Micro Center

Service is terrible. CC machine often lags.
Now this is a mini frys!!! For computer related things, especially hardware and construction, its awesome! Accessories like keyboards and mouse are the best.
Labtops are bit pricey for me.
Tvs ans monitors are on par.
They have random items for sale like paper, 6′ usb cords, wall chargers, etc.

Have been to this location multiple times now and the service has definitely improved recently so good job on that!
Used to have to fend for myself but 3 visits ago got good help purchasing a laptop, 2 visits ago got decent help finding a wireless printer that everyone loves and is easy to use with all our devices including laptops and smart phones, and on this most recent visit the customer service and repairs personnel Myra was incredibly knowledgeable and helpful.
Overall a no frills store that reduces overhead to pass on savings to the customer and that is improving in service — compared to a few years ago it is much better and on the right track :)

We just bought a laptop and a Sims game! The help was great. All of our questions were answered and everyone is very helpful. The prices vary but I think they are better than other places and they offer many warranty plans!

Great facility! Place is clean, safe and very affordable. Kathleen is awesome! Great candy for guests!!! Glad we found this place.

I came in and bought most of the parts needed to build a new PC. The employee who helped me was friendly and very knowledgeable, even going as far as helping me find the best bundle deals. As it turned out the EVGA power supply was faulty and fried itself on the first power cycle, taking the motherboard and who knows what else with it. Not being sure of the integrity of the rest of parts I wished to exchange them all one for one. I expected this to be difficult, turns out it was smooth and painless.
Overall an excellent experience.

Best exchange and return policy ever .
No hassle .
One simple question: «what was the reason for returning the product ?».
Had a issue with a notebook I spend 750 $ on. It wasn’t a major issue but I passed the 15 days and called in to see if I could still exchange it. The product is 100% I didn’t want a refund, just an exchange because of software/​hardware issue .
Came in was asked one question. They didn’t turn on the laptop. Gentle man inspected it for damage .
After that all he said was alright well get the exact same one or a better model if you want .
Got the same exact one. I thought there would be problems but micro center is the best .
I have bought things from Best Buy and wanted to return it the same day but they gave me issues with: yes you can return it but we will have to mail you home a check for 800 $. I don’t want my 800 $ to be mailed home as a check .
No restocking fees .
No hassle .
Good service .
I recommend and I will be back.

I came here with my boyfriend he bought a 4k tv. Once we got home he discovered two dead pixels in the tv. Brand new rvs should not have dead pixels in them. We drove back to microcenter and returned it. Not satisfied with Microcenter products.

Huge store, very nice customer service. I bought a CPU processor here — Micro Center is the only store to sell it $ 200 cheaper.
I’d go here more often if I lived in the area.

I don’t come here often, but when I do it’s because there was an amazing deal at Micro Center. Oftentimes, they have the cheapest prices for new products and you can order them online and pick up in store.
The facility itself is much older and doesn’t have a lot of bells and whistles with their display like Best Buy. But you’re here to pick up products at great prices, so who needs that? Unlike others, I always get someone to help us pretty quickly and sometimes multiple folks in a short period of time.

It’s been 15 minutes and 15^th in line and 30 more behind me for ONE cashier at noon. Guy at the cashier hasn’t moved. No signs of management getting more help to the front. I really have to pee but I can’t lose my spot. Men are dropping like flies. Hope seems lost. A child had been conceived and born while I type this which is odd because there are no women in line. Evolution has apparently caused asexual reproduction in this time. By the time the last sentence was typed, the kid got accepted into Harvard and graduated with a double major in philosophy and English. He’s now in his doctorate program at Cornell, ever heard of it? He’s now back in line but his parents are still waiting to buy their 8gb of RAM which by now has been rendered obsolete by quantum and holographic storage and memory but they’re still being charged full price.

DO NOT SHOP HERE!!!
For several years we bought all our electronics here — TV, several laptops, printer, camera… Service was good, people were knowledgeable, prices were good as well.
We hadn’t been here for about a year since we already had all the things I mentioned above but my husband was ready for a new laptop so we drove the 40 minutes to Tustin. That’s when things went south.
I had a return and asked to see a manager since I took issue with their policy. I’ll skip the boring details but I was bitched out by their GM. He was rude, offensive and mysoginistic. I was glad my husband was in a different part of the store. If he’d heard anyone talk to me that way… But everyone in the front of the store heard since the guy was loud. It was outrageous.

Corporate Micro Center and the old manager are terrible, as described by my previous review. Note, I was asked by Micro Center to respond and give them more information regarding that review via email, which I did. I never received any response which underscores how terrible their corporate management is and public relations is. For the rest of the negative read my previous review.
The only reason I have updated my review is to reflect, yet again, on the high quality of people hired. Of all the tech stores I would easily rank Micro Center staff as the most helpful and knowledgeable.
This being said, I had my computer repaired by Anthony in service and while we had a miscommunication he was a pleasure to work with, very knowledgeable, and respectful.
I can appreciate this level of service given what seems to be a social decline in the level of customer service. It’s not about making mistakes, that WILL happen. It’s how your handle it and appreciate how Anthony handled our miscommunication and took care of me.
Every single star on this review is for the employees. People like Anthony that make me return to Micro Center despite my hatred and previous dissatisfaction at the hand of Micro Center corporate and the bitchy manager mentioned in my previous review. I would have rated 5 stars but I can’t bring myself to do it, not without serious overhaul in corporate or a half hearted apology for wasting my time on a follow-​up email.
Employees like Anthony and those mentioned in my previous review deserve recognition and I hope this review gives them just that. Keep of the good work.

Micro Center is a really cool place for electronic supplies and computers. I came into get my computer repaired and there was only one person working at the counter (which is returns and repair in the same line). I felt bad when I got up to the front of the line to do my repair paperwork because the people with simple returns had to wait behind me. This system should be updated, especially during the holidays.
Also, the recording of the store hours does not have updated holiday hours! So make sure you call and speak to an associate.
The gentleman who assisted us was very nice and knowledgeable of the products that he had in the store. He was able to make a recommendation that I needed a new computer based on my old one being too slow and expensive to fix.
Would I return– YES! Their associates know how to help.

1 is generous, Micro Center is leaning towards a –5. The store is nestled in an interesting location, kind of tucked away from other retail stores, so you have you really invest the time into finding it. But once you do, you’ll be disappointed.
The store is poorly organized and honestly a bit difficult to rummage through. It’s not worth the trip out. But what makes this an even worse situation is the poor service. The customer service is some of the worst out there.
We came in to ask for advice on our PC and while we didn’t want to lug it out there, we wanted to at least ballpark suggestions on remedies. We described our situation and asked for possible situations that could’ve caused this problem.
The associate advised that there would be a number of situations that could’ve caused the circumstance, but couldn’t manage to say anything else. Of course there’s a lot you can’t tell us because you need the PC infront of you, but can you at least offer some possible ideas? Like what happens most often? Nothing… It’s like we were a burden to their day.
No thanks, I’ll drive out to Fountain Valley/​Anaheim for Fry’s, at least they try to help.

Completely disappointed and dissatisfied.
I and the family have done a lot of business there, from computers to networks etc etc so when my computer suddenly crashed I thought I’d take it in and get an assessment. First, forget quick, said it would be at least 6 days before they could look at it, second $ 60 for an eval, third the schmuck behind the counter should only ever deal with hardware. Never even waited until he got to me, saw how he was with the guy in front of me and I left.
This was at 10am on Saturday after Black Friday so wasn’t expecting the best… but.
Went to Best Buy in Westminster, 30 min wait, no charge, and confirmed that the drive was pretty much toast. I hadn’t been able to boot to cmos so thanked them ordered a drive and installed everything and was back up 4 days before MicroCenter told me they’d even get to it.

Three days before the warranty expires on my Lenovo Desktop, the Motherboard went out.
Dropped it off at Microcenter, they replaced the Motherboard, called me to pick it up, runs like new.
The employees explained everything and I followed the process on-​line.

My main laptop died this morning. I found a deal on an ASUS ROG laptop ($ 729) on Newegg. Then I saw Micro Center had a couple in-​stock ($ 749). So I went in to see if they would price match it for me. It was a measly $ 20 dollar difference on an $ 700+ laptop.
When I was first greeted by a sales associate I told him that I was ready to purchase; I didn’t even need to see it because I’ve already done my homework. He disappeared for a minute to ask the manager. Came back, said they won’t do the price match. I said, okay then I’ll order from Newegg.
Well, business must be good at MicroCenter because I’ve never seen any store give up so easily on a sale. Being a first time customer, I think I’ll stick with Newegg and Fry’s from now on.
Anyways, just my little rant of the day.

I went there many years ago and didn’t know anything about computers, the staff treated me as if I was retarded. But I went there recently, now I know a great deal about computers, and I was treated very well.
Most people complain about how they’re treated at Micro Center, but I totally understand it. There is SO much to know about computers and if you go in there with zero understanding of computers, it’s EXTREMELY hard to educate someone on that.
The prices are incredible and selection is huge. I guess they could be a tiny bit nicer but generally they’re in their right to be frustrated when customers don’t know anything about what they’re talking about.

This place is bad. Took a work computer in for repair, said they’d call in a few days. never called. I went on vacation, they still hadn’t called. I came back two weeks later, they never took the computer off the shelf. They didn’t offer me anything for the big inconvenience. They fixed the computer for full price and still charged me for the diagnostic. I filled out the customer service survey they sent me, heard nothing back. Good luck trying to get them on the phone also as I waited and waited and then the system hung up on me. This place failed.
Update — Sent my information to the manager who responded below. Never heard back.

Micro Center is a one stop shop to get your tech and nerdcore on.
I have this really nasty habit of losing power cords for laptops and cellphones. Truth be told, they are usually left behind in hotel rooms in other cities. This has made me a quasi-​regular at Micro Center’s cord aisle looking for Thunderbolt, Firewire and USB 3.0 cords. If they offered a loyalty program, I would be eligible for a 7 night stay in Johannesburg at this point.
Micro Center is pretty large and stocks just about anything you need along with a treasure trove of things you merely want and all at very reasonable prices. The service is quite good as they seem to only hire tech savvy people (geeks) and they are friendly and helpful for the most part. The downside of Micro Center is that it is both dirty and a bit long in the tooth in aesthetics and could use a major face lift. Other curious issues include the opened boxes being strewn seemingly everywhere, messy shelves that make finding prices and spec info impossible and the demo equipment looks like it all came back from a tour of duty in Iraq. And that is the stuff that still works.
To close, Micro Center is awesome if you know exactly what you want/​need and are willing to sacrifice visual appeal for a low price. If you have no idea what you want/​need (I am thinking of several of women I hang out with and my Father), then you would be better off going to Fry’s as their team is a bit more noob friendly. If both scare you, see: Best Buy.