctor and basically make you feel bad for being sick and even coming in.
Speaking to any of the receptionists on the phone is like talking to a wall. I think I have asked for them to have my medical records transferred on 4 separate occasions (and I have filled out the damn HIPAA form, so I don’t even want to hear that’s why my medical records still have not been transferred OVER A YEAR LATER. I finally gave up, because I realize I can just go get abused by another doctor and at least TRY to get treated like a human being and have my medical needs followed up on.
I am done with this place.

Receptionist was a total rude ass, i honestly don’t think my family is going back there, she has no respect for others schedules and cannot communicate without having a snotty attitude, i’d suggest she have to be checked herself. I feel bad for my own mother for the disrespect given from that lady; And this was in the PEDIATRICS portable that was in the back. Id never had to write a bad review in my life, if it wasn’t for that lady.

Long story short this establishment is just like every other doctors office associated with a large Medical group. THEY ARE OUT FOR THE $$$$$$ My daughter is very ill and we had a limited health care coverage through my husbands work. This insurance only covers $ 2,000 MAXIMUM per year per person. Now for a healthy person that’s plenty but for a sick little girl that nothing. Recently times have been rough at my work so I had to take a pay cut but because of this we qualified for a different HMO plan. When we went in to get the re feral back to the specialist for my daughter we took in the new insurance information and they refused to run the HMO insurance without first seeing a termination letter from the PPO insurance that we had. I was furious. I of course obliged and sent them the stupid letter but not before being put through the ringer as if I were some criminal. I am the parent of a sick little girl and they are perfect example of why the Health care system in this Country is the way that it is.