Utica Square Post Office

The Utica Square post office is very old school. I usually come during my lunch hour, which is unfortunate, because they (usually) only have one person working during the lunch hour. They are very nice ladies and very helpful, but very very slow.

Meh… Only one line open and there were 8 people in front of me. The service was friendly service but the wait was long. They don’t have a self service machine so the only option is to wait in line. If you are in a rush, I’d recommend going to another location.

This post office has a reputation for being slow, poorly staffed, and the employees quite chatty, and I can’t really dispute that… but if you go during off hours, you can usually get in and out quickly. The last two years I was able to mail Christmas gifts at around 2 or 3pm on peak days with just a few people ahead of me in line. They also had an employee out in the foyer who was assisting people with the self service machine. This helped a lot with the holiday congestion as those uncomfortable with the technology were willing to use the machine if someone was there to assist. This location is also open on Saturdays, which is super convenient. The Utica Square location is also a plus, as you can take care of any post office errands while shopping, dining, or grabbing a Starbucks.

Blame the government for this hot mess of a Post Office. The staff are always friendly once you get to the counter, but if there’s a line and they see another person come in, you can FEEL the disdain and frustration that comes with being constantly short-​staffed. I’ve been in this location when there was literally two agents and a line out the door, and one agent’s lunch break was up and instead of helping deal with the customers, she just left. That’s the kind of place this is.
Don’t even bother using this post office during Tax Season or the winter holiday season… it’s a nightmare and what makes it even more frustrating is the sea of angry customers. Every time I’ve gone in, it has taken me at least 20 – 30 minutes to get any transaction done, so I tend to drive out of my way to the Post Office down by 69^th and Lewis instead, which is larger and thankfully less crowded most of the time than this location.

I use this place most the time because It is the most convenient. It is small and during peak times and the holidays, parking can be a problem. There can be lines, but you learn the best times to go. Most the employees are just OK. They do have self serve and a machine for stamps and a drop box for non fragile parcels. The down side, is the self serve is credit or debit only, no cash.

These people are much friendlier than the average postal worker.

This place is slower than molasses. The people are nice but it takes you 30 minutes to mail anything. I take things here about once a month and no matter what day it is the line is always to the door.

A-​Ooooook!
This post office will get the job done. The location is excellently placed in Utica Square so you can leisurely shop around and grab a cup of coffee from the Starbucks before you walk in.
Expect a 5 – 20 minute average wait to be assisted in this smaller post office. The staff is kind and will be glad to help you if you drop any frustration you may have while waiting.
There’s a convenient machine you can purchase stamps from without having to wait in line by the PO Boxes.
Sip on your latte and relax. Life’s too short to be frustrated when there are nice humans that will help you.