Tuscaloosa Chevrolet

Randy Dockins was a wonderful sales person to deal with. Understood exactly what we wanted, answered all of our questions, treated us with respect, and helped us get a wonderful deal with financing that fit our budget. We live in Starkvile, MS which is about 1.5 hours away. If the Service Department live up to Randy’s first impression, it will be worth the drive (in my NEW CAR) to come back to Tuscaloosca Chevrolet for my vehicle’s routine servicing. Thanks to Randy and everyone who made our experience a great one! LOVE my new 2016 Chevy Impala 2LT in Cranberry Red!

Horrible service. Scheduled a appointment to have work done on my truck and dropped it off on time. The truck sat at the dealership all day, they never touched it then called me and said sorry we cant work on it today. Never go here and I will never purchase another vehicle from them.
2011 Chevy Silverado

I purchased a 2012 SRX from this dealership and had it shipped to Colorado. The dealers lied to us about the condition of the vehicle when it got to me it had a number of issues including damage wheels. They did not care to take any of my calls nor did they care to offer to help me in anyway. I am extremely disappointed in the way they handled this situation. I have family members in Tuscaloosa and was willing to send them a lot of business but not after this. Be cautious of this dealership, watch out !

Today I tried to buy a car from Tuscaloosa Chevrolet. I wanted a manual transmission model, which is apparently pretty hard to come by. I had a specific options list and knew from Auto Trader that several cars just like I wanted were available within 200 miles.
The salesman was very nice and helpful, however the finance manager Kim that he went through to make sure they could get the car and approve the price started pressuring me on financing. I said I didn’t want to finance several times. She queried me on my finances and asked where I banked to call them to make sure I had the money. I didn’t understand why she cared because if I didn’t come through with my end they’d just keep my deposit. I signed a purchase agreement and knew if I reneged that my deposit was forfeit. She repeatedly hammered the point home, and even asked Bill, the sales manager, to come tell me that I couldn’t change my mind. I was treated as if they were doing me a favor for going and getting a car, and I was made to feel like she didn’t deem me worthy to buy that car. She basically tried to talk me out of it.
Her attitude and demeanor I took as very insulting and I finally had enough. I was visibly upset, but still wanted to buy from the helpful salesman and the fact that I had a few accessories I planned to purchase and have installed in the next month and it would be easier to deal with a local dealership. I took a long walk and posted a status to Facebook where I said «Tuscaloosa Chevrolet is adamantly opposed to selling me a car for some reason.»
I voiced my concerns to Bill the General Sales Manager when he came to see me and he assured me they didn’t want to talk me out of it. I spoke with him again a couple of hours later when I was better able to articulate all my thoughts and told him I felt very insulted. I said I didn’t know if it was my appearance or what, but I was sick I was so upset. He apologized profusely and asked if I wanted to back out. I said I did, but for the reasons I listed earlier and since they’d already got the ball rolling that I was content, and I just wanted him to get the car as soon as possible so I could pick it up Monday.
At no time did I raise my voice or cuss towards anyone in the dealership. I know I looked very unhappy and mad and that’s when I went to take a walk. I’m honestly marveled at my composure.
Tonight, about 30 minutes after I’d gotten home, the General Sales Manager Bill called me. He said he’d received «5 or 6» calls from people in the industry saying I was bashing and bad-​mouthing the company all over Facebook. He said he’d apologized to me and thought he’d done everything he could to make it ok. In fact, he did apologize to me, and I to him for going off on him when I first met him today since he’s not the one that treated me badly. Frankly, though, an apology from a manager is expected, but I don’t feel he owed me one; he didn’t offend me.
He told me he thought it would be best if we just severed the business and he issued me a refund of my deposit. I said I didn’t want a refund, since I’d have to do a stop payment on the check as its too late to get it voided today and that would tie up my money for a couple of days. I just wanted the car. He said he had to talk it out with another manager and he’d call me back to see if they’d still sell me the car.
30 minutes later Bill called me back and told me to come by in the morning and pick my check up, that they just wanted to move forward and I could just buy a car somewhere else. I stand by my original statement «Tuscaloosa Chevrolet is adamantly opposed to selling me a car for some reason,» and don’t see how its «bashing» anyone. I’m just stating a fact and how it made me feel.