Larwin Square Shoe & Boot Repair

They did not have my shoes at the time they said they were going to be ready. I had to wait 15 min. On top of that they added smaller heel on my boots. Terrible. Unprofessional
No tenian my zapatos a tiempo. Tuve que esperar 15 minutos para que me dieran los zapatos. Y por si fuera poco le pusieron le pusieron un talon mas pequeño. Terrible. poco profesional

Took a pair of boots to the shop for new soles. I paid $ 25 but when I returned for the shoes, there were areas of the shoes where there were still not repaired. When I took the shoes back, the owner said it was my fault because I took so long to take the shoes there that they were not fully repairable. She quickly added some glue and sent me on my way. Very sloppy. Never will come here again.

Brought my heels a couple of times to get them replaced. I feel the the heels they use are cheap quality because they wear out faster than other show repair places I go.
Also I brought in a pair of heel that is beige and they put on a black heel. I didn’t question WTF were they thinking… I won’t be coming back.

I started bringing my dress shoes here a few years ago. I did so because when I was growing up my parents brought their shoes here and were relatively satisfied with their work. 1. Polishing my shoes (1 pair) was $ 10. I paid it once and realized I was an idiot to pay that much. They did a decent job but $ 10 is asinine. I then brought a pair of expensive dress shoes to be re-​soled. On the phone she have me one price but when I brought them in she quoted me a much higher price ($ 80). $ 80 dollars to resole a men’s dress shoe. A year and a half later I had the same shoes resoled but this time it was only a half sole ($ 45). The half sole work was horrible and fell apart after 2 months. Mind you I wear these dress shoes once a week along with 3 – 4 other pairs I interchange. Bottom line is the work was shoddy and very expensive. But I thought to myself «hey it’s our local shop I want to support a Tustin business.»
So what’s the point. I took my same dress shoes to be fixed and resoled (repair the bad work done at Larwin Square) to Anthony’s Shoe repair in Corona Del Mar. Complete resole with polish included = $ 49.99!
The work is awesome! My shoes look brand new and the beautiful new Italian leather soles & Italian heels are high quality. The employees are extremely nice and knowledgeable as well. I will update my post in a few months to account for how the soles and heel hold up.
Bottom line– I will NEVER go back to Larwin square. Their prices are ridiculous and the workmanship is sub par.

Grace was a fantastic lady. She quick streched my timberlands and made them feel like I have been wearing them for years. Great local shoes repair store. All tustin should come here.

I took 4 pairs of shoes the first time I used their service. Talking to 2 co-​workers about the services and the cost, I heard from both that I was paying too much. I picked up the shoes and was impressed at first as the 2 black leather boots, which needed only new rubber for the hills had been polished and all. I use these boots mainly for work and have a personal policy of never use the same shoe 2 times in the same week, so I can say with certainty that I had not used one of my boots more than 4 times when, 1 month later the ruber in both hills started turning around (left foot more than the right). I work full time, have 2 children under the age of 4 and neither me or my husband have family in California. I don’t have time to waste. Nevertheless, I took the boots back. I got into the store carrying my two years old child and explained what the problem was. She wasted no time saying that it happened because I carry my daughter on my left hip. She said that smiling as she took the boots out of my hands, gave me the ticket and told me to come get it the next day in less than 2 minutes. I was impressed with her professionalism as she never contested me. Thinking back now, I see that she just wanted me out of the store ASAP as she had 2 other costumes who did not need to hear my complains. So yesterday I went back to get my boots and for my surprise she charged me $ 5.00. I reminded her that I had brought the shoe to fix their mistake and she replied that she had polished it so she had to charge me. I told her again that I had brought these shoes one month ago and had to return to fix it again after using 4 times only. She smiled and said that they didn’t accept credit card to pay a $ 5.00 bill (as I had my card on my hands). I gave her cash and said «you do realize I will never come back to your store, don’t you? She smile again and said «thank you»!!! So I told her to expect my review on Unilocal and I took a picture of the store and told her that it is going on my Facebook so that all my friends in Tustin can see it (and that’s just what I have done). She kept smiling and saying «thank you». Go figure! Regarding the other 4 pairs of shoes, I have not used them yet so I don’t know if they did a good job or not. But I can say for sure that I am not going back there ever again. Maybe the problem I had with these boots was an anomaly and they are really good at what they do. It doesn’t matter. They, or at least the woman I saw all the 3 times I set foot in that place, is unprofessional, dishonest and doesn’t have the least knowledge of how to treat her costumes so that they will not only come back but also refer their friends. I can’t give them more than 1 star!

I had my dress shoes polished and the worn out soles replaced here a few weeks ago. They did an amazing job and I will probably come back to this shop for future repairs. As for the above reviews… its been a while so maybe they switched around some employees? I didn’t have a rude encounter and all the employees were very accommodating. Overall very satisfied and I will be returning… hehe

I have to update my review again. It has been about 2 months since the same shoe was repaired for the second time by this business. The stiching is falling apart and I am going to need to have them repaired again! I wear them about once a week and I don’t think it should fall apart this quickly.
The matching shoe which I had repaired years ago is still fine!

OK, I’ve had good experiences at this place several times before this one, so that extra star is for the past experience. For this experience only, it should really be a one star. It’s so true that you remember the bad one though, so I won’t be going back. I had taken my brand new $ 170 pony hair booties to put on some front rubber soles. I put on soles on all my nicer shoes that I want to keep around for a long time. And $ 170 shoes is an investment for a girl.
I did not notice the damage on the shoes until I went home and was trying it on. I first noticed that the edges near the soles were dirty. I guess the guy polished the edges with black shoe shine but my shoes were leopart print with a gradient to it and was not noticeable. Kinda looked like it was part of the print, but you know it’s not part of the shoe design when one side is like that but the other side is not… also I noticed that the soles that they put on did not quite match up to the original soles. they were sticking out. If you look at it from a far, it’s not noticeable but I did note at this point that their quality was going down and made a note to myself to point that out next time I visit. Even at this point I was not mad just thought that they had a bad day… I just said, oh, he must have been rushed. I keep a good supply of shoe maintenance items, so just decided that I’ll just give it a cleaning and figured the sole that sticks out a bit is not noticeable and I was too lazy to take it back. So I got to work and I took off most of the markings when I found glue spot on the top of the shoes and then right next to it there was spot of missing hair which was not there before. It looked like some one carved it with a knife. Maybe to take off more glops of glue that they had spilt on the shoes??? (you can look at the photo that I posted)
Well I took it back and the female owner told me that she’d take off $ 5 for it. I advised her also about the dirtyness, and she asked me what I used to clean it with, like she suspected that I damaged it while cleaning and was blaming the shop!!! then she said that neither she or I noticed it. I told her that I did not even inspect it when I received it, and she acknowledged that fact but she said she could not say if her worker did that or not and that she could not be sure if the shoe came to the store like that. I pointed out that it was a brand new shoes that I had given her. Llike if I would pay $ 170 for shoes that was defective already??? Who spends that kind of money and don’t look at the item carefully? I certainly inspect it like a hawk. Anyways she offered to take the shoe back and try to fix it but I declined as I could not trust what they will do to it. How would you fix the hair that’s missing and who’s ever heard of patching up leather? She was bound to make it worse. She must have also noticed the edges not lining up by this time because she mentioned that she’ll have him flatten out the edges as she offered to take the shoes for the second time. I told her that I rather not and I took the shoes and ran. She can keep the $ 25 that I paid to basically mar the shoes.
To think that I paid my good earned money to ruin my brand new shoes even before wearing it once. ughhhh… I’ll just try very very hard to feel lucky that the pattern masks the damage so it’s not that noticeable when I put it on. Also I would not so be mad if she had treated me with some respect. She treated me like I was making that complaint just to get a measley $ 5 discount or something. If I had felt her concern about my situation, a sincere apology, I think I would not be so upset. Heck, I might have just written it off as bad luck and also would not have written all of this either. But now I need to tell this to somebody… need to vent. What a nightmare. Oh, and the rudeness I felt was not due to the language barrier or something, as my friends would tell you my Korean is impeccable. So please do not go here if you have a choice.

Do not go here! The asian lady was extremely rude when I told her that she ruined my heels. She didn’t care about fixing the problem and insisted on getting paid. Now I have to go somewhere else to get two pairs fixed.

I’ve been bringing my shoes and belts here for repairs for the past 3 years and she always does a great job and quick turn around times! Love this place!