Thrifty Rent-A Car System

Yolanda in customer service was not helpful at all, very nasty and no customer service skills. Do not rent from THRIFTY car rental. The Cincinnati-​Northern Kentucky airport has a 3 hour shuttle bus wait!

We recently rented a vehicle for a one way trip from Portland, OR to San Francisco, CA. We went through several tolls, including the Golden Gate Bridge, and we knew we would get a bill from Thrifty for the tolls. Imagine our surprise when we received the bill which included a $ 15.00 administrative fee for each toll. I could understand a $ 15.00 for all the tolls, but not for each toll. Imagine our delight when Thrifty told us they would cap the number of administrative charges at seven, or $ 105.00. We were told that the contract we signed contained this clause, which we did not read because who reads the entire contract. We were not told this information by the rental agent. We will not be using Thrifty again.

BEWARE! YOUR DRIVING RECORD IS NOT SAFE HERE. Thrifty gave out my drivers license to authorities on a red light violation in a rental car driven by someone else then paid the delinquent fines against my express wishes. They then billed me for «handling fees» on 3 violations, 2 of which they refuse to provide adequate proof that my driving record was not associated.

DO NOT BELIEVE IT WHEN THRIFY SENDS YOU A RESERVATION CONFIRMATION!
My recent experience with Thrifty Car Rental began at Chicago O“Hare Airport on June 9^th. In a nutshell, I had a confirmed reservation for a vehicle. I arrived at my appointed time of 10:30 p.m. and was informed at the curb by the courtesy driver that there were no cars available and I would need to make alternate arrangements. I directed the driver to take me to the office. I was again informed there were no cars available and that I would need to make my own other arrangements. There was no assistance with a telephone, computer, or anything. Only after «pushing» back I was told that I would be reimbursed the difference between my Thrifty Rental and whatever other firm’s cost would be. However, I would need to complete my rental and submit paperwork.
Since June 17^th I have been attempting to get a refund in the amount of $ 352.65 from Thrifty (which is part of Dollar and Hertz). It is now August 2^nd, two phone calls, two letters, one email, and a complaint to the Better Business Bureau has not resulted in a refund. Let alone an apology. The firm did reply twice to the Better Business Bureau but not once to me; other than my one phone call to Customer Service.
This is probably my worst customer service experience ever.

I DON’T FEEL SPECIAL
I’ve spent 20 years on the road and that’s included many car rentals over the years. Yesterday I received an email informing me that I was getting a free day from Thrifty. That made me feel good and I was already thinking about when I would use it.
Then I received the letter below, informing me I was no longer getting that free day and it was not valid.
What? Is this really professional? If I give something to a good client, then I commit to it. I would be too embarrassed to go back on a promise. Apparently Thrifty isn’t bothered by this. Thanks because I see loyalty has its advantages. Not… I was being sarcastic.
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Dear Valued Customer,
This morning you received an email from us offering you a coupon for a free rental day through Blue Chip Rewards. Unfortunately, this offer is not valid. You will not be able to book this offer online and you will not be receiving a coupon in the mail. Please disregard the email you received. We’re very sorry for any confusion our eagerness may have caused.
If you have any questions regarding this email, please contact Customer Service at
. We sincerely appreciate your understanding in this matter. We value you as a customer and we look forward to saving you money down the road.
Thank you for choosing Thrifty.
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Thanks for nothing Thrifty.
Also this review is for the corporate office sending me a free day rental and then taking it away. It is the principle of it now. This review in no way reflects the hard workers that actually work for Thrifty driving the buses, working the counter and checking my car in. This is directed at the Corporate Office hiding in Tulsa who doesn’t understand how to send an accurate email. What a complete letdown!