Schaeffer Eye Center

I don’t like writing bad reviews, but after my experience here at Schaeffer, I write to warn others.
First, their location and hours are convenient, and they are a local chain, who apparently get quite a bit of business, so they seemed like a safe bet. I made an appointment and got an exam there. The first visit was fairly uneventful, except that they «strongly recommended» that I get progressive lenses, even though my reading prescription is only a +1, the lowest level that would warrant a prescription. I have since been told by another eye doctor that that level of correction would make progressives (or bifocals) an option, but not necessarily a recommended option. Of course, progressive lenses are an «upsell,» but I didn’t know that yet!
Then, after not finding glasses I liked from their selection, I bought glasses elsewhere and, had I realized I did not need progressive lenses, I could have had the lenses made from the online company where I bought the glasses for only $ 10 additional dollars, but instead I bought the frames alone, and returned to get my lenses made.
On the second visit, during the wait to get service, my husband kissed me at some point, and a worker in the office made a comment like: «ah, young love.. . at least you’re a man and a woman,» to which I responded, «um, what???» and was told that the worker had been horrified by a same-​sex couple who’d been in the store earlier. This totally unsolicited, bizarre homophobic comment should have been enough to get me out of the store that minute, but they had my prescription, so I stupidly sat down and spent over 45 minutes trying to get a quote to have the lenses made.
During this time, I was not only told, once again, that the progressives were strongly recommended, but that if I only went with the progressive lenses that were covered by my insurance, I «wouldn’t be able to see a thing.» I «had» to upgrade. I was quoted over $ 250.00 just for the lenses, on top of what my insurance would pay. I truly felt like I was being sold a car, or at the least a mattress, rather than dealing with health care professionals.
Finally, I left, exhausted, and went to another glasses store to order my lenses. There, I was told that I really didn’t need progressives, because my reading correction is so mild (though my distance correction is rather extreme). I was told that the lenses covered by my insurance, for the progressives or for single-​vision would be just fine. I payed less then $ 50. for the single-​vision lenses at the other store.
Finally, I got the glasses home. The glasses do fit the prescription assigned to me by the doctor at Schaeffer, and the prescription is clearly wrong! So after all is said and done, I wasted approximately 3 hours at Schaeffer, was offended by the staff, was given the wrong prescription, and was misled about several vision issues in what I believe was the interest of a sales opportunity.