Rustic Cuff

Rustic Cuff is a favorite company of mine. They have awesome designs and quality craftsmanship in cuffs and bracelets. I never thought of myself as a «multiple bracelet person»… I started out with a few wraps and cuffs, worn separately… but then saw how fun it was to «stack» the bracelets. I loved all the choices they offer… Colors, textures and styles to mix and match. So versatile and fun! I have many beautiful pieces now, and I get stopped all the time and asked about my «arm party»! I’ve always had a great experience at the stores and with their customer service. I’ve never had a negative experience and, in fact, I’ve been surprised at how efficient and attentive the staff always is. You don’t find quality AND excellent customer service these days. I’m looking forward to my next visit, and discovering my next favorite cuff!

Rustic Cuff on Cherry Street was the most confusing, irritating, disappointing shopping experience I’ve had in years.
The confusion began with the mystifying fifteen-​minute wait just to be allowed to enter the store. I don’t normally expect to have to wait just to be allowed to walk inside what is supposed to be a retail store. When I finally was allowed to cross the «hallowed threshold», it was so packed that I could barely see any of the merchandise. One staff member told me that fire codes prevented them from allowing more than a certain number of shoppers inside at one time. Why would any business locate in a space so claustrophobic and unwelcoming?
I had been given a very generous gift certificate and was looking forward to using it for some «retail therapy» after a difficult week. I struggled to find even one item I liked well enough to try on. There was no information on sizing, and the prices were really hard to see. The staff member told me that beads could be added to cuffs to resize them. I picked out an item and got in the line to check out. When I got to the register, I was told beads couldn’t be added to the style I picked out. By this time I was completely exasperated and bewildered so I put the cuff back and headed for the door. The cashier followed me and finally explained how to resize the style I picked out. So I did end up purchasing one item, but was shocked at how overpriced it was.
The mystique of Rustic Cuff remains a complete mystery to me. If you want to support a local business, go somewhere else.

My experience with Rustic Cuff has been exceptional. The staff is attentive and understanding. I have admired how she has evolved and the incredible business that has been built. Such an incredible heart for people!

love the customer service, incredible helpful ladies! both locations are very cheerful and stylish. custom orders are incredible!

Poor service. Website and email confirmations promised an ETA of 2 – 3 weeks for the bracelet I purchased for my wife for Christmas. Ordered it on December 4^th. It is January 19^th and I just received an email saying it had been shipped. Emailed on ¹²⁄₂₄ asking where my wife’s present was and got a form email saying that they were backed up. Don’t take the order if you can’t deliver by your promised delivery date.

I ordered my mom 3 very pricey bracelets for Christmas. I placed the order over 2 weeks in advance and I have yet to receive my bracelets. I’ve called and emailed the company numerous times for the past 2 weeks and I have yet to hear back from the company. What’s weird is I thought I’d receive my items faster if I just picked the items up from the store instead of having the items shipped, but obviously that was false. So here it is Christmas Eve, I’ve called the store with no answer I emailed with no response and tomorrow for Christmas I can’t give my mom anything except the email showing that I placed an order over 2 weeks ago. For the price I paid for the bracelets they could at least answer the phone, send an email or have something posted on the website informing customers that they WILL NOT recieve items by or before Christmas. This is absolutely ridiculous! I’m very disappointed!

Same problem as Brittany… I ordered in November, and have been calling, leaving messages, sending emails and NOT ONE RESPONSE! Sitting here on Christmas Eve waiting for the mail to come, 3 hours behind schedule for our planned departure time and bad weather rolling in, hoping that my daughter’s BIG gift will roll in. What a mistake. TERRIBLE SERVICE. So disappointing. Merry Christmas, Rustic Cuff. If you can’t handle the business, STOP TAKING OUR ORDERS.

I don’t get the phenomenon that is rustic cuff. One day every it seemed like every female I knew at the court house had both arm stacked with these things. On a whim I bought some for all the ladies in my family. They were a big hit. Attempted to go back last Saturday to pick up some more for my the in-​law ladies and the line was wrapped around the building.
Today, throwing caution to the wind, made the attempt again. This time the line was probably only about 30 people long. In my super efficient male driven shopping mode, once I got past the entrance (there was a one in one out policy), I was able to make my selections and purchase within 10 minutes. So that was about a 30 minute adventure in all.
The quality of there selection sees great and they were adequately prepared for the holiday rush, with nothing seemingly out of stock.
I’ve read up on the business model of «paying it forward» and think that a local business that supports it community is great. Will I be back? Only if love requires me too. Otherwise I’d likely order online or not go shopping two weeks before Christmas.