Yale Cleaners

Very pleased with everything. The employees were very polite. One lady even helped me with my coupon. The store was very clean. I just moved here and I will be back!

I ordered a formal dress and simply needed it steamed, as it wrinkled from being shipped. Went to the location on 41^st Street. The young man took my dress off of the hanger and bought it in to the manager. Initially, the manager refused to take the dress, stating that it was a wedding dress. I advised her that it was not a wedding dress, it was a formal, and simply needed to be steamed to get the wrinkles out. Then she snapped at me saying «$ 100!» I said «nevermind! I’ll go somewhere else». The young man proceeded to bunch my dress up and hand it to me, allowing it to drag on my vehicle. When I objected, telling him that the dress did not need to be cleaned, but would if he continued to allow it to brush up against my car, he replied with an attitude «I’m not brushing up against the car!» I also told him that he needed to place the dress on the hanger as I presented it to him, and he responded «ok. but I don’t have to!» The manager took the dress back, put it on the hanger, and very sarcastically said «have a nice day!» She waived as I drove off
Two issues with that… absence of common sense. I simply wanted the gown steam pressed for wrinkle removal. No dry cleaning needed. If some service folks would LISTEN and UNDERSTAND what the customer’s needs actually are, then situations like this would be avoided.
Secondly, if my dress was so nice that they wanted to charge me $ 100 to press, why not treat it as valuable? Bunching it up, allowing it to brush up against a dirty car, and not returning it to me on a hanger shows what little regard they had for my garment.
Poor customer service.
If it was possible, I’d give them zero stars.

We took my husband’s miltary uniforms in to be cleaned. We had some issues with the way they were cleaned but the owner contacted us and offered to fix the issue. I took my husband’s uniforms back in and the manager called my husband directly to make sure they were done the way he wanted.

I brought in several pairs of pants to be dry cleaned and shirts to be laundered. They did an okay job on the clothes but they dry cleaned one shirt and there was no reason to do that. When I questioned it, the girl at the counter had to get someone else who did give me a small refund but couldn’t explain why they had done this.
On top of that, I had recently used another cleaner that was nothing more than a hole in the wall. They did just as good a job and they charge about 60% less than Yale. I don’t see any reason why a cleaner should charge nearly $ 6 to dry clean one pair of pants. That’s a bit excessive, especially in Tulsa. I didn’t pay that much in Los Angeles.
I won’t go back to Yale. Their work is not worth the price they charge.