Dr Zoellner & Associates

never going back! ive gone about 4 times and i always DREAD going (thats why its only 4 times) because theyre always SO rude! its always little teenage girls working the front desk and they’re always soo extremely rude, I hate it. They’re also always so busy you’re basically ignored and have no room to move the whole time. Finally found a new place to go and will never go back here!

Taylor at Zoellner’s provided the best customer service I’ve had in years. She was friendly, extremely knowledgeable and efficient.
She helped me distinguish lens options and pricing, reviewed my insurance and helped me save money.
Upon pickup she didn’t even have to ask my name. She brought my glasses to me.
Taylor is the best employee Zoellner’s has at customer service bar none.

Waited an hour and a half to buy glasses. Not even to see the dr. The techs were rude and lazy. It was shocking from a customer service perspective.

Well today was the big day… I was about 3 years past due on getting a new prescription and getting contacts again so I could ditch the annoying glasses…
So I hopped in my truck and headed down 71^st towards Memorial Dr. On the way I flipped on my windshield wipers, it was one of those cold rainy days in January.
When I got to 71^st and Memorial I turned left and saw up ahead the sign to Dr Zoellner & Associates. As I pulled in there was someone in front pulling out. Great! Front row parking!
I went in and waited in line for about a minute and was then greeted by the receptionist who pulled my file and gave me some paper work to check over. Everything looked right so I gave it to her and went and had a seat.
The long wait had began… To my surprise I only had to wait about 30 minutes which is unusual. It’s usually a much longer wait. (which is probably one of the reasons why I have waited so long to come back)
I was taken to the back and suddenly someone put a hood over my head and tied me up… No that actually didn’t happen. Ok where was I? Oh yeah, I was taken to the back and a young man checked the pressure in my eyes and took pictures of my eyes… at least that’s what I think that machine does… I asked him about the current specials and he explained how everything worked. He was friendly and efficient. After he was done he took me to an empty room where I would wait for the doctor.
I only waited for about 3 or 4 minutes. The doctor was friendly and took no time in getting started. Before I knew what was happening I was out the door sitting in the contact lenses area. (It all happened so fast so the details are fuzzy)
A very nice young lady took care of giving me my contacts and took me to the front to pay. (She wouldn’t let me have the contacts for free… ugh…)
The lady at checkout was very friendly and took time to make conversation with me. She also did not let me have the contacts for free which was disappointing considering how nice I was being. I went ahead and paid and left. No more glasses. It was a good day.

Zoellner is a great place to go to find glasses and contacts. However, I would steer clear of the actual eye exams!
I do not trust the eye exams at Dr. Zoellner. My last eye exam here caused me to go to the doctor for unexplained headaches; turns out it was my prescription. Therefore, I go to an actual eye doctor for my exams. You do not even see a doctor at Zoellner, just the nurse. Just make sure to get your prescription and Zoellner can hook you up with your glasses and contacts.
That being said, I am OBSESSED with the selection of glasses here. I do not think you will find more anywhere else in Tulsa. They have top brands and more inexpensive options as well. They are always able to work with insurance and the staff is helpful in finding the perfect fit for you. Also, if they do not have any glasses you like, they will order you a pair; and if you don’t like those, no charge and you can keep looking for the ones you want.
I will say, they are ALWAYS busy on the weekends. I suggest going during the week or after work. They are open until 7pm, which is very helpful. My glasses are usually ready within 7 days and if they don’t fit, you can always go back for adjustments.

all i wanted was to replace my lenses and keep current frames, seems simple! i waited 2 ½ hours for an eye exam, ordered the lenses, now wait for new ones to arrive. i started calling store at 7 days, my glasses finally arrived in 10. i promptly picked up the new ones which were way too big. this is the we are not responsible for the size, adjusting and making sure you’re happy service i rec’d. they attempted to adjust with little improvement. i left and tried to wear the glasses but, really… too big. i returned for a second adjustment which was not recommended but i need the glasses. second attempt again with slight improvement. yesterday i attempted to wear the glasses during church and they fell apart in my hands. i’ve called to see how dr. z is going to help me, again being told we «can attempt to fix.» please come by and sign in, and wait, wait, wait your turn.
my plan is to obtain my eye prescription and return to my regular eye doctor and start over :(
i consider this an epic fail!!!

I think everyone else’s reviews have pretty much summed this place up.
— Insanely crowded on the weekend. I had to wait over an hour just to pick up a pair of glasses.
— Finding someone to help is next to impossible. When you finally DO get help though, I’ve always found the associate to be decently nice.
— Don’t order your glasses here if you need them in a crunch. They’ll either (a) lose the glasses or (b) get them in and not call you for weeks.
The only good thing about this place is their large selection of frames. Tory Burch, Burberry, Juicy Couture, Kate Spade — you name it.

I came to pick up my glasses (which got mistakenly sent to this location rather than the Harvard one) on a Saturday, and
1. No one ever called to tell me my glasses were there in the first place. I had to call and track them down myself. Glasses=my vision, people. How am I supposed to drive if you have my corrective lenses?
2. It was super crowded. There were people everywhere, but no open staff workers to answer questions. There are very few (read: none) signs to direct you where you need to go.
Tip: Tell whoever’s at the front desk what your business is (pick-​up, order, etc.) so they can put your name on a list. Otherwise, you’ll just endlessly wander around the racks of Ray Bans, waiting.
3. It took an hour to pick up a pair of glasses. I literally sat around waiting to pick up the glasses longer than the actual pick-​up and adjustment.

This place is the fast food restaurant equivalent to eye care. Their goal is to get you in and out as quickly as possible. I went on a Saturday. It was very crowded in there. They definitely need more room. They don’t have the best of selections, but the prices are okay. The doctor didn’t ask me if I had any questions or even give me enough time to interject with a question. It was the fastest eye exam I have ever had. My glasses were done in about an hour, but I noticed something. I am fairly certain that they gave me back the frames that I picked from the display instead of a brand new pair. They had lots of gooey sticker residue on them. This didn’t bother me that much, but I can see it bothering other people to get back frames that a hundred people have tried on. I don’t think I’ll be going back.

They charged me over $ 400 for one pair of glasses. They then took THREE WEEKS to make them. I kept calling and they kept saying «We’ll call you when they are ready.» When I finally went in at the three week mark and demanded to see the manager, they said «Here they are. Gee, they’ve been here at least a week.» When I finally got them, they screwed up the prescription and had to re-​order the lenses (another week), then said they were ready when they weren’t. I can’t imagine how this man stays in business, but he won’t ever get any more of mine.

I have been going to Dr. Z for a few years. The only reason I’ve continued to go there is because of the prices. The front desk staff is always short and rude on the phone & in person. I’ve waited to have someone fit me for contacts, while the girl that was supposed to do it… was talking about her social life around the corner. When I got up (22min later) and asked for help, she told me she’d be right with me and continued her story to the other staff. It’s ridiculous how little staff cares. I’m a manager in customer service and how I wish I could train these ladies on how to treat people. A friendly word and smile goes a LONG way. With that being said, the doctors are very kind and even the staff that helps with glasses are nice. Why can’t all the staff be on the same customer service page?

Walked into Dr. Zoellner’s office with an electronically scanned image of our ophthalmologist’s prescription for contact lenses for my daughter. They kicked me out because the prescription was not on ‘paper that we can hold in our hand’. I told them then let’s just print the image out on their printer, and then they can hold it in their hand. Then the receptionist said she needed the original prescription, and not a copy. Since when was an original required? Anyone can alter anything using a computer and reprint it, and they’ll never know if it’s an original or copy.
The IRS accepts any electronic version of almost any document as evidence for income or receipts, most businesses (including restaurants and retail stores) accept electronic coupons. Most lawyers recognize electronic documents as legal binding documents. I told them their business was very old fashioned, and instead of offering to get a manager to discuss this, she indicated that they simply couldn’t help me.
I drove a long way to get to Dr Zoellner’s office, and I didn’t have my original with me, but my wife had emailed me a scanned hi-​resolution image of the prescription while I was on my way so I wouldn’t waste the trip. But Zoellner’s power-​hungry employee decided that their customer’s needs are trivial compared to their own need to control how they do business.
Not a customer oriented business, even though most people would agree that optometrists are generally classified as being part of a ‘service’ based industry. This one has no interest in the word ‘service’ or pleasing their customers.
FInd a different Doctor that cares about their patients. Avoid Zoellner.

Really nice and helpful service. Can be a bit of a wait because of the location, but if you are running errands it is a good place to drop of your glasses and go to the nearby mall to shop while you wait. Awesome prices on nice frames too.

Wow, I get to be the first to review your business! Not good, considering I just noticed your political banner on the side of your Harvard office’s external wall. I’m actually a bit sick to my stomach, knowing what your candidate stands for. I’ll definitely be donating the amount of money I spent on lenses and frames to your candidate’s opponent. Jim Bridenstine. hmmph.
On the business side, let me say, my eye exam went well, and your people are friendly, even helpful.
You see, I stepped into your office at the urging of my mother after I lost my beloved SALT 60s vintage style glasses during a hospital visit to my Father, who is recovering from Cancer. I needed my eyes examined and needed a few spares, so that I could drive back to Austin. I’ve even been glowing at how inexpensive and good your services have been.
It wasn’t until I returned today, and glanced up, that I made a decision to longer patronize a business that wears its political affiliation on its sleeve. I had found my SALTs and wanted to update my lenses with my new prescription, but after reading more about your candidate, I’ll just wait to get back to Austin, where I’m more likely to find a business not supporting men who feel the need to be on the wrong side of history regarding the sanctity of marriage.
By the way, supporting a Party who spent trillions of money on an unjust war isn’t fiscal responsibility. Butting into people’s personal liberties and pursuit of happiness, also isn’t a very Limited Government pursuit either. One of these days, the republican party might make sense, but right now, it’s absolute blather.
Good luck, Dr. Zoellner and Associates.