New American Funding

NAF hired me to photograph their special event in San Francisco at AT&T Park. Such a great group of people. Their attention to detail and professionalism was spot on, everyone at the event had a great time (making my job easy). Aces all the way!
–Jeff Rumans
JRumans Photography

To Nick Do, Christine Nguyen, and all their wonderful behind-​the-​scenes team members, thank you! My fiancée and I bought our first house, a beautiful townhome inside a spectacular community! It was the culmination of a dream I had 8 years ago, when I decided to go back to school to be able to realize better opportunities in life. Having been the first person in my immediate family to go to college or even consider buying a house, this process was very foreign to me and, oftentimes, intimidating. However, Nick and Christine made the process so simple and extremely pleasant! They held my hand through every step of the way, and answered countless questions, emails, texts, and phone calls. And they did so with a smile (sometimes a digital smile!) every single time and with a willingness and dedication to not let me go until they were absolutely sure my concerns were vetted completely and questions were answered thoroughly. Their predictions of pricing, what I should expect, timelines, etc. were all amazingly spot on, even MULTIPLE months in advance. Nick and Christine initiated countless emails and phone calls, keeping me up-​to-​date on progress and putting my mind at ease that they were working tirelessly on my behalf. I really cannot stress enough how easy they made my life and how much more knowledgeable I am of this process due to their guidance and coaching.
Nick and Christine (and team!) are more than just my home financers, mortgage lenders, or bank; they are a small extension of my family. My fiancée and I consider them friends, and we developed very strong relationships with them over the past 7 months. Our conversations were often very informal, full of humor, LOL’s, funny emojis, etc. We have built a lasting relationship with Nick and Christine (and, by extension, with New American Funding) and we look forward to a very bright and rewarding future together.
Thank you guys so much for being a part of our home!
Eric & Jessica

Michael Mosby was the best loan officer. I had changed from another company who treated me like nothing. Michael spent the time to help me get my finances into the shape I needed them to so I was able to qualify for my 1^st home. He was amazingly responsive even on a Saturday night, replying to my emails that I thought would be answered on Monday. I would HIGHLY recommend his services to anyone. And the rate was good too :)

I contacted New American Funding after receiving a flyer in the mail for an FHA Streamline refinance and I’m SO glad that I did!!! My loan officer Andy Nguyen delivered as promised and even closed my loan in only 12 business days with absolutely no costs to me! The loan processor Michelle Manresa was also a pleasure to work with; throughout the process they were quick to return emails or phone calls to answer any questions that I had. I definitely would recommend this company to others.

No one ever said that buying a house was going to be painless or easy, and the house we wanted to buy sure had its problems. Hano was our agent, and he really did his best to help us through the stress. He answered ALL of our questions– we had A LOT (being first time home buyers). Hano gave us a number that we could reach him on 24 hours. I truly felt that he was on our side, and he was there for us during the entire process. He is an amazing person to work with, and we recommend this lender!

I was not a traditional borrower and there were a LOT of hoops to jump through to get me funded. Karen and her team were determined to get me a loan and didn’t stop until I got the keys to my new home! They are all about providing exemplary customer service and thinking outside of the box to make sure you are satisfied! Whoever gives them a bad review isn’t telling the entire situation on their part because I had every obstacle you can think of and they got me a loan with an awesome interest rate! I bank with Wells Fargo and they didn’t seem interested in helping me at all. The folks at New American Funding are absolute ROCK STARS!

Not impressed. Unbelievable lack of regard to their clientele. No follow-​up, no follow-​through, no communication. Warning, don’t bother. Too much wasted time. Went with Wells Fargo and were immediately reminded of what it is like to be treated nicely and as if our business actually matters. Surprised KFI 640 recommends this place. So disappointed.

Jesse Mullen was absolutely wonderful to deal with! We just bought a house and he made sure he was always on top of everything and made things as smooth as possible! I would recommend if you are in the market to go with him you will not regret it!

Wilma and Andrew worked in closing two loans for me within 45 days. They were excellent in keeping me informed on what I needed and meeting the terms of the loan. Excellent customer services…,

Tigran Momdjian is my agent for my 4^th New American Mortgage. My wife and I are not easy to please, yet Tigran and the New American crew hit the ball out of the park every time. I’m an ex-​underwriter so I appreciate the manner and method by which New American goes the extra mile. And the rate has always been better than fair.
My recommendation is that you go straight to Tigran @ New American. If they try to send you to someone else … call him directly: (323) 810‑7114 … he’s local to the LA/​OC area too.
James C Webb

Couldn’t believe the horrible service! No wonder they give you a 60 day lock. They lost paperwork that I had sent. Missed three closing dates. The whole process was a series of «oh by the way» moments where they would insist on more and more documentation after telling you that they had everything required to fund the loan! Communication is almost non-​existent. Only after starting to include company officers on emails did my phone start to ring. They would even lie and say they will call me in s few minutes and no phone call would come for days. Save the trouble and find another company! Absolute nightmare!!!

This was absolutely the worst experience ever!. The communication from the loan officer was abysmal and we were always left wondering what was coming next. They asked for the same documents over and over again. The loan changed because The loan officer didn’t notice there was a solar lease… Seriously? The loan closed 12 days late. We were forced to stay in a hotel for 2 weeks after our home was sold because the new home loan didn’t close. We wrote to the company with our complaints during the last several days prior to closing and to date, we’ve had no apologies, no communication. I would not recommend you use this company.

Well, reading the reviews of others here is a relief. I’m so glad I didn’t move forward with my application!!!
My experience was a lack of follow through and inability to get questions answered regarding a HELOC. I applied with many mortgage companies when I refinanced last year and never had anyone do anything but respond quickly in an effort to earn my business. I guess New American Funding doesn’t need another customer…

The latest investment I made was in an almost hundred year-​old multi-​family property on Catalina Island. Matt Moore did a fine job getting my previous property financed and I decided to employ Matt to help me finance my latest acquisition.
Early on during the buying process, John, at the San Clemente Bank of America branch hijacked my business from Matt with promises of getting the loan done for the property at 3.65%. Since Matt quoted my financing interest rate at 4.25%, more than a half-​point higher, I decided to go with B of A for the financing, even though I had started with Matt.
Almost a month passed and John, from B of A, notified my that now he couldn’t get the financing approved for my loan for the property. Fortunately, Matt was understanding of why I made the financial decision to use B of A for the lower rate and went back to work to get my purchase financed.
Eventually, despite dealing with a 1922 property that needed some major repairs (that were completed by the Sellers near the end of the buying process), Matt and the Moore team followed through and pulled off what I consider at the very least a minor miracle in getting the financing through, and at the original rate that he quoted!
About a year ago, my mother went to Bank of America to refinance her multi-​million dollar place and after more than three or four months, had the similar result that I experienced with them; B of A was not able to do her refinance, apparently because her property is held in a trust, despite having nearly the highest credit rating possible, a FICO score of well over 800. My mother even tried B of A again recently to get her place refinanced; again, NO GO!
Soon, my mother will be up to going through the refinance process again. She will definitely put Matt Moore and the Moore Team to work to handle her considerably larger loan.
Having much more flexibility with many sources for financing, as compared to a single bank, the Moore Team can get the financing done. While banks may tease people with a lower interest rate, even preferred clients like us, apparently, they often cannot get the financing through. At a slightly higher interest rate, the difference of the payment amount per month is negligible, especially in an market that’s on the upswing.
If you’re in need of a purchase loan or a refi, best to go with more of sure thing than be sold what I consider a bill of goods! There is no finer finance company to deal with than the Moore Team; dealing with Matt Moore, I feel, is as good as it gets!

Amazing amazing all my thanks to Rob. You want to work with someone he’s the guy, great personality and puts up with demanding people like me. He was very thorough and a total awesome guy to have on your side. I have to compliment new America funding as well since he works for them and without their seal of approval nothing would have worked so totally great company as well with great rates!

I just got a letter from this place saying they can lower my payment by $ 700 what do you think i should do?

Nightmare! Just got off the phone with customer service trying to prove insurance paid by the HOA… for the third time in the last two months. This is THREE years after the refinance was completed! If you don’t babysit them, they just throw another insurance policy on your mortgage payment by jacking up your bill. Asked the representative why this was happening three years after the loan funded when NO other lenders have done this on our other loans (Wells Fargo, CMC, etc)…she informed us that they have to do this every year. So, we will have to go through this nightmare with them again in 12 months. Thank God we are selling! Needless to say, we won’t be financing our next property through them!

This was such a joke! All the business I’ve conducted in my lifetime, this was the worst experience. No one was honest, or willing to communicate with you. They keep you hanging in there for months, telling you that they are working on it, and they aren’t doing anything. Even the supervisors aren’t any better. I’m now dealing with an excellent company doing things professionally. I honestly don’t know how they are in business.

Worse bank ever. If that what you can even call them. Completely incompetent. Unprofessionals. Liars. They will promise you everything, put nothin in writing, and swear it never happened.
Heard about this operation via kfi-​640am. They really ought to be ashamed of themselves for lying to their audience and advertising and promoting these snake oil salesmen. They will waste hours and days of your time. Send you around the office in circles, text you instead of call and then pretend you never attempted to contact them. RUN FAR FAR AWAY. PAY A HIGHER RATE IF NEED BE. IT IS WORTH THE PEACE OF MIND.
And after all of this drama, they immediately sale my loan to Cenlar which i Am finding out is the toilet of the banking industry! Good luck youve been warned.

Justin Casares was my loan agent and made the process of buying a brand new home SO easy! He did a wonderful job! As a first time home buyer I had a ton of questions and he was always more than happy to help. He always responded promptly and was also available by phone if needed. He filled me in on each step of the process and always made me feel like my home purchase was his top priority! I highly recommend him!
Justin Casares
Senior Loan Officer
NMLS# 331 372
Direct: (949) 208‑8942
Email: