Oc Kitchen, Bath and Flooring

I wish I could give them a negative star on here. I have never posted a bad review for a business before but this one is just awful. STAY AWAY from this place. They do not honor their commitments. Their products are not good. The carpet is falling apart after 6 months and they do not stand behind the installation. Also they say their warranty is not good when the house is renter occupied which is not stated anywhere in the contract. No one will ever pick up the phone and when they do, they pass the buck. When I was scheduling the installation, the guy who finally picked up the phone said I am not your salesperson and Hung up on me when I wanted to know when the installer would show up. who does that??? I wish I had read the reviews before I bought my carpet. BE WARNED!!!

OC Kitchen Bath on Newport Ave is a disaster. Stay away from this place at all costs. They are utterly incompetent in all areas, use poor products, and charge about 3X what anyone else does. I used them for some new kitchen cabinets which were installed incorrectly, nothing was level on the lower cabinets, and they wouldn’t fix anything when I pointed this out. I ended up having to pay twice as much to have an outside Handyman fix all their mistakes. During each pass of the kitchen (I had someone else do the floors, someone else do the counters, etc) I was told by numerous other professionals they were the worst cabinet installation anyone had ever seen. Completely incompetent in every way. Even prior to my disappointment with the cabinets I had inquired about possibly using them to install kitchen backsplash and the price they quoted was laughable — easily 4X what anyone else would charge. I learned my lesson at a very expensive cost. Stay far far away from this place…

Don’t ever think of buying from this place or dealing with them. It took 12 weeks for them to replace vanity cabinets and countertop in our two bathrooms. The installers were scheduled to do the work, but time and time again didn’t show up. This is the worst company we’ve ever dealt with! Save yourselves a lot of stress and go somewhere else!

Wow. I am the son of an honest home remodeler on the East Coast. Professionalism, tact and integrity are things that customers look for. Here is why you should not deal with these people: they originally quoted to redo our floors for a set price. Which was a little higher than most, but my wife and I thought it would be money well spent to deal with what we thought was a reputable company. Midway through the installation the sales representative contacted my wife saying that he mis-​calculated the square footage on our house and that it would cost over $ 2600 more than the original cost. He was begging her not to call his boss, that he would lose his job ect ect. He even had the audacity to make this comment: «c’mon, you just bought a new house and countertops I think you can afford it.» Haha really? Who says that to a customer? Anyways we meet with him and his boss the following morning and let me tell you… They are crooks. I walk in and the «manager» gets extremely defensive and runs to the back office to hide like a child. She was very apprehensive to give me her name! Something is off with this company. Now I must also add that the sub contractor who’s name is Marvin had him and his crew here to install and they did a fabulous job thus far. No complaints to them whatsoever. It’s a shame we could not have just cut out the sales office aspect and hired him directly. Lesson learned I suppose. Take my advice and go to a place like Home Depot and talk to them and see who they recommend for your job. I am extremely disappointed in the immaturity of the sales reps and managers of this company.

Update — I am still in remodel stage of my house. I haven’t even unpacked the kitchen therefore the cabinets and drawers have not even been loaded up yet. I have began wiping and vacuuming them out (of course the installers left their mess for me to clean up). I found that 2 of the drawers and not even put together properly. The sides of
Them are extremely wobbly. I now need to fight them for new drawers before I can unpack. Further, there is an opening below the built microwave that had to have a panel to cover the big hole they left open. I finally used the microwave and what happen? The panel fell down to the ground and I’m left with a hole again. Totally crappy quality work!!!
Stay away from OC Kitchen and Bath in Tustin and run for the hills if Jason wants to be your salesman!!!

The OC Kitchen, Bath & Flooring crew just finished replacing my old formica countertops with beautiful granite countertops, and I am really impressed with their work. I dropped by the showroom in Tustin with an advertisement from the local flyer and a measured drawing of my kitchen, and they gave a very good price (much less than Home Depot). We had fun picking out our slabs of granite in Anaheim, and about a week later the crew came over to install it. They worked really hard and had it all done the same day. I have a fairly complicated kitchen layout, but at the end of the day it all fit and I can’t even see the seams. The edges are nicely caulked, they cleaned up well, and I love the new look in my kitchen. I couldn’t be happier with OC Kitchen & Bath.

Our sales representative, Moses, made several promises he could not keep. He minimized my concerns multiple times. The installers arrived at 12:15pm when I was told it would be between 8 and 10am, as a result my one day project turned into 3 days. I was promised a discount for my dissatisfaction which was later recanted. After the project was complete, I asked about a discolored area in the granite near a seam. The installer said it was the glue and it would dry in a week. I was then called by a woman in the accounting department, Fay, and asked to pay the remaining balance. I expressed dissatisfaction with the discolored granite and their refusal to provide the discount promised. Fay then threatened to «put a lien on my house and damage my credit score by taking me to collections» if I did not pay the remaining balance right away. I asked multiple times to speak with a manager or the owner. Moses and Fay refused to give me any contact information.
Beware of the contract too. Upon further inspection, the company does not stand behind the word of it’s sales staff. The contract actually includes this sentence, «OC Kitchen, Bath, & Flooring reserves the right to make any equitable adjustments necessary in the event of a salesmen error». Unbelievable.
If you are looking for customer satisfaction guaranteed, you need to look elsewhere.

If I could give zero stars I would. BUYER BEWARE! So everything started out smoothly. I got a good quote so I decided let’s go for it. I usually always look online for company reviews but I was in a rush and just didn’t do my due diligence. But please if you are reading this review do not ignore. Also, after I already gave a deposit I saw the Mission Viejo reviews of this same company on Unilocal.I should have backed out then.
So the installers showed up 2 ½ hours late. When I called their showroom to see if they could see where there installers were the guy told me «mam, you need to be patient.» Hmm… that is definitely not something I would ever tell a paying customer. But that is just me. The installers refused to not leave our garage open and completely unattended even after they were told we have a lot of issues with theft if they could please shut the doors if no one is there. I finally had to call the show room again. Ugh. So I get home to what looked like a great kitchen. Great granite countertop. However after further review WHAT I REALLY GOT was chipped paint on my walls and cabinets, a hole in my wall, wood chips and dust EVERYWHERE, and a lot of hidden expenses. I was told my brand new faucet supposedly had broken because it was old along with all the new hardware I purchased. I had to pay their plumber for all these items again since the «old» ones broke (these parts were barely two months old and installed by a professional). I could go on and on but really would not suggest this company to my worst enemy. Please go somewhere else unless you want to feel totally shiested. The money I thought I was saving on a countertop I more than paid back in extra expenses as well as the hassle of cleaning wood chips and granite dust out of everything in my home and yard.