Vista Shadow Mountain Apartments

This complex has lost my rent check 5 times. They refuse to take care of dangerous mold and it take about a month to get a maintenance request completed. We have been here for a little over a year and at first it was great. But they are so unorganized and are apparently so incompetent they can’t even get their money right. They also NEVER return your phone calls. I do not ever recommend moving here.

This place was decent enough when I moved in but ever since this new management took over it is a complete joke. Out of power for a week with the only contact being me calling then asking questions, they literally never called me once during the whole process of our entire building having no power. They haven taken our dumpsters and don’t know when new ones will be here. I don’t even bother calling for the small maintenence requests I have because the maintenence guys never get around to doing anything (go read some reviews on Facebook and you’ll see what I’m talking about). Avoid this place at all costs if you are looking for an apartment to live in. No one in the office knows knows what they’re doing, it’s always someone else’s fault, and they just don’t care about making their residents lives more difficult. Worst fucking experience I’ve ever had with an apartment complex.

I have lived here since the end of January. My lease is up September/​October and I cannot wait. If I could get out of here early, I would. I wish there was a way to.
I’ve lived in several different apartment complexes (even in New York City, mind you) and NEVER had so many bug problems in my life. I keep everything incredibly clean: trash taken out, dishes cleaned, rooms dusted and floors vacuumed, yet I have still seen roaches, tons of spiders (one of which was a brown recluse), and several other bizarre bugs that I couldn’t identify.
The neighbors smoke weed, have guests over that have sexually harassed me (not kidding) and leave trash all over the stairs and the parking lot, and are either always fighting or watching TV so loudly that I can hear it late at night when I’m trying to sleep.
The apartment smelled horribly of smoke when we first moved in. The office gave me an odor bomb, but it didn’t help. The walls are dirty from previous tenants, the cabinets are rickety and unstable, and there are stains and spots everywhere.
The office has been generally helpful any time I call, but I think they should do something about the noise, the weed smoking, the poor state of the apartments, and the overall safety. I wish I could get my money back or have known ahead of time to not sign a lease. It would be great if management would do something to rectify these problems.

Variety of floor plans and for the price you get what you pay for… That being said, if it seems too good to be true-​it probably is!
Scheduled appointments on two separate occasions (I lived two hours away at the time so wanted to make sure my trip was worth it) to view two different floor plans and each time there seemed to be something off. Either there was nothing to show or mass amounts of confusion on what they even had available.
I wanted to see a studio, and told the lady on the phone that I would be traveling to see it, she said she understood and as long as no one moved in before it would be available to view. So I show up at my scheduled time to be greeted by a line of people waiting to talk to the only person in the office (a current resident actually warned me to not sign a lease at Vista due to management, right there in the line while we all waited lol). So 30 mins later I finally get to talk with someone. Of course with my luck I showed up the day someone moved in. Other than one floor plan, that I wasn’t interested in, on the whole complex they had nothing to show me. So I chalk that up to bad luck on my part and continued my search else where.
A week or so later I was still looking for an apartment in that area and I noticed Vista had a town home for 600, which for the price I was willing to attempt one more time. I make my appointment for 330 and they tell me they have it ready to show. I show up and there seemed to be confusion on if they actually had anything to show me… Again. It’s an awkward situation for everyone Lol I did in fact get to see the model after a little wait.
Frankly, it wasn’t worth it. Models are usually the best of what the complex has to offer, what draws you in… This model had black gunk in the sinks like it was backed up, mold on the ceiling or some sort of water damage all throughout, and the railing for the stairs was about to rip off. The woman showing me it seemed to be irritated and shuffled me through it rather quickly. I think she was embarrassed at the condition it was in.
I will say as underwhelmed as I was with my experience, I didn’t find anyone in management rude or incompetent. It’s a very large complex and a small staff apparently, I think more communication between staff members would do a world of good for this place.
SO as far as I’m concerned this is an old apartment complex that’s held together only by faux wood floors, pretty appliances, and fresh paint.
It’s quantity over quality.

When I moved into Vista it apparently was a very quick switchover from tenants — so they never got a chance to paint the apartment before I moved in which had very obviously been smoked in, a LOT. It was the only one available at the time, so, I dealt with it. I lived there for two years, and while the smell had finally gone away after about 6 months the walls were still very dingy in every room of the apartment which I made sure to write on my move in checklist. So, about 6 months after I moved out I get a phone call from a credit agency trying to collect on a claim from vista (who i’d never gotten a call from), saying that they were charging me $ 800 for having to paint because «I smoked inside and the walls were dingy» — first off, why wouldn’t Vista have brought this up when I moved out? Secondly, I had to LIVE in that, and I did not do it but I’m having to pay for it? Of course they say that my move in checklist is not in my folder, so, unless I can find my copy of it (which, why would I still have it? I’d moved out months prior) then the charges stand. Terrible management. Also, I posted a negative review via Facebook and they quickly deleted it, so, now i’m going to post everywhere I can possibly find. (Did I mention I actually do social media for a living???)

The maintenance team is amazing. The management team is not. They can work with you to get you in which was awesome. They are not fully updated so you are just still getting an old apartment. Old construction that hasn’t been updated to improve energy efficiency like other places. The windows leak in the winter, the sliding glass doors leak, the air conditioning has not been updated so the upstairs will always be hot and the downstairs freezing and your bills are outrageous (moved from another location and our bill was so cheap compared to here same size too), doesn’t help if you have nice vaulted ceilings, so yes your going to be hot on hot days and cold in the winter because everything leaks. The cupboards are outdated and had holes in them which let bugs crawl thru the walls until we let them fumigate the inside which we have pets so that was not something we wanted. The people speed all around the place and do not follow the 10mph sign so it isn’t even safe to take your dog outside to go pee. There is dog friendly areas but the balconies have bars so you have to go out your front door walk down the steps and take the dog out. Very Inconvenient especially if you have a nice private back area. There is dog poop everywhere they do not enforce the rules. They tack on fees for dogs, water sewer trash and don’t be late or they won’t take checks and it’s a 100’s.
The Pro’s-it is a safe community with gates so if your dog gets lose and it doesn’t get hit by a car then it has no place to go which is nice.
–But you cannot leave your dog chained up outside to get some air it’s against policy.

I was extremely disappointed with what my friend and I went through here. When we first chose to move in we were uncomfortable with the price range for the apartment but were pretty much talked into it (which was our bad) from the woman showing us the apartment. We were rushed in otherwise we’d «have to pay more» and therefore we were not completely prepared for it. We were handed the sheet of paper to write down what was wrong with the apartment when we first took it and handed it back an hour later. We were extremely thorough with our investigation but missed the hole in the door of my closet (that was left open for us to not see). I called them the next day and spoke with the same woman that had shown us the apartment and asked her if I needed to come in to write that on the paper or if she could just add it so that when we moved out I wouldn’t be held responsible for it. She told me not to worry about it and she’d just take care of it (and she was the apartment MANAGER… not just someone in the office). I trusted her and shouldn’t have. The year that my friend and I lived there was alright, but when we had problems it took forever for the maintenance crew to get to us. They were wonderful mind you, we loved the maintenance crews but they were stretched super thin for how big the complex is. They shut the water off to our apartment three times during that year without ever warning us and then lied and told us they had put notices on our doors. No one ever had notices on their doors for that. Two of those three times my friend was in the shower and then had to either «go to a model unit» to finish her shower or wait for hours to wash the conditioner out of her hair. When we went to move out they claimed that I made the hole in the door and charged me $ 70 to replace it along with charged us HUNDREDS of dollars for things that we shouldn’t have been charged for. Never ever would I recommend renting from these people. They’re too expensive, they don’t care about you and your needs, and they will destroy you when you go to move out. Renter beware.

Moved here 2008 – 2009 and came back 2010-​present. I haven’t found a better area to live in. Cost maybe a lil high but great area. So almost 6 years total.

Sorry, I know my grammar is horrible, and it sometimes confuse you. Well, I’m trying to do my best in practice.
Our home was OKish, and I was just DISAPPOINT that Pillbugs and species spider do live in our apartment. I’ll move out of this FREAKING apartment on this year! It was hard to rid of them out and it didn’t work at all.
You know her name is Lindsey, who replaced on Chelsea’s place; in the face, she seemed IGNORANT with his communication. My boyfriend is legally blind and deaf, and he tried to discussed with her– The neglect of the staff was SHAME!!!
There is dog poops in EVERYWHERE, when you see or step on POOP. Their owners NEVER pick up and just leave these poop in everywhere… WTF?! I have dog, and it was hard work to pick up my dog’s poop then threw it into big trash.
Update ⁵⁄₃₀: ** I was shocked the water leaded into the floor from dineroom, and I actually they already fixed it on few weeks ago! EPIC FAIL. It was not impressing on me, that I refuse to pay that and who is responsible on that!
Update ⁷⁄₅: Alright, I give up, and I recommend you to DO NOT MOVE IN and believable someone else deleted my comment on Google+. Good LUCK.
One thing, I have few proof of species spiders and insects in my apartment, and you see some of my pictures on Unilocal

I have lived here for 2 years, Im about to renew my lease for another year, I really like it, the entire staff works hard and does a great job, maintenance is great, pools are nice, i like my neighbors, I’ve made a ton of friends that live here as well, You can pay rent online, They accept Large dogs, have a dog park, fair rent for the space, nice upgrades, black appliances, close to everything — mall, markets, movies, places to eat, only like 15 min from downtown. The office has a facebook where they give away tickets to local sports games and stuff around town. Great place to live!