Bob Moore Chrysler Dodge Jeep Ram of Tulsa

I was contacted by the new service manager Ken Wilkens regarding my 12÷9÷2015 service issue and the issue was resolved in a very professional manner. Mr. Wilkens reimbursed the 75.00 which was in question when I visited the dealership on ¹²⁄₉. Mr. Wilkens continued to follow up with me until this issue was resolved and did everything that he stated he would do. This has definitely affected my evaluation of Bob Moore Chrysler

I had an absolutely terrible experience at Bob Moore Chrysler Dodge Jeep Ram of Tulsa. After having my vehicle for two weeks Bob Moore could NOT fix my Jeep Grand Cherokee, like most of their Google reviews state (If you are considering taking your vehicle here to be serviced/​repaired you need to read the Google Reviews). I had to get Chrysler involved and at the end of the second week the Service Manager, who never bothered to call or talk to me, told Chrysler that there is nothing wrong with my Jeep and the vibration is normal, which shakes the whole car and is audible over the speakers. Bob Moore dealership actually tried telling me it drives like any of their brand new Jeeps! So they had my vehicle for two weeks trying to fix an absolutely terrible vibration then they claim all Jeeps have it and that it is how it normally operates?! Does that make any sense to anyone? I also asked them to figure out what was rattling in the front end when I hit bumps in the road, they couldn’t figure this problem out either (turned out to be a missing bolt in the skid plate, took me less than 5 minutes to diagnose and fix after I got it on a jack).
They also did an alignment (for $ 120) and when I got it back it was pulling to the right worse than when I gave it to them, my steering wheel was at a 45 degree angle at highway speeds trying to stay on the road, and this is AFTER Bob Moore did the alignment. I had to take it back and leave it with them a second time so they could fix the alignment AGAIN. Bob Moore, how did you allow my vehicle to be returned to me in that poor of condition after I paid you $ 120 of my hard earned money to align it? Little extra note to my Service Consultant, I’m not your «buddy»…buddy. Learn to speak to customers with respect, it’s «sir» not ever «buddy».

We dropped by the dealership this past Friday to look at their inventory of Trailhawks. It was a cold and rainy day, so I figured it would be pretty slow. We parked, and within a couple of minutes out came one of their sales reps. Chris was outgoing, enthusiastic, and extremely helpful, even though the weather was pretty dismal. He hustled around and got several vehicles out for us to look at, as well as going out with us for a test drive. While we didn’t end up buying that day, we got a call back on Saturday from Chris. At the time we were close to making a deal at another dealership, but Chris offered to get us the same deal on the vehicle we were wanting, but in our preferred color. Sure enough, in 5 minutes he called back with everything set up. We headed that way and bought the car. Can’t say enough good things about this dealership and the way my wife and I were treated. Best car buying experience I’ve ever had, and would definitely recommend!

I’ve been trying to buy a Dodge from this lot for two weeks in a row, and neither time could they get me the car that I wanted for my price, so I bought it elsewhere. When the General Sales Manager found out, he sent me a nasty text message (which I have on my phone and will keep it as proof for non-​believers) chastising me as if my purchase elsewhere was a personal attack against him. It was completely unprofessional and quite rude. And the kicker is… he told me to shop around to prove to myself that his deal was the best deal around!!!

The cars on this lot are horrendous! It’s like they were traded-​in in poor condition and they just put them right out on the lot. Prices were not impressive, the cars were filthy (inside and out) and damaged. Seriously, there were holes in the bodywork where it was apparent someone had backed into a fire hydrant or something. It is unbelievable how little they have done to make these cars look presentable.
We (2 of us) wanted to test drive a 2-​seater sports car. After 15 minutes, the salesperson (who didn’t tell us his name) returned to us and said we couldn’t drive it because there weren’t enough seats for all of us to ride in it. It’s my understanding that it is customary for the dealership to make a copy of your driver’s license and insurance before allowing you to test drive a vehicle without a salesperson inside, but I’ve never been denied the chance to drive it at all.
In summary, the cars on this lot look worse than ones I’d expect to see in a Craigslist ad and the customer service is just embarrassing.
Luckily, there are plenty of other dealerships within half a mile of this one, so once you decide this one isn’t for you, you have other options right next door.