Hand & Stone Massage and Facial Spa

I was here a few years ago and had Noelle as my esthetician. She was truly an awesome esthetician and really knew her stuff. She worked out a program for my skin that really worked. After buying the recommended products she showed me for the first time my blemishes faded away and they didn’t come back! She also waxed my under arms and eyebrows to perfection. I loved the shape she made with my brows! I never liked my eyebrows before but she did a beautiful job. I rebooked then i went back to on another occasion because i wanted her to also treat my daughter’s skin but the front desk told me that she was no longer there. We had accepted another esthetician that day and it was okay but it wasn’t the same. And i requested some waxing to be done, but the receptionist said they didn’t have anyone esle who knew how to wax. I was really disappointed. The level of professionalism and talent that Noelle had far surpassed any therapist i have ever known. Her hands were very skilled and she knew exactly how to treat my skin. She is like a doctor, healer and artist all in one! Please inform me if she ever comes back, or if you know where to find her. She’s amazing! Thanks.

Client Feedback Evaluation: Sam Torres
Facility: Hand and Stone-​Tustin
Massage Therapist (MT): Jessika Angel
Description:
The overall atmosphere, cleanliness, and quality of the facility is professional and relaxing.
The massage therapist is friendly, knowledgeable, and responsive to the needs of the client.
Sessions start and end on time.
The atmosphere of the massage room is conducive to a positive experience in terms of lighting, music, fragrance, and lit candle. The MT consistently consults with me about the type of massage I want to receive, the degree of pressure I enjoy, and the areas of my body where I want focused work. I have been going to this MT for over a year, and the quality of the massage is excellent, and consistent. She does not take the client for granted. The MT is very sensitive to any discomfort the client may experience such as room temperature, and in my case, nasal stuffiness when faced down for an extended period of time. In terms of the actual massage, the strokes are firm, flowing, and confident, appropriate to my tastes.
The MT is acutely tuned in to the degree of conversation desired. She is an excellent conversationalist, but is responsive to my need to occasionally remain silent and enjoy the fullness of the massage experience. My overall experience with Jessika has been excellent, and I have consistently received hour and a half sessions twice a week. Her overall approach to massage can best be described as «client-​centered.»

I’m a member, so i think the prices are fair. Find the right masseuse and you’ll love the place. (Can’t tell you mine, because I don’t want her to get booked up!). No issues with customer service in the last year since I’ve been a member. Appointments always seem to be readily available. My only complaint is that if you are in one of the first few rooms, you can hear all the noise from the lobby, which is not relaxing. Front desk staff should be cognizant of how loud they’re being when having their conversations with each other. (Volume seems to be okay when helping customers, and those transactions are quick. It’s the loud laughing that bugs.)

Kelly Kelly Kelly! She is AMAZING, I’ll never go back to a salon to get my eyebrows waxed. Not only is she good at what she does, but she’s incredibly funny and easy to talk to!

I’ve been a member for years and I think they do a great job! The staff in the front is great, especially the manager, Lori. I’ve had several facials with Nicole; she does a great job (and I always feel relaxed after). The last couple of massages I’ve had were some of the best I’ve ever experienced; I’m reluctant to give her name because I don’t want to use her… but credit needs to be given. Her name is Jamesha, and as a teacher I’d give her an A+

Impossible to find a good massage here. Also newly married, finances are very tight, can’t afford the monthly message for the next 6 months, but they refuse to close my account. The reason is their fault, yet won’t acknowledge it nor close it. So now my account is delinquent. Oh well. Very shady and they have turned somewhat rude. STAY AWAY. Better Massage Envy.

Have had a good experience every time. Have had facials, massages, and hot stone massage. Love them all!

I was a Burke Williams customer for a long time and loved it but I tried to cut back on some of my expenses, so I gave Hand and Stone a try since the cost is almost half of what I used to pay at Burke Williams.
Well, I was not disappointed at all. They are fairly good .
If you wanna get a Facial, I highly recommend Amanda ;
She is fantastic and knows what she is doing. I was quite impressed.
As far as the massage, I haven’t had anyone that was too impressive or beyond average. But again, it’s reasonable for what you pay.

Made an appointment via email on Monday with them for facials for two people for Friday. They told me the time available and asked for both our names so I replied with both our names and confirmed the time. When I showed up today (Friday) for my appointment they said they only had me down for one facial not two. I told them I set up the appointment for two people and they just apologized and said they couldn’t do both facials. It looked like their was some type of miscommunication between the staff that I was speaking to and the staff that I set up my appointment with. They then told me the next available day when they could do both our facials would be Thursday. Making me wait almost a week because of a mistake they made is unacceptable and very unprofessional.
The only positive thing I have to say about this place is that the front desk staff was friendly and polite when we walked in.
I will not be returning to this place.

Why am i giving a star which they dont deserve… First of all my friend cancelled her membership and was promised that she is not going to be charge any monthly dues since she terminated her membership but to her surprise, when she checked her bank account this morning that there’s a pending transaction on her account. Thanks for the employee who called and tried to help but he didn’t have the answers to her questions why for 4 months! Yes 4 months was being charged for monthy dues for a terminated membership !!! This means the monthly charge was UNAUTHORIZED! This is not a place she could trust. I do not recommend signing up for their membership. It is a question of whether or not my information is safe especially financial information.

I really wanted to love this place. It’s convenient, affordable and right on my drive home from office to home.
After being a member here for over a year, I’m canceling my membership. The employees and all people here are super nice. They are really great.
The problem is that I need therapeutic massages and not just «feel good» massages. In my time here I have only found 2 therapists that are any good and they’re both incredibly hard to get on their calendar.
Today was the nail in the coffin though. I had an appointment with one of the two good therapists. I showed up to find out that the therapist is out sick and they didn’t have another person available. They offered another time, but I had an appointment I booked 3 weeks in advance because I didn’t have any other time. They insisted that they called me to reschedule but I didn’t receive any missed calls or voicemails. Funny thing is that I got a text confirmation today.
It’s just about the weekend, my back hurts, and now no massage.
I’ve found a great new place called Royal Thai Massage in Newport. It’s not quite as convenient but it’s just as affordable and all of their therapists are exceptional. Check it out.

This establishment is run by the most unprofessional manager I’ve ever dealt with. I’ve successfully ran a business for 15 years and if I ever treated anyone like the way I’ve been treated at this establishment, my business would have closed its doors after 6 months. The manager Lourie or Lori (dont know the correct spelling of her name) is horrendously abrupt and I’ve been one of their best customers for quite some time and love love Amanda and Christina, but even though I love these girls (Christina is leaving) I’m not willing to deal with the rude management. I wonder how she treats the non-​members? I don’t know how Hand and Stone can put an unprofessional manager running a business in this fashion. I just terminated my monthly membership and will tell all of my friends to never step foot in there (I recommended many of my friends to go there). I will tell all of them to go to a refined establishment where customers are treated like they matter. After all, they are in business because of the customers.

If you want a good massage book with Christina. She gave me a full body massage, worked all the areas that were tight and needed to loosen up. Felt very relaxed after. Front desk was courteous and did not have to wait at all.

I have been a member of the Hand and Stone for three years now and it’s one of the best investments I’ve ever made in terms of my personal care. I just had an amazing facial with Nicole yesterday. My skin is like velvet-​beautiful. She also does my daughters facials. I’ve got some issues with my skin and it’s nice to have a place to go to at least find some help for my problem skin. The front desk staff is very warm and welcoming. For facials please try Nicole. Best facial I’ve ever had.
Highly recommend

Jessica is an amazing massage therapist!
This petite dynamo will give your aching muscles a firm deep tissue massage like you’ve never had!!!
Professional Prompt and Fabulous!
Thank you!

Eh. I decided to give this place a try. I have to say I was excited they were able to get me in the same day. They requested I arrive 10 – 15 minutes early to fill out a waiver. I arrived 15 minutes early. They even send you a reminder of your appointment via text which is nice. I took advantage of their 1^st time visitor special… $ 49.95 for 1 hour massage. Everything good so far, so hence that’s why this place even gets 2-​stars. Honestly if it wasn’t for the nice receptionist, ease of booking an appointment and the 1^st time visitor offer, I would give this place 1-​star. Well, now for the massage. My masseuse was extremely nice but she definitely wasn’t experienced. First of all, my appointment was a 8pm. Remember, I arrived 15 minutes early? Well, my masseuse didn’t even get started until 8:08pm. And she ended early at 9:04pm. There’s a clock in the room, so maybe the masseuse should have given me the full 1-​hour massage since that’s what I paid for. I know it’s only 4 minutes but still. I was definitely irritated about that. I’m no newbie when it comes to massages. I’ve had the massages at high end spas but I prefer Thai massages because they’re pretty deep. I’m an athlete so I need my muscles worked on. That means deep tissue. So when my masseuse asked me what kind of pressure. I replied, «Firm, very deep please.» Well she definitely didn’t apply much pressure. Probably at most a Swedish massage pressure. She used lotion which was really greasy. I had to shower twice to get it off. She left a towel on the bed before leaving the room and said I could use it to wipe off excess lotion. She walked out with the lights off! Wtf? So I was literally in the dark trying to find the light switch. When I walked out of the room my masseuse wasn’t even there. Usually masseuses are waiting outside the door at the conclusion of the massage to escort you out. Well, mine wasn’t there. So I walked towards the front. When I got to the main door, she came running after me with a bottle of water and to ask me how I was feeling. The water was a nice touch but definitely not a reason why I would even want to come back here. Although my masseuse was sweet and nice, I think they need to hire masseuses with more experience. I would love to give this place another try with a different masseuse but they informed me that my next massage would cost $ 95 or something ridiculous like that unless I became a «member» and then it would be only $ 59. I don’t think so. Elements Massage on Von Karman and Barranca is a very similar establishment — I had a great experience as a 1^st time visitor there.

Very good staff especially Monica, her massages are so relaxing! They had a promotion for $ 50 which included 1 hour massage + foot massage that is originally only for members. I would highly recommend coming here if you’d like to relieve stress :)

I made an appointment with Amanda for a Brazilian wax. She uses two types of was for the job; a cream and a hard wax. I loved how comfortable she made me feel and explained everything she was doing as she went along. I’ll be coming here regularly for sure!

DO NOT waste your money here on facials. Absolutely got the worst facial of my life! My friend and I got facials here & we both broke out completely. My breakouts lasted 2 weeks and my skin was so inflamed that I saw a dermatologist. I called and left a message with a manager who never returned my call. Terrible customer service, and inexperienced staff. I will give 0 star for rating if I can.

I have been going to Hand and Stone for almost two years now. The issues they once had at the front desk are long gone. Patty (I think that is his name!!) is nice and I like talking to him.
As for facials, no one is better than Amanda. She seems to just get my skin. She is so knowledgable and quite nice, too.
When it is time for the 180 minute massage, oh my God Jessica. I just don’t want the time to ever end. The best massage I have received was from Jessica. These two awesome ladies have been my go to gals for some time. I love them both! Once though, Jessica couldn’t get me in so I had Christy work on my back. I must say that her massage had me so relaxed I started to snore. If Jessica wasn’t available again I would have no problem going to Christy. I’m sad to be moving and no longer a member to Hand and Stone. The people there have treated me very well.