Abby’s Cash for Gold

Absolutely THE best Jeweler in Tulsa!!! Fast, beautiful dynamic service with by Abby herself. We bought my wedding band and had some jewelry sized. Done in less than 24 hours and shined and buffed too! We will be back and highly recommend Abby’s for jewelry selection and sizing!!!

If customer service is important to you this place is to be avoided at all costs. I went to Abby’s and was «greeted» by Abby’s daughter, Eman. After removing her ear buds she was pretty nice and the gold I was selling was dealt with in a quick manor. I really couldnt say if the prcie was good because I’m not a jeweler but it was acceptable enough.
That same day I was given a silver chain as a gift but it didn’t have the markings you’d expect to verify its authenticity. I asked if there was a way they could check and she said she had a chemical that would cause a reaction that would let us know either way. She said it could possibly stain the necklace but that she would be able to clean it. Again, I am not a jeweler so in my mind I am thinking she means it could become tarnished as silver often does. I agreed to the test and, of course, the necklace was indeed «stained.» Frankly the real word they should use when warning customers is «ruined» or «permanently damaged.» She also could have warned me that if the necklace was damaged they would have to send it out for 48 hours to be repaired. Had I known any of this I would have declined the test. When the young lady was telling about the 48 hour turn around time to get my necklace back she had this huge grin on her face apparently directed at the young man leaning on the case there to flirt with her. I assume it was a boyfriend or something but I didn’t ask. It’s really unprofessional to have a big goofy grin on your face right after you’ve damaged someone’s property.
I told her I would go around the mall to see if anyone else could clean it. She offered to pay for any costs I may be charged at another store for this cleaning. Two things to note here: 1. She let me go try to get it cleaned meaning she believed it could still be cleaned. 2. She offered to pay for the cleaning which is the classic definition of accepting liability for a misdeed.
I took the necklace over to Kay’s to see if they could fix it and they confirmed it was damaged and could not be cleaned.
At this point my frustration had grown and I returned to Abby’s to have them send it out for repair. At this point I expressed to Eman that I thought she conducted herself very unprofessionally and she could not believe someone would tell her such a thing. I was surprised at her insistence that she «informed» me that the damage was going to happen. This devolved into a semantic debate over the meaning of the word «stain» and I asked to have it ready the following day as I am only in town for the weekend for a wedding and I really didn’t have time to pick it up. To her credit I did get a call that it was ready the following day but I simply did not have time to go to the mall.
Then this morning when I went to pick up the necklace and Abby herself was there and attempted to lecture me for telling her daughter she was bad at her job. I explained my situation to her, namely that I’m not a jeweler and to me «stain» is something that can be cleaned. I suggested they tell future customers that the chemical they used for the test would damage the item; not simply stain the or tarnish the item. Another semantic battle ensued with Abby saying (paraphrased): «Well we can’t tell people the chemical will damage the item because that would mean it could not be repaired.» I explained to Abby that the word repair implies something was damaged and needs to be fixed. Again she refused to accept this and I ended the conversation and left but not before informing her I would be leaving this review.
The silver lining (pardon the pun) is that my necklace was returned in its original state.