McDougald Rebecca Smith Ms DMD

My regular dentist said I needed a periodontal Dr for lanap treatment. He knows I do not respond to numbing shots and sends me to oral surgeon for any major work. I called every periodontist to find I.V. surgery or a twightlight sedation. Leza, at the Dr McDougald’s office said, «The Dr. gives you enough valium you won’t know what’s going on.» So, I made the appointment. When I arrived, Leza was there eating her lunch in front of us (it was after 2 p.m.)and we got everything started in a timely manner, x-​rays, paperwork. When I went in back with Dr. she was going to start procedure with regular numbing shots. When I said, I was told when I made the appointment that you would have me in a twightlight sedation before procedure, she said she doesn’t do that. The Dr treated me like all I was after was drugs. I left. Ended up in E.R. with very bad abscess before I could get to another periodontal office.
Found Dr. Lester in Jackson Mississippi, MPSG, who has no problem with my particular problem. And, did outstanding work. He said he has patients who don’t respond to regular numbing. Staff was informed and professional.
Dr McDougald’s office still billed my insurance for work they did not do, told me things that just weren’t true to get me there, knowing full well they didn’t offer services me and my regular dentist know I needed. So far, I have an e.r. bill. Fun fun. Had to rent a car to go to Jxn for a proper procedure and all the expense of a road trip. Days missed from work and all around stress this entire mess Dr McDougald and Leza have caused me and my family. When on phone to Leza a month after initial appointment, first she said she hasn’t billed insurance and she would hold it if I was going to pay it myself, without insurance, but she billed my insurance company days after my appointment. Now, my insurance won’t pay for the second and last $ 1200.00 procedure because Dr McDougald’s office charged me for exam that I never would have had, if the receptionist had been honest with me in the first place.
I would not recommend this office to anyone. Ever.