Bank of Oklahoma

Holds your deposits, charges random fees, not a fan.

Awful, awful, awful. Do NOT bank here.
I switched to Bank of Oklahoma after Bank of America started charging me a monthly service fee that I couldn’t afford. Before closing my BoA account, I wanted to know if anything could be done about the service charges I had incurred. After explaining the issue to a BoA manager and letting her know I could not afford the charges, she kindly refunded my money and advised me to seek out another bank that would better suit my needs. I may not like BoA on the whole, but I can at least appreciate the excellent customer service I received in this instance and others. No harm, no foul.
Enter Bank of Oklahoma. My boyfriend had a BOK account at the time and suggested I get a free checking account with them. I went and spoke with a manager at the 61^st and Yale branch in Tulsa and inquired about an account. I was assured, repeatedly, that the account would be free and no hidden fees or sudden charges would ever appear on my account. I thanked the woman for her help and opened my new (supposedly free) account. Everything was fine until a few months ago when lo and behold… a monthly service fee. $ 7.95 per month unless I maintain at least $ 1400 per month in the account (which I can’t) or have a direct deposit of $ 300 a month (also can’t) or hold a savings account with them (again, can’t). As a woefully unemployed individual whose net income for 2013 so far is $ 0.00, this is unacceptable. Naturally, I’d like my money back. Does Bank of Oklahoma step up and refund the charges? NOPE! I’ve called twice now and spoken with two different individuals who were not only less than friendly, but who completely failed to sympathize and instead pointed the finger at me as if I’m the one to blame for this. Never mind the fact that this is the reason I left BoA and opened an account with BOK in the first place, never mind the fact that I was repeatedly assured the account was free and would always BE free by a BOK representative; nope, it’s definitely MY fault for not being able to drop everything and switch to a new bank account amidst four months spent volunteering abroad and a cross-​country move to California upon my return to the States.
What BOK doesn’t seem to understand is that people should always come before profits. Apparently the roughly $ 50 they’ve fleeced from me in service charges is FAR more important to them than the quality of service they provide and their reputation as a company. Ok, then. They can keep my money. But in exchange, I’m going to get my $ 50 worth by letting everyone I can know how cheap and unfair they are to their customers. I hope that $ 50 is worth more to them than the dozens of accounts they’ll lose or fail to get when I’m finished telling everyone I can not to bank there. I hope that I can teach them a valuable lesson in customer service and prevent others from being taken advantage of. So please, don’t bank at BOK. It’s not worth it for you, and they don’t deserve your money. I learned this lesson too late, but perhaps I can spare others the trouble.