Saddleback Chapel Mortuary & Cremation Service

Professional, kind, patient, compassionate are just a few words that describe Saddleback and it’s employees. Arthur took pristine Care of our hearts and put our minds at ease. I will always remember the kindness of the staff.

I was very pleased with the overall services at Saddleback. They guided us through the process when my dad passed away 3 months ago. We were told that if we made arrangements for my mom, who is still alive they would apply a discount. Only 3 stars because of the MANY marketing calls I received at home after my dad died to sell me discount funeral packages for my mom. Give us a little breather to grieve, please. The calls we’re insensitive and stressful for my family.

Not only do I work closely with Saddleback Chapel daily, my family has used their services in the past for one of our loved ones passing. During the time my great-​grandmother was resting there I had felt very comfortable and consoled while dealing with everyone at SB Chapel. They are very kind, organized, and I felt at peace working with them. Professionally, I work at Saddleback Flower Shop in Old Town Tustin and am in close contact with them. They are extremely professional, take extremely good care of their clients and the chapel is just beautiful. It is very convenient that you can purchase just about everything you need for the service through them which eliminates the running around during a very stressful and emotional time. I highly reccomend Saddleback Mortuary!

My dad chose Saddleback when my mom passed away in June. She died at home on a Monday morning and her funeral was to be the following Monday. By Thursday my dad was getting nervous when he didn’t hear from Art at Saddleback. My dad left two messages and didn’t hear back until Friday morning. By that time there was a possibility that we wouldn’t have mom’s ashes by her funeral and they blamed my mom’s doctor. Little did they know that I work with that doctor and he was waiting all week to sign the death certificate. It was clear that Saddleback dropped the ball and the amount of stress that their ineptitude caused, during an emotional and stressful time already, was inexcusable. We were relieved to get mom’s ashes in the nick of time for her funeral. I wanted to give 2 stars because of this debacle however I am giving it 3 stars because of the two young men who came to the house who treated my mother’s remains with dignity, grace and compassion. If this review was based on their service, it would be a 5 star review.

I chose to visit this mortuary since it is rated one of the top 10 mortuaries in Orange County. The staff of Saddleback Chapel is very impressive, the chapel is beautiful and he décor is serene. Saddleback Chapel has a great variety of options available. During a very difficult time, Art was very helpful, patient and compassionate. He customized the arrangements for my beloved mother to the exact specifications my siblings and I wanted. Art is the best.

I went there to pay respects to someone I know who recently passed away. The chapel was not big, but enough to hold the group that was there, and it was a pretty good turnout. I thought the parking situation was a little strange. You drive in one side and park one after another, sort of how you park when you’re in Vegas and you leave the car for the valet. When it was time to leave, you were kind of stuck if you were sandwiched in between cars and there was no room to maneuver around.
I felt that the embalming that was done on the deceased wasn’t as well done as when my grandpa passed away. The decease’s hands looked like Madame Tussaud’s wax figures.
The service was performed entirely in Vietnamese as the decease was Vietnamese and at first I thought it was a mantra, but turns out they are Catholic and they were doing prayers in Vietnamese. It sounded so soothing and calming. Since I couldn’t understand what was going on, I just followed what everyone was doing.
I took a star off for the way things were ran … wasn’t as smoothly as the other places I’ve been to under similar circumstances.