Computer Guys of Orange County

My problem with my laptop was something very simple to fix. But the staff was really kind and solve it right away. I will recommend this place to anyone.

My daughter broke her school issued Ipad. The school referred me to Computer Guys of OC because they work with our school district and know the specs for the ipad. The school also told me that insurance companies use them. Then I did some research and saw that they also had good reviews in Unilocal.
We’ve used them 3 or 4 times since for iphones and ipads and have receommended to friends. We all agree that these guys are great. Quick, honest, thoughtful, professional, etc… If they do not have the parts and cannot fix right away, they send emails with updates so you know when the parts arrived and when the repair will be done. Pricing is comparable to other places I’ve used. Highly recommend.

Computer guys took care of my computer in a timely manner with professional service and explained the process clearly. Communication was precise and felt very comfortable with the whole process. Definitely recommend this company.

I broke the digitizer on my HP Envy 23. I took it to the Computer Guys for the repair. From the get go, they were honest, gave an up front quote and set real expectations with time frames for parts and labor. Two days later, they came back letting me know the digitizer was no longer available through HP or other third parties. They gave me recommendations on finding the part and let me keep the PC at the shop until I found a replacement. 5 months later (time spent finding the part), I brought in a refurbished PC. They were willing to try two options, swap the parts from the refurbished machine on to mine or swap the hard drives if the parts didn’t match. Two days later the job was done. They were thorough in the recap of the work completed and charged a fair price.
I highly recommend their shop. They are honest, quick and transparent. Thank you very much Computer Guys.
P. S. Thank you for the feedback on my review fellow Unilocalers.

These guys are super curteosus and know what they are talking about. I went in thinking they had computer parts. I am cat6 ethernet wiring my house, they took time to explain how to do it what other equipment I needed. They answered any questions I asked, even though they made no profit. They took time out of their day to help figure out my wired ethernet network, and that is very rare now a days in the service industry. Thank you computer guys, working on cox, twc doesn’t provide here, but I’ll figure it out.

I’ve been here a few times and I feel like it is an ethical place with talented computer professionals.
For my most expensive visit, the hard drive on my MacBook Pro crashed. It was bad and I had to take it to a data recovery place (ugh), but they replaced the drive and added memory for a very reasonable price.
Another time, our large Mac laptop was dropped and the screen instantly dissolved into one of those cracked blurry mess situations. They replaced the screen and it is perfect again. While they had it, I checked out prices around town and they were the best for sure.
Recently, my MacBook Pro died again and I couldn’t get it to turn on. They were really nice and helped clean/​fix the charging connection (apparently the battery was just completely dead and not charging, even though the light was on). I also explained it had been slow and the person working explained that MacKeeper Pro was causing issues. He helped me remove it. All of this… NO CHARGE!
Expect about 3 – 6 days for whatever it is to be done (even if nothing), but know that they will be professional, knowledgeable and fairly priced.

Wow — what a great team!
I walked in thinking that my laptop was loaded with virus and a total loss, and later walked out with a tuned-​up machine, all for under $ 50. They explained my options, the potential problems and the probability of a easy solution. The team gave me a lot of confidence that they know what they were doing! I’ll be bring all my future computer problems to the Computer Guys!

Took my laptop in for repair (broken hinge). After they checked it out they suggested I invest in a new one vs costly repair. Purchased a new one (Best Buy) and was totally PO’d with the lack of assistance by the Geek Squad in transferring data and set up.
Returned to Computer Guys and arranged for an in-​home set up and assistance due to my technically-​challenged skills. Brandon was awesome! He not only transferred all the data but also took the time to review and make suggestions on improving my «skills.»
I also had a subsequent situation and Lucas was most happy to assist.
These guys are knowledgeable, professional, reasonably priced and PATIENT. I can’t say enough.

I’ve used Computer Guys before and they did an OK job that time, but this time they dropped the ball. My laptop stopped charging. No other problems. When plugged in, it wouldn’t start or show that it was charging. I thought it might be the charging adapter. I stopped in this morning and told them the problem and asked if they could check the charger and/​or battery for me. The guy looked at it, plugged it in, searched for a screwdriver and looked like he was trying to remove the battery, took it in back and came back out with the battery removed (a screwdriver is not necessary to remove the battery) and said that he couldn’t do anything else without taking it apart and that I’d have to leave it and they probably couldn’t get to it until Monday at least. Minimum $ 49. I declined leaving it there and went home. My daughter recommended another place that she had seen. We went there. Told the guy there the same thing. He tried to turn it on and confirmed the same thing. He got a tester and checked the adapter, but the tester leads weren’t long enough. He went and got a universal charger, plugged it in to the computer and the computer showed that it was charging. Mystery solved. I offered to purchase a new charger there, but they didn’t have one in stock. He gave me a referral to another shop, and refused any payment. Went to the other shop, purchased a universal charger and my computer is now sitting there charging up.

Look, I go to these guys when I can’t figure out the issue that is taking placewith my computers (and I know quite a bit about computers) so they really know their stuff. That, I think, doesn’t need to be touched up on because, it’s really true. However this post is about their customer service. I had an issue with how my computer was fixed and as minute as it was, after voicing my concern, I was immediately heard and taken care of. And honestly that’s the only thing that really matters. Technically, anyone should be able to fix a computer but it’s that level of service and pride that they put into their work that will keep me coming back to these guys. They are consistently doing the job right and this just made everything else a thousand times better! Really glad! Thanks guys.

Laptop was fixed within 6 days. Great service!

I took my daughter’s computer to the Laguna Niguel location. Her hard drive was failing but Brandon & Joshua went the extra mile to try and safe all of her photos and spreadsheets. It took 3 days to back-​up all of her data. So thankful that they took the time to save this priceless information. I would highly recommend them! Thanks guys!

My notebook crashed while uninstalling an antivirus suite. Wouldn’t reboot, no matter what I did and I thought I had lost 800 GB of data, some 250 GB irreplaceable.
I took it the Computer Guys on Newport Ave and for an acceptable fee recovered the data and reinstalled the Win 10 OS in 4 days, which is what they quoted.
The people were friendly and knowledgeable.
I will take any and all computer problems to them from now on, and recommend them to everyone.

I came home one day with my apartment filled with the scent of burning plastic, my initial thought was the heater, but after searching I found the smell to be coming from my computer. After trying to turn it on with no success I figured it to be a sign to study more for my LSAT and I left my computer sitting there for three months.
After three months without a PC I began to miss my games, so I decided to bring it in to get a diagnostic done to find the issue. Much to my surprise I did not have a critical error and it was just my power source needing replacement. Thanks to Computer Guys of Orange County I simply bought a new power supply and investing in a better video card rather than an entire new system. The service was free, quick, and reliable. I do feel bad about not actually buying anything and using the service, but I’m sure I will be back to give them more business soon enough!

First time at the store, After explaining the problem my mac was having, Paula and Ann at the front desk advised me to make changes in settings. There advice was correct and my machine
went back as it always was! This was great after wasting time the not so genius bar. I would recommend this place in a heartbeat. Ray

I give 2 stars mostly out of benefit of the doubt.
My laptop stopped booting up. After personal research, I figured it probably needed a new motherboard. My laptop isn’t a very expensive model, so I wasn’t sure it was worth fixing costs. Also, I don’t have a lot of money to shovel out. But, I liked my laptop model and none of the new budget laptops really struck me. I looked on Unilocal and saw this place had free diagnostic tests. I also noticed the owners responses to negative reviews. I felt the bad reviews were just idiots complaining too much and the owner seemed dedicated to customer service, often seeming (on here) to bend over backwards for customers. Now, I feel they might be more passive aggressive in nature than I originally perceived.
After the diagnostic, they told me it needed a new motherboard, which I pretty much knew already from my own research, but now it was confirmed. The cost would be a decent chunk lower than the new budget laptops. I still hesitated because I didn’t want to waste money I didn’t have to waste. I called hoping for a detailed explanation of the situation to reassure me one way or the other, but didn’t get much. I asked if everything would run nicely after this and got a basic response of, «Well, it should.» After much deliberating, I decided I’d rather have my laptop than get a new one… and the price was right. WAS.
After they installed the motherboard, the hard drive was found to be damaged. The price went up substantially, well over the original cost of the laptop and the cost of the other laptops I was looking at. A price I never would have agreed to obviously. I was called and told I could pay the complete cost or pay $ 49 for the labor they’ve done and get my broken laptop back.
Now, I understand the fact that they did work. But, I explained how much the cost mattered in my original decision multiple times. And although I give the benefit of the doubt that this wasn’t a bait and switch, they should have understood it might feel that way and offered to waive the labor fee (that’s the sort of business I thought they were when I chose them). When I expressed my disappointed at not knowing from the start the original full cost, I didn’t get any understanding or apology. Just basically a «Yeah» which came across as a «sucks for you.» She also said I was told about the mandatory labor fee upon cancellation. I explained I was not. She merely said, «Well it’s on the contract you signed,» knowing full well most people don’t aggressively read those things. Not to mention, customer service isn’t done well when you immediately start blaming a customer who isn’t in any way being difficult.
I ended up paying the $ 49 (there wasn’t any other reasonable choice). The free diagnostic was worthless, because they discovered only the obvious thing that I, as a computer novice, figured out on my own. Clearly a lot of people had good experiences based on the reviews (however, they do offer $ 20 off the next service if you review, so many might feel awkward giving a bad review, wanting the discount). And the experience is probably great if everything goes as planned. But if a hiccup occurs, their lack of understanding and service training reveals itself. And to be honest, the service had small problems even early on, but I overlooked those as unimportant at the time.
I type this now on my girlfriends older laptop, which was fixed by another place and runs great. I would say I should have gone there, but I don’t have an Mac. I might check the place I originally wanted to go to see if they offer a better service. I will update if I do.

Great staff and service! My hard drive crashed and I needed to recover the contents and we’ll as get a new drive. They were able to do both and in a timely manner!
Highly recommended

They were so nice. But unfortunately so wrong. Took it there and was told it was a failing hard drive. Well no it wasn’t it was a failing, overheating cpu. Would have loved to have known that before buying new hard drives because I trusted their diagnostic results.

EDIT: I encourage you to read the response below by Glen, the owner of Computer Guys of Orange County after you have read this review. While I do not wish to edit my review as I find that it is still an accurate representation of the service I received before I posted on Unilocal,he has done a lot to make up for it and has assured me that for other people with my problem, they will check the LCD cable before replacing the screen.
My experience with this business is certainly different from most others. Twice my laptop has gone in with the same problem (screen flickering) and I am now $ 220 down and no closer to having it fixed. One time they even replaced the screen, but now I have reason to think that they might have cheated me out of that (or were just covering their asses, as the real problem turns out to be the cable from the motherboard to the LCD).
The second time I took it in I was not given any kind of priority, despite the fact that I had a continuing problem and my computer was in their shop for over a week. I had let them know that since I was in school I absolutely needed it by Monday night. I did not get it until Tuesday evening after going over there three times in one day. While I can say Ann, the lady who works the front desk, is very nice, they still awful when it comes to keeping in contact with customers.
I just took my laptop into a computer to a competitor, and they tell that the cable from the motherboard was not even faulty, just needed to be reseated. Also, their competitor was better at communicating with me, their service more professional and much faster than anything I experienced at Computer Guys of OC.
Overall, I cannot recommend Computer Guys of OC to anyone. I would even go so far as to say this is some of the worst service I have received for anything.

well I feel like an idiot. My mouse pointer wasn’t working and because the touchpad wasn’t working either, i immediately assumed it was a problem with the software and not the mouse battery. I further didn’t check the battery because my roommates corded mouse didn’t work. It ended up being just the freaking battery and my touchpad and roommates mouse didn’t work because i had updated some drivers earlier today and there was compatibility issues.
Anyhow, I’m giving this place 5 stars just because they didn’t charge me for the 2 minute diagnostic. Obviously it was super fast, but other places would have nickeled and dimed me and at worst some places will make up a fake problem and take it into the back after they recognize an idiot they could scam.
Anyhow I knocked my head against my desk a couple times when i got home.