Les Schwab Tire Center

I had the back right tire on my car go flat for no apparent reason while I was at home. Got no timely response from the Olympia Nissan dealership service center, so I called Les Schwab in Tumwater. Even though it was near the end of the day, they sent someone out to my house to swap in the spare tire for me, at no charge. The next day, I went to the store in the afternoon and they had already patched my tire, and had it put on in no time, also at no charge. Everyone who helped me was courteous, punctual, fast, and went out of their way to make sure I was helped. Was worried I’d need an expensive tow or new tire but after their exceptional service, I will be visiting Les Schwab in Tumwater again for my needs. Thank you for a great experience.

These guys are awesome! Right when I pulled in someone was there and actually pulled my truck in right off the bat! I’m definitely coming here from know on and I live right down the road from the Les Swchab in Lacey. That should tell you something!

These guys used to treat me great 10 – 15 years ago, but boy have things changed. I drive in here one day recently because I notice a little bit of a wobble in my front end. The guy runs out to help. I told him my problem. He drops to one knee, looks under the truck, he did not examine anything closely, he peered for only maybe 3 seconds, pops back up and having not touched a thing says, «I see you have oversize tires and a mostly stock suspension and steering. You will need a new steering box, a new steering stabilizer and new rods.» I couldn’t believe this load of crap. I must look like a complete fool. This guy was flat out dishonest, I drove away and will never go back. I replaced the steering stabilizer myself because it was the only thing that had a visible leak, it was $ 80, and it fixed the problem. I can’t imagine what they would have charged me for all that crap he had devised out of thin air based on his «professional diagnostics.» Even if I was a moron, honest companies shouldn’t try to take advantage of good people.

They forever earned my patronage today. I swang in on a whim to get a tire rotation (which I believe is free if you’ve brought tires there, but I had NOT). Never having been a customer before (new to the area), I expected to pay few dollars for the rotation, instead, they tossed me my keys upon completion, welcomed me to the area, and wished me on my way, saying it was their treat. Now I don’t expect that every time, but that alone left me so happy, welcomed, and willing to return again, happy to pay their dollar.

Stopped in about a year ago to get the tires checked thinking we were due for new tires. No charge, and told us we still had about 10K miles left on those tires. Everything was in spec.
Stopped in yesterday after we got a flat. Again no charge, and they plugged it. Said it looked like a screw puncture on the tread, and we were getting close to needing tires – probably within 5K miles.

I’ve been to this location several time in the last two years. I like their tires and services they provide. That said, the last three times I’ve gone, I’ve had the misfortune to have the same lady help me. I get the feeling that I am a bother to her. Today, I returned because of a reoccurring leak that wasn’t addressed the first time. I am hard of hearing and I had to ask her to repeat herself a couple of time and this seem to upset her. While waiting, I listened to her with other customers and found, she treats everyone with indifference.
I like this company, but I don’t feel appreciated at this store. Next time I’ll go the store in Olympia.

The worst again. Why did I go back? They «fix» my car with a wheel bearing that is defective. I go back and try to communicate that the part failed and they won’t take the car for a test drive.

so i took some tires in that i bought online to have installed. they were an extreme performance tire that they didnt carry. the manager came out to help me. first he tried to see if they would not fit so he wouldnt have to help me. next he asked if they are dot approved so he would not have to help me. but they are so he goes to have his guys put them on reluctantly. half hour later he comes back and tells me he is putting my old tires back on because the new tires are recommended for competition use only… they are dot approved! that is all that matters. told the manager i wouldnt be back. he stated he did not inconvenience me… i beg to differ.
the next tire shop put them on no questions. they told me they loved my car and the tires

A weekend of Hell! In a nut shell… stranded for 3 hours on I-​5 in Tumwater, WA. I was Lacking proper tools to change tire. Roadside assistance can’t seem to get tire down from under car. Told to call Les Schwab in Tumwater to let them know I’m being towed there. (It is 4:30pm). «We close at 5!!» She snottily says… asked for manager to explain my situation and see if they could accommodate me since I was stranded and had NO other option…“We close at 5!!!” He snottily says… I pleaded… tow truck pulls up… Les Schwab was lowering big door as they were staring at us, «annoyed»…tow truck guy asked them to please look at my car… they do (with an attitude). Tire irreparable they say… need 4 new ones because it’s AWD… they give me a paper quote of $ 1,200.00?
NO thank you! Asked for rental car business. Call Hertz down the street, I Explain the situation and he calmly says to me…“We close at 5 BUT I’m going to take care if you.” Rental car for 3 days 80 bucks. They even called around for tire stores for me. And one TRULY took care of me! That is customer service! They went the extra mile. Unlike Les Schwab says they will do in their ads! Come to find out even costco wouldn’t send anyone to Les Schwab in Tumwater! And even the 2^nd tow guy that came to transport my car to Discount tires says he has literally picked up more cars from that Les Schwab store and brought them someplace else for business than there. Seriously???
They were rude, mean, and downright unprofessional when it came to «going the extra mile»…
I’m telling you this because if you are in a business that deals with people and customer service and IF you are not going to GO the extra mile for customers… Please do me a favor and get a different job! I wasn’t hurt that I had to put out 800.00 for 4 tires, it was the disrespect and lack of empathy towards a customer they could have had! It’s not about the money… But the whole principle of the matter!

I rank Les Schwab Tire as one of the highest customer service companies. Tires are the one thing I don’t get at Costco because Les Schwab has stores all over the NW. They have always honored their tire warranty with no hassle. Plus I enjoy watching the crew run out to my car when I pull in!

I went to this Les Schwab to get a slow leak in one of my tires fixed. They did the work for free! After waiting about 20 minutes (within an hour of closing, so I was afraid I wouldn’t be able to get it fixed the same day) the technician told me that the repair was on them, to just come back and see them again sometime. Unfortunately, I don’t live in Olympia, so I can’t do that, but I’ll keep this in mind when I’m back in the area.

Wonderful team working here, every time I am there — they are great!

So, so rubber. Cheap affordable tires. Service is sub-​pare. Have had 2 different vehicles here. Both for batteries. Both have been a horrible experience for my wife. 1^st experice was a few years ago, the car battery terminal was not tightened down securely. This last battery earlier this month. The tech left a tool hanging out of the hood! Wife’s coworkers notice it when she went back to work & to top it off?! They sold us a bad battery. Wife calls & the receptionist is all attitude with a «That’s unlikely!» responds to my wife’s call about the dead battery. We will be taking our $ someplace else. Most auto stores will test if it’s you’ve got a dead battery.

It matters not what time or how often I pull into Les Schwab to get air in my tires, or chains for the snow, or a repair — I’m greeted with the nicest service oriented company I’ve seen. And they don’t charge for most things I stop in for. Ever. Thank you again, for taking care of me. Whoever you were who put air in the black Honda Pilot at 930am this morning — thank you now I won’t get a flat going to DuPont. I would not consider buying anything you sell from anyone else even if it was a few bucks cheaper. Service is KEY. Thank you.