Marco’s Pizza

I wish I could give zero stars. We ordered pizza for 65 people on Christmas Eve online. The order never came. A half hour later, I called the store and they didn’t have anything showing my order. Finally a manager was able to see it and his system said delivery was scheduled for 1:30 am on the 25^th. My confirmation email clearly showed delivery of 11:30 am on the 24^th.
I asked the manager what he was going to do about the mix up. His solution was to refund my credit card. (Really going above and beyond for excellent customer service!) After issuing the refund he said simply, «There, it’s refunded.» And he promptly hung up the phone. No apology, no offer to make things right, nothing!
The order was for $ 198 and I had included a $ 50 tip as it was Christmas Eve. When I checked my card statement, the store only refunded the $ 198, not the tip. I drove down to the store and asked for the manager. He wasn’t going to be a jerk and keep my $ 50 tip for nothing. I told him that I had a problem order on Christmas Eve and was $ 50 short in my refund. Without looking at any of the documentation I brought he said, «Yeah, I remember that order.» He promptly refunded another $ 50. This time I at least got an apology but no offer to make things right. My business is close to this store and we have ordered pizza on multiple occasions. This was our last time. I wish I could find out who owns this store because they need to know about the terrible treatment we got. Hopefully they check the Unilocal reviews!

I had never had Marcos before tonight, so i took a gamble on someone’s recommendation. I ordered the small Italian sausage, mushroom and cheese pizza with ten piece hot wings. First, they didn’t cut the pizza, Second the pan crust pizza was doughy and the pizza was bland. I did like the wings were oven baked and not fried. I would suggest Marcos cook the wings a few minutes longer. Like the review says I’ve had better.

I am unsure where the people who gave this place 5 stars, ate at. Let’s see, where do I begin. I placed an order online, while getting ready for work. I figured I needed something to eat since I had nothing to take with me to work. I gave my wife the phone in case they called while I was in the shower. 1 hour passed, nothing, although email stated 40 minutes I would get my delivery. My wife called asking what happened, and they said the driver is on his way, and that they would credit us 10 $ for the order placed. I thought, how nice. Respectable place. I didn’t even have to complain. Then another 15 minutes, and I get a call from the gate so that I can provide the access code. About 10 minutes later, I called the pizza place back and said I needed to get to work, my phone is the only phone connected to the gate to let people in, and I did not know what happened to this person who called to get in 10 minutes ago. I figured I’m done. I ended up looking through my fridge for an apple and a bottle of water. I told my wife to give zero tip. When I left, she had walked out to meet with the delivery driver, how’s that for DELIVERY… and then she took the pizza inside. Quickly inspected it and found the order wrong.
1.) 20 oz pepsi ordered, and received a 2 Liter. Most would ask why I was complaining. Well, a 20 oz pepsi tends to keep the bubbly in better than a 2 liter. I don’t like drinking out of 2 Liters.
2.) No ranch dressing with the pizza. No biggie, except, yeah pretty big biggie. I paid for that. When you don’t have ranch dressing, and you’ve made a salad to go with your pizza, it’s kind of a big freaking deal.
3.) Wife double checked the pizza and found it to be cold. Not warm, cold. She told me it would have been better to order from papa crap johns, then Marco’s. We figured we would support local business.
4.) Wife took a few bites, stated it was nothing spectacular, and then bit into a hard piece. She took it out and said it looked like a frozen piece of beef or a small pit from the olives. She is more forgiving than me. …
5.) She took another few bites, this time, same issue, but result is a cracked tooth. The pizza is now inedible and cold.
6.) Now my 20 $ has turned into a dentist bill and I have a 10 $ credit that will never go to use.
Absolutely horrible experience, which COULD have been overlooked, had the pizza been edible, which at this point, it is not.

My husband and I absolutely love Marco’s. There are literally the best month cheaper pizzas. My husband is not able to have cheese and they always get his order correct. We usually go on Tuesdays because its two dollars off on a large!

Fresh, hot & tasty! Great soft yet crisp original crust! Prefer lil more sauce but they offer 1 free dipping sauce with each pizza! Deluxe Uno (supreme) was delish! Lots cheese, fresh veggies, big chunks Italian sausage!!! Tasty not greasy!!!
Pepperoni was awesome, little skimp on sauce but great and no burnt cheese!
Will be back again & most definitely TRYIN the subs!!!

Really good pepperoni and crispy thin crust

Awesome pizza, great flavor, fresh, not stingy on the toppings. Definitely worth the money. This is now our go to place. I can order and shop for movies next door and make it a night!

I was very very hesitant to try a new pizza place after being disappointed by some other smaller pizza chains. Have been using the big chain pizza places for years now and well the husband and some friends were able to talk me into trying something new with Marco’s Pizza. We conveniently have a Marco’s very close by and so we expected that it would be perfect.
Ordered 2 large pizza’s, one double topping old fashioned pepperoni pizza and one regular pepperoni and ham pizza. This place is awesome! Ordered the pizza’s, received it relatively quickly and the pizza was still HOT and stayed warm for a good bit. The pizza’s itself was generously seasoned and WELL WORTH the money paid for. The delivery guy was pleasing and that is always a plus. If you have not tried Marco’s Pizza, TRY IT!!! This is our new pizza place and highly highly recommend it. We will definitely be ordering and spreading the word on this place. Oh and if you didn’t know as well, they do also deliver Family Video videos so that you can enjoy pizza and a movie. That’s a ++!!
Everything tasted fresh and delightful! Love it!