Pottery Barn

On 11÷18÷15 we purchased a large sectional, sofa table, area rug, various pillows and décor at the Utica Square store. Was told items were in stock and ready to ship would have in a couple of weeks. After MANY phone calls (during one attempt to talk to someone in Customer Service was on hold for 27 minutes) trying to locate my furniture when the delivery date had came and went, I found out my items were on BACKORDER. Would have been nice for the sale person at the store that promised us our furniture within a couple of weeks, to call and let us know we would not be receiving our furniture. Did not received until Jan. 4. Rug was over $ 1,000 and is already falling apart. Customer Service is the worst I have ever seen. Representative in the Utica Store still has not called me regarding my order — to see if I received it and if I am happy. I would NEVER purchased any large $$$ item from Pottery Barn again. Be careful! They seem to have a communication problem in Pottery Barn. I would get different answers from different people. No one could ever give me an answer. So disappointed — have shopped and loved Pottery Barn for years. Always my go to place for gifts and home décor. It has been a nightmare! Waste of time and money. If I had to do over we would never have purchased this furniture from them.

I have heard about this place for years and always thought it was a fad for 30 year olds who are now 40. They have what looks like well made home furnishings and home décor items. Lots of trendy, chic bedding too. I could spend some money in that place!

We came to to this location to buy a gift for a wedding. The service here was great. We asked for a list of the registry which they printed out right away. We had several questions as to the locations of specific items and we were escorted to each area. A couple of other employees also asked if we needed help while we browsed.
Once we settled on a couple of items, a call was made to the warehouse to pull our items and gift wrap them. The gift wrap was complimentary and they did a great job.
Our salesperson was Mary L. She was very helpful and a pleasure to deal with.
Please note that some items may not be in the the store and are catalog/​internet only. We were not able to see some of the items listed in the registry.