Locklear Chrysler Jeep Dodge RAM

I recently wrote a review titled «Unexpected Surprise». I wrote the review after building a Ram 3500, and couldn’t have been happier at the time. My dealer was Chris McMillan, and the manager was Harry Matos. On May 30^th we sat down and built the truck and I was told that it was going to be ordered the next day, but in order to go through with it I needed to put $ 1000.00 down. I gladly did. I texted Chris the next day to see if it had been ordered and to double check that it had the correct options and he wanted me to come in and review the 5 pages of details. When I got to the dealership on the 2^nd to read the 5 pages, it was actually a different truck and not even close to the truck that I wanted… and the truck wasn’t ordered still. That’s when Harry came over to help order the correct truck. We put in the order for the truck and I left… or I thought we did. I texted on the 9^th to see if the order went through, and on the 10^th asked again if there was any word. I was told there was word but that I’d get a call later. Instead he sent me an email and asked me to call him. The email was of the 2017 Ram 3500 since I was told they quit taking orders for the 2016’s. What they didn’t tell me is that the deadline for orders was June 9^th. If they would have put in the order, or followed up with the manufacturer when they were having «computer problems», they could have ordered my truck. The next day, June 11^th, I asked for him to call me when he got a minute and never heard anything back. I kept hearing that he was talking to Harry and that he’d call soon. Since I was out of town I asked my wife to go and get answers. She went straight to Harry and his answers sealed the deal for us. When asked why he didn’t call the manufacturer when the ordering system wasn’t working he said that he probably should have done that. This was supposed to be a great experience and it ended up a very poor experience. I was left feeling like I will get what I get when they get around to getting it for me. They considered calling the manufacturer «Thinking out of the box».
— The deadline for ordering 2016s was the June 9^th. I went in to Locklear on May 30^th. Why wasn’t it ordered in time?
— Service after the sale was sub-​standard. I expected more… way more.
There are always two sides of the story, and I get it that there will be a rebuttal to this review. I will say that if you are looking for follow-​up and service after the sale… go elsewhere. I’d shop with Hendrick’s in Hoover. They were able to still get the order in for me despite the deadline, although after a lot of consideration I ended up going with the 2500. Amazing how a little can-​do attitude and willingness to help the customer can «earn your business».
Please look for this review on Google and Unilocal as well as I will be posting soon.

Fun fact about locklear chrysler jeep dodge and ram: they will run a credit check on you, leaving you plagued with credit statements sent to your house, without your permission. I went in and test drove a Lexus I saw online. Luxury car right? It was easy to tell immediately that: the salesman didn’t take me seriously and that he didn’t think I had the money to buy a car. After the test drive (in which he mediocrely took an interest in my life) we get back and he starts asking me all kind of questions about my salary, rent yada yada yada. He then leaves me to sit for a solid 25 minutes. He gets back and tells me my options insofar as cash down and financing. I politely notify him that I would like to pay cash OTD. He smirks and asks me how much I would offer. I offer 2,000 below the sticker price (gotta haggle a little bit, right?) and he says «Oh, no we are miles apart.» Like, really? Don’t try to sell me this car or anything. Anyways, I hate to rant but I’m still getting credit scores from banks all over a month after the fact. In short, I wouldn’t buy a car from these people if they put a gun to my head. Plus the car I finaly decided on was way better. But, if you want to be treated mediocrely, not taken seriously, and have credit reports sent to your house unwarranted for weeks after Locklear is the place for you.

Even though I love Jeeps, I can’t recommend Locklear. I bought a brand new Jeep Cherokee. My sales person was Jasmine. She is competent, kind, and caring. The sales manager, Harry, is a complete skeeze. He has no respect for people’s time, the entire process was opaque, unclear. It’s very hard to get ahold of anyone here and it takes hours to get a return call. The process was much slower, and they instilled no confidence in me about their competence in any matter, from knowing much about my car, to telling me anything. I recommend driving to Birmingham, unless you want to waste hours and possibly thousands.

Tried buying a 27,000 car. By the time the sales manager worked the deal with my trade I was paying $ 40,000. Went to another dealer that was interested in my business and received an excellent deal. There are two kinds of dealers, the kind that try to rip people off and those trying to make a profit but are fair and will offer a workable deal at the beginning. Pretty easy to see how this place operates.

My father had a very bad experience with this group and paid a lot of money, but the problem never got fixed!

Stopped in for an oil change and service. The service staff were great, and I was out in less than 30 mins.