Thorsen’s Plumbing Heating & Air

We had an issue at our office where the plumbing was backed up. The gentleman who came out from Thorsen’s was polite and being that the job was larger than a typical service call volunteered to come back the following day before we opened for business to complete the job. It made it so we didn’t have any excessive time lost.
THANKS!

I have had great service from Thorsen’s. They are always timely, polite, and professional.

We used Thorsens years ago and they were great. Not anymore. Their customer service is terrible! I just got off the phone with a guy from Thorsens and he was condascending and sarcastic. His attitude throughout the whole conversation was that their screwup was my problem.
Our AC failed a couple days ago so yesterday morning I called to schedule an appointment and they told me it would be tonight between 7 and 8pm overtime. I was willing to pay the extra for an earlier appointment. Today I got home at 5 and found that Thorsens had left a message. I called back and someone picked up from their emergency hotline. As soon as I started asking about the call the person on the other line hung up on me. I called back and got a woman that said I shouldn’t have received the call and that everything was fine and someone will be by at the scheduled time.
8pm rolls by and nobody shows up. I call back to see what happened and was told that they don’t schedule calls after 4pm. I’m transferred to the sarcastic guy and he says since we never answered the phone when they called at 4 nobody would be coming out «like normal». He proceeds to argue with me about how I don’t understand their protocol etc. I asked when someone could come out and he replies in an irritaded and sarcastic tone «I have 6 calls tomorrow would you like me to make you my 7^th?» At this point I was done with talking and done with Thorsens… forever.
This experience was so bad it compelled me to make my first Unilocal post.

All those that save me money get 5 stars for sure. Other companies recommended a 5K unit be trashed while Thorsen’s cleaned it up and got it working right for a fraction of cost of replacement. Thank you Thorsen’s for doing a great job!

Service manager refuses to even speak to customers. I highly advise against using Thorsen’s Plumbing Heating & Air.

I’ve been using Thorsen’s for about 20 years for plumbing repairs (old house, lots of problems!). They always are able to schedule me quickly, do good work and are professional. Highly recommended!

Grant from Thorsen’s was able to get the air conditioning up and running when another company failed to after several visits. Thank you for keeping us from «dying from the heat» this summer.

3 trips and my water heater still isn’t working. Seems they are trying to encourage me buy a new one. But the one I have is fairly new. Looking for a different repair guy now.

Great company! They’ve been voted #1 in Turlock for over 7 years for good reason. If you want honest people who will get the job done right, call Thorsen’s

Horrible customer service! We’ve been with thorsens for years, and I will say two weeks later I get a phone call concerning my broken air conditioner just doesn’t cut it. It sure is hard to find a business now days to just return a phone call. Your customers are the back bone of your business, and you loose them and soon you find yourself out of business. Me and my family will be taking our business else where.

Really having a problem w/​Thorsens today. Normally they are professional and provide good service but today’s situation was unreal! Had a simple job of replacing two bathroom faucets which turned into a 3 hour ordeal due to negligence and poor workmanship. A valve was left unattended and when the water main was turned back on it flooded my master bath and leaked into the downstairs, through a light fixture and on to my kitchen floor. Upstairs, it soaked through the wood cabinet under the sink and seeped under the tile floor where it meets the carpet. Not only were all of these problems not disclosed to me but I was charged almost $ 400! Very unhappy :-(

I had Thorsen’s come to my residence twice this summer. They were on time, very polite and they were very careful to wear booties over their shoes so my floor stayed clean. I had them clean my dryer vent which saved me 20 minutes per load of drying time. They also cleaned my air conditioner & heating ducts. Made a huge difference!
Thank you Thorsen’s

Thank you Thorsen’s for the outstanding service!
We were experiencing issues with our refrigerator, and needed some expert advice. We were getting ready to go out of town, and didn’t want to come home to find out it had expired ;)
The technician did an evaluation, and immediately found the issue, and for a small fee replaced the part, and we were so relieved!
Thank you !

When a business has been around this long, you know they are doing something right! Thorsen’s is the only company I would call for my HVAC and Plumbing needs. They are professional, affordable, and reliable!

Horrible customer service! Not sure if this is a plumbing, heat/​air service or a zoo! Front desk & management are ran by baboons. Zero customer loyalty means that we will happily take our service somewhere else.

Excellent service, fast, clean, great price and courteous.