Sally Beauty Supply

I went looking for a basic kit to learn how to do manicures. My nails get pretty trashed at work. I thought it would be nice to learn how to take care of them. If I get good I can pamper my lady friends.
The sales lady was very helpful, explaining all the various products and how to use them. I use a clear gel when I get manicures. I purchased a basic kit, acidtone, and cuticle softener. Later I will get the dryer, and the actual gel.
I will be back to check out other products that they might have like skin care, hair care etc. There’s nothing wrong with a dude knowing how to look good.

Went here twice and will Never go back !
The girls don’t greet u when I come in, they don’t know about the sales going on nor how to use product. My usual store is in Costa Mesa, the girls are all awesome great you, know all product knowledge and are super sweet!!! I will drive farther for better service !!! Hire someone who actually knows what there doing and knows there product !!!

Horrible! They charge me for something that was supposed to be free. Then when they realize they shouldn’t have charged me she went to return it but instead of returning it she charged me again! I question the transaction before I left the store and one of the other associates reviewed my receipt, they both shruged thier shoulders and agreed no I don’t think we charged you again but if we did just come back. Well guess what they did charge my card a second time for a transaction that was supposed to be free. Now here I go back to the store three days later to tell them what they’ve done and they still can’t fix the problem because the manager is not in so I need to come in during my business hours to meet the manager to fix the problem that they created for me. Super unprofessional and very inconsiderate. For service I will definitely make the switch to one of the other beauty supply chains there’s plenty to choose from!

Do yourself a favor & drive farther to a different one. Been trying to have a positive attitude & kept giving them a chance for a year. I’ve had problems with my Sally’s card every single time I’ve been there & they can never seem to figure out how to help. They leave it to you to call customer service & figure it out on your own. I do, its supposedly fine & then we have a problem again. I even bought another card so I had 2, ones gotta work, right? Nope. Gonna drive farther for now on.

Omfg… Horrrrrrible service! I read about all the Sally’s and they all complain about service so I don’t understand why the corporate isn’t doing anything to fix it! So I go in to buy hair coloring supplies to dye my own hair (it’s my first time dying it alone btw). So the lady that left me literally had no idea what she was talking about. I have long hair and she told me all I needed was one tube of hair dye. So I called up by cosmetologist friend and she told me wit my length of hair, I would’ve needed at least 5 bottles AND a hair developer to mix in. And the lady didn’t even bother telling me. What would’ve happened if I dyed my hair without developer? Dumb asses shouldn’t even qualify to work here. Fire every employee at all the sallys in Southern California and replace them with smarter experienced qualified people… Seriously.

I am not quite sure of this place. I will say that I come here since I live about 5 minutes away. My confusion is with the customer service… it’s just a bit strange. When you walk in they greet you, which is always nice but that is as much as you are going to get. I have never not once in the 5 years I have been coming here has anyone asked me if I needed any help. I also learned the hard way about 2 years ago I asked them if they had a certain shampoo for colored hair and I just got a snappy «no, we don’t have that here» and I tried to ask another question or 2 a few other times and the same snappy attitude was given so I just don’t ask for help. I also noticed if you do ask for help or have a question on a product and you get one of the nice girls they don’t really have an answer so they do not have any knowledge on the products. I don’t expect them to be experts but they just don’t have any clue on what they are selling. You get the vibe that you are kind of in their way, just get in and get out and that is sort of what I do. I do my research at home and leave. I know most of their supply is affordable but I am a person who is more likely to purchase more or buy a more expensive thing if you help me understand what I am buying.

The ladies that work here are much nicer now days and way more helpful I appreciate all of the help that they give me when I go in there it’s kind of totally turned around in a good way

Today I experienced excellent customer service on hair color and hair products from both of the employees. I will be definitely back.

The Sally’s closest to me is in Irvine but the customer service is so terrible that I go out of my way to go to this store. The employees here get the basic concept of the products and can advise you to a certain point. They are not trained stylists so please don’t go in without doing your research, ask one person for advice and then get mad when your hair doesn’t turn out like it would in a salon.
I come here for nail supplies, waxing supplies, color and hair products. They’re always having a promotion on something and if you sign up for their card you can get an additional discount. If you go in and have questions, make sure you talk to the older woman, she knows her stuff :)

I like how the locay is hidden, so the products I need are available.
Considering that this is the type of store that I know what I’m looking for walking in, the personalized customer service isn’t an expectation. If I need help and ask, the employees do so willingly.

I enjoy my visits to this location because they have a wide selection and it is organized/​clean. Staff is polite but I usually do not ask ten thousand questions. I usually youtube my questions for any product before I torture sales reps with retarded questions. (Youtube rocks for any beauty hair treatment or anything you would love to learn)
Joining the club helps to save some change. I do prefer this store because it is closest to me so it is a no brainer. Love all the «ion» products. Red hair colors are behind the counter. A wide selection of vitamin mask products for your hair. Soul sister/​brother products too. Lots of pretty lotions. All kinds of brushes and blow dryers. I highly suggest to take your time doing your homework on youtube before you come in with ten thousand questions. Otherwise the staff is awesome. Great job girls!

This store is very clean and organized. I went in looking to buy the same dye that I had used the previous time on my hair. I found the dye on my own, but had a few questions about which activator to use with it. I asked an associate and she was able to answer most of my questions, and was very friendly and patient.

I don’t know, looking at these reviews I feel like I’m missing something. I haven’t had that bad of an experience here, but then again I usually know what I am getting before I walk in. I have also asked the employees to check to see if they have a particular item in stock on the back if I find them out on the shelves and they head on back and bring enough for me and to restock the shelves. Maybe I have just gone at the right times?

I usually don’t go to this Sally’s but had the worst experience ever it was a while ago so I don’t know if they still have the same manager or not but there was only one cashier working and it was overwhelmed with customers she was trying her best to help everyone in a timely manner. I had a question about a coupon and the only one that could override was the manager so she called for the manager and she took forever to come out so I went and knocked on her door she still didn’t come out… Well finally when she did come out of her office she gave an attitude and asked «were you the one banging on my door?» And went off to give me an attitude and telling her employee off in front of myself and other. Customers in there very rude and unprofessional

I bought hair extensions from this location and when I got home realized they were the wrong length. I went back two hours later with unopened extensions and a receipt. The manager was a complete b$!*h excuse my langue. Although I had just purchased them and they were unopened she would not allow me to exchange them for a longer set even though I was willing to pay more for the correct size. She asked me to see my receipt which I gladly showed her and then continued to tell me all sales are final. Worst customer service ive ever seen. The manager is incredibly rude and I will NEVER be shopping there again. Definitely recommend staying away from this location.

The store itself is reat for hairstylists
However, if you are a makeup artist alone, its not really for you
I will say that I love the freebies Sally’s offers
I have a great straightener, two large well made purses, extra hair potions, and a mouse that is bejeweled. I got all after spending 25 – 30 at the store each time
The staff is nice I just think the technology there is outdated and runs so slow
its not their fault-​Their cash registers are ancient!!!
The staff there are always nice and know where to direct me when I have a question
Just, God forbid you go there on a day their credit card machine is down

Stylists, like consumers, come in all shapes and sizes. Why is it then that this stores aisle ways cater to the bulimic models? The prices are higher than expected and they wanted all of my personal details. I too was here for a quick fix.

When I was in the neighborhood, I decided to check out this Sally since I needed some Aphogee gloss. They’re low on stock because I got the only one left. I didn’t have a memorable experience here, it was just a quick fix and convenience that brought my attention to this place.
The employee who greeted me was nice, she also ended up ringing me up.
Some employees were a little out of sorts. When I asked one where I could get some Aphogee she didn’t even knew it existed and said that they didn’t carry it when the brand was right in front of her face. I politely pointed out the brand and that all I needed was the gloss. She quickly pointed to another brand that she was more familiar with. Nevertheless I found my Aphogee and told her they were low in stock.
When I went around the store, the place was pretty well stocked. You could find a gazillion colors of nail polish, millions of flat irons, a plethora of extensions and their color, nail paraphernalia, Again, it’s just their employees who are in need of customer service training and also need more knowledge in their product.
All in all, I’ve experienced worse at another Sally’s. This one is ok.

Seriously what’s wrong with this location! The «manager» is a complete B*@$^ excuse my language but I don’t think she provides good customer service… and definitely do not want to return (too bad it’s the closest Sally’s to my home) :/​
I agree with the reviews below if you can go to another location TRUST!

I had to wait in line for about 10 minutes while two women filled out forms to get «Sally» cards. Instead of having the women step aside and fill out there forms so other customers could get out of there quickly.