XXI

I’ll give this place one star for each cashier they have in the store. For being such a big place and actually having eight registers, it doesn’t make much sense to have a single cashier with 20+ people in line.

This store is huge. Not only do they have a shoe room and accessory room, they also carry mens and plus clothing! Almost all employees are friendly and will try their best to help you out. I don’t blame them, their store has probably about 500,000 articles of clothing on the floor alone.
Forever 21 targets all income levels and young women ages 13 – 25, so expect all sorts of crazy in this store. And by crazy, I mean that the store gets extremely messy.
Cashiers are always friendly even though they receive a bunch of crap because of the return policy (I’m guessing lol). Sales associates are somewhat friendly as well, but I don’t expect much because they’re usually running around frantically trying to clean up their sections.
This company does not allow cash back or refunds, so make sure if you buy something that you truly love it or you don’t mind exchanging it for something else in the store.
The store has a lot to choose from, so don’t expect to be in and out under 15 minutes. You’ll have to dig to find stuff!

If I could give this place negative stars I would – and I don’t give negative reviews often. I’ve been into this particular store several times and have been consistently disappointed. I keep stopping in because Forever 21 has some cute, affordable stuff online and I hope to see similar clothes in store. However, even after multiple disappointing stops into this store, today’s visit took the cake. I have never experienced such terrible customer service in my life. When we walked in, there was a huge display of jeans on sale for $ 7.90. In desperate need of some new jeans, I perused the piles to find one in my size. After a little searching, I found a folded pair in the middle of a stack of identical jeans on the $ 7.90 table. I repeat: these jeans were identical to all the others on the table. I tried them on and decided to buy them. When we got up to the cash register, the jeans rang up $ 12-​something. I told the cashier they were on the $ 7.90 sale table, and she informed me this particular pair was somehow different. I said no, they were identical in every way (color, texture, thickness, etc.) to the other jeans on the table, and were in fact folded along with all the other jeans in the stack (not just thrown on top, clearly out of place). She asked the «manager» (who we later learned was named Lio, an assistant manager) next to her what the difference was between these jeans and the others on the table, and she couldn’t answer. She just kept repeating «they’re different because the price is different.» Informative. I told her I wanted her to find me a pair of these «different» $ 7.90 jeans in my size. She was unsuccessful and instead brought me a size smaller (because when I went to purchase the jeans in my size, I actually meant to purchase them in a size that wouldn’t fit me… again, very helpful). I continued to tell her everything with my pair matched the others, and the numbers on the tags were even identical. She just kept telling me it didn’t matter, these jeans were somehow magically different. Her attitude the whole time was terrible; she couldn’t care less that we were expected to pay $ 5 more for a pair of jeans that were identical to the cheaper ones, just because they were ringing up differently. Extremely rude. How that could possibly pass as customer service I’ll never know. Any other reputable store would have honored the sale. This place definitely needs a change in management.
As for the store itself, it’s pretty horrendous. Clothes are on the floor everywhere. Almost every item you pull off the rack is either an extra small or small. The selection, for all practical purposes, is non-​existent: while the patterns of the tops or dresses might differ, there are really only a couple cuts to choose from. There is no rhyme or reason as to how the store is laid out; it’s really a confusing place to shop.
Save yourself the pain of horrible customer service, a disorganized store, and lack of any meaningful selection. Go across the way to H&M where the selection and service are far superior.

You don’t come here for quality at all. We all know it will fall apart. You come here because it is reasonable.
Customer service sucks. Girl who rang me up was rude. She was very monotone in explaining the return policy which I know about and barely spoke. Almost like I was bothering her making a purchase. Her manager was standing right there too. Oh well, I shouldn’t expect much from 20 somethings in today’s age.

OK so it’s not MY style, but gosh, where else can my tween daughter get 4 pairs of jeans that she loves for less than $ 10 each AND some cute and affordable tops for back-to-school…nowhere else, me thinks… for that, you get 4 stars, Forever XXI!

Customer service isn’t all there but that’s what you get in a box store. The plus size collection (faith) is cute and affordable. I can always find at least 4 things I «need» when shopping here it beats Torrid and lane bryants prices and you get the same service.

I shop here because it’s a great place to grab a top before a night out. The clothes are thin and cheap so it’s best not to buy anything you plan on wearing more than a few times.
I love the jewelry because it’s inexpensive and really cute.
I’m only giving two stars because the customer service is absolutely horrid. I can never get over how rude and trashy the staff is. If I were someone from their corporate office I would be utterly disgusted by these people.
This fact has definitely caused me to shop at this location less.

Okay, I still love Forever 21 for what it is: cheap, trendy clothes that the girl without the disposable income can buy and still be fashionable. There are also those rare gems that I still find at F21 that take a lot of looking, but are worth the looking and I go home very satisfied with my purchase. But lately, I’ve been walking out with no clothes! I’ve really been into their accessories lately though, gotten a few new super awesome bracelets, but I’d rather find a killer dress that’s unique because it’s probably the only one of them in the store.
I’ll still go back to this one and keep looking, but I’ve been disappointed lately. I’ve been to the Tacoma F21 location and I HATED that place. It’s just too big, it’s overwhelming. And if people think the Southcenter location is disorganized, just go to the one in Tacoma and you won’t know where to start. I think the Southcenter is disorganized, yes, but that’s because there’s SO much stuff packed in there. I think they do a good job of sectioning the store (the bottom entrance is the new stuff, organized mostly by color, to the right of the accessories is the plus21, upstairs is the men’s, the heritage 21, the sale, and the ‘boho’ kind of stuff etc).
I guess I have a love/​hate relationship with F21, but I still find myself always wanting to go back.

BE PREPARED.
–this place is huge
–the clothes have very minimal rhyme or reason on organization
–you need to have an open mind
FOREVER21 is one of those places you go in the mall to browse through for hours on end if you’re not sure of what you’re looking for. There are two floors, which equals a CRAP LOAD amount of clothes. If you’re LOOKING for something SPECIFIC, this is NOT the place to go. There’s just so much of everything. Instead, walk in for no reason, and see what you can find. That’s honestly the best solution I can give you.
I repeatedly go back here when I’m not sure what I’m looking for in an outfit and tend to STUMBLE upon something in the end that makes me happy. STUMBLING upon things on accident is the usual technique in finding clothes here. But they have a good variety of things that constantly change. So that’s always a plus.

This place is a mess, i mean there is no rhyme or reason to the layout of this store. So if you’re looking for something, expect to be looking for a long time, and the sales associates are no help. They have no clue where anything is either. Speaking of them, its basically a bunch of teens who need a paycheck and they don’t give a damn. I was shopping and two associates were gossiping loudly, and never greeted me or even acknowledged me. One even bumped me and didn’t say excuse me. Finally the manager yelled across the store for them to stop and go to different areas. Not a very good approach by the manager either but she couldn’t have been older than 22 herself.
Its a place for trendy items at dirt cheap prices. The materials are thin and products are flimsy. I go for all the cheap accessories and jewelry because I don’t spend money on earrings i often lose. The return policy is what it is, no returns only exchanges and store credit and jewelry and sale items are final price. It’s okay of a place but if you want good quality and cheap prices, go to H&M.

I suggest you shop on
, then actually shopping at a Forever XX1 Store.
Ehh. This place is a-​okay. Like everyone said, trendy + cheap. But the quality of clothing is seriously horrible and probably wouldn’t last after 5 washes or so. Since the clothes are so trendy, I guess wearing the outfits five times is enough to move on to another outfit. But I cannot shop at this store, I can only browse and look around, then leave. This is store is overwhelming because there isn’t any organization to the store whatsoever. You’ll see leggings, jeans, tops scattered throughout the whole store. I think this place would be shopping-​friendly if they actually categorize and organized the clothes by area. Like I said, it’s better to shop online.
Also, I’m not a very trendy person. I guess I would be if I was in high school or something. But since I work at an office, I can’t wear «trendy» clothes. Even so, I’d rather buy clothes that will last longer than one season or so. It’s hard for me to find a top I would like because forever 21 always will screw up a nice top by adding some kind of weird design or odd accessory to it.
Also, due to numerous crowds of people shopping here, clothes are usually on the floor. So odds are, the shirt you’re buying has been on the floor and may even been stepped on.
But if you’re looking for something last minute, quick and fast… this is the store to buy it!
I can’t stand the faux leather at the store, especially the shoes. The fake leather smell is horrid and it never goes away.

If I’m ever annoying you or you’re trying to figure out a way to get rid of me for a good hour or so just drop me off here.
It’s HUGE. I end up spending most of my time at Southcenter in Forever21 which can be a problem when I only have so much time to shop. While we allllllll know that nothing you purchase at Forever21 is going to come even close quality-​wise to anything more expensive or designer, you really can’t beat it for getting a last minute dress for a night out or a cute top for a date.
Surprisingly enough, most of my jeans come from here. And I’ve spent 5x as much on other pairs that I don’t wear nearly as often. I’m also constantly losing my jewelry so you can bet I purchase most of my accessories here. It also has a section for men, which I think might be the only location to offer it in the Seattle area.
So, let’s review. Forever21 = inexpensive clothing with the lifespan of three to four months. If you find a top/​skirt/​pant you love, buy 2 because one will break/​rip and you’ll want another one. With my constantly evolving style, this works perfectly for me.

Not my favorite place to shop.
I know this place a cheap, low quality, wishy washy chain store among the US. A lot of friends love it for the cheap prices, but I’d rather spend MORE money on BETTER quality clothing that will last longer. Duh!
The thing I really don’t like about this place is the atmosphere and organization, which is important in a store. It’s messy, all over the map, and the clothing isn’t categorized in any fashion whatsoever. What is up with that.
I did purchase a nice black vest that I really like from here tough. It’s pretty good quality, wow a definite first, and comfortable. Because it is black, it matches absolutely anything in my own closet.
I have purchased a skirt and t-​shirt here before, but they were no good.
Sigh, I will stick to other stores.

Every few months, I come in here and browse through the men’s selection, and I always find something that’s okay for a stylish guy in his 30’s.
If I was in high school, this would probably be my spot. Along with H&M.
I’m really picky about my clothes, and just because it’s cheap, on sale, or in my favorite color, it needs to not look like so. Just because a shirt is $ 16.99 and fits, doesn’t mean I’ll buy it.
It takes awhile, but I can always find a shirt, hat, sweater, or jacket that I can make into my own without looking like I’m tryen to be 16.
For entertainment, look at the teenager’s dressed around this store, and the mall.
Ps. The mirrors in the dressing rooms are rigged. As in, they make you look skinner. Bleh. Their return policy is: exchange only, within 14 days.

I’ve gone to a lot of forever 21, but this one… eh…
REALLY MESSY.
i had a guy at the register check me out and i decided not to get a bag and he totally rolled his eyes on me, but i ignored him, because i knew i would totally put him on the spot in front of his manager and didnt want to jeopardize the job he seemed to love so much with his little attitude.
i used to like forever 21 a lot better but their clothes is getting boring to me. starting to price it higher slowly.
i do like the jewelry in this store. they have a lot of selection.
but you will never be able to find any shoes in your size because it is literally spread across the shoe area like somebody came by to pull it all off the shelf.
this store is a complete mess. the workers seem to hate their life.
i dont ever see anything i like anymore. i seem to like the one in Houston a lot more, maybe because in Houston the store was kept clean and ORGANIZED and the workers were happy. =)
i like to see SMILES NOT FROWNS PEOPLE!
maybe they need better management or they need to hire better people. or just completely change the entire staff.

Lets start with 5 stars.
Minus one for being messy and also not organizing things. I see leggings in one section then pants upstairs, and jewelry and such. Some with multiple clothing on one rack and some on another. Shirts on a table with jewelry It was like you couldn’t find anything. There were pieces of furniture in the middle for no reason.
Minus one for the staff. I couldn’t find anyone and the staff also didn’t help at all.
Minus one for not carrying most accessories featured on the website.
I like northgates a lot better. As far as I know, I don’t think that I’m coming back here.

Pros:
Cheap and trendy (young adult style) outfits for one time wear. Be prepared to dispose of the item after a couple of washes.
Cons:
This store is so disorganized and overwhelming. No returns. Store credit only.
Suggestion: go to the Northgate mall store. It’s smaller, but it’s more organized and pretty much the same selection– if not better.

The GF is a fan of Forever 21. We found this store during our Seattle visit. My GOD this is a HUGE forever 21. It’s probably as big as our 3-​storied one in San Francisco, but the difference is that this Tukwila store is VERY clean and VERY organized. My GF went nuts here and about 45 minutes later I walked out of the store with a Kudo bean coffee in one hand and 2 large bags full of clothes/​accessories in the other.
Oh it was really affordable as well. But if you’re reading Forever 21 reviews, you probably already know they’re not an expensive place to shop.

I got dragged in here on Saturday by my girlfriend. Holy crap this store is HUGE. Unlike at H&M she actually found some things she liked, and the fitting rooms and cashiers didn’t have lines 20 people long. and what’s this… men’s clothing?!? Nothing really caught my interest and the selection was extremely small, but it was a reasonable attempt. I wish they had chairs in the fitting room though.
~G

Oh… how I miss my LA Forever 21’s. When we first moved up here, I couldn’t believe that there was no Forever 21’s in Seattle. I mean… WTF?! I was so shocked. It seems like every other city has multiple and Seattle has none? What is that about? Then I found out about the Forever 21 at Southcenter (which is not even in Seattle) and made the trek over there to replenish my wardrobe.
What a disappointment. It was sooo small! And the selection was so meager. It really made me miss my Pasadena Forever 21.
I guess I’m just going to have to save my shopping sprees for my trips back to LA.
What a bummer.