No star service. I ordered a banana/strawberry smoothie and received a strawberry smoothie. When I took it back and asked again for what I wanted, the manager walked away and went to the back room. I was running late for an appointment at this point, so I asked for a refund instead. The manager said what I ordered was not really on the menu, yet all the other Starbucks have the drink I ordered. The manager didn’t even try to make it up to me or offer a free drink because of my bad experience. Very poor and incompetent service. The manager at this Starbucks does a disservice to the customer service industry.
Brooke M.
Classificação do local: 1 Seattle, WA
They got me sick! I would give them zero stars if I could. I got a grande iced coffee, with classic sweetener and half & half. About an hour ½ after drinking the coffee, I got violently ill while driving. I pulled over, and threw up four times. The only thing I had in my stomach was the coffee drink! This Starbucks location is not clean, and their dairy is not fresh. Don’t go here. You have been warned. This all happened on 5÷13÷15.
Tiffany S.
Classificação do local: 3 Seattle, WA
Always busy, all the time. Even when I worked here and they hadn’t renovated yet, they were constantly busy. The staff is alright nothing to boast about.
Stephen L.
Classificação do local: 1 Renton, WA
Ordered my usual: venti black tea with 2 equal. The cashier didn’t know what Equal is. I told him: «sweetener, little blue packs, nutrasweet?» He finally asked another barista who pointed out the box of little blue packets on the counter, two feet away from the cash register. When I finally got my drink it was herbal tea, not black, and I didn’t have time to go back. Blacklisted!
Basil S.
Classificação do local: 3 Palo Alto, CA
As far as Starbucks goes, this is your average fair. Nothing too interesting about this one. It’s in the mall, so there is no seating in the store. All the seating is just outside of the store, but it’s not necessarily designated for Starbucks customers. Other differences between this Starbucks and your typical neighborhood one are that it’s very crowded with the line wrapping over itself when it gets busy, less staff which equates to longer wait times when they’re swamped, and no restroom. Another negative about this location is that it’s in the older part of the mall with the skylights. This might seem like a nice thing, but that part of the mall is much warmer than the rest of the mall and in the summer that is not a good thing. On the positive side though, they still have free WiFi like other Starbucks locations so if you ever need a data connection while in the mall, there you go.
Kim D.
Classificação do local: 4 San Jose, CA
Whenever I go to Starbucks, I will remember a location when I have a good experience. Because there are so many of them and even now that a lot of them are down-sizing — it’s a sign that something is waning off. But when an employee steps behind their green apron and is able to serve customers without being pretentious, it’s a nice experience. And no less, she was able to stand by and think I was stupid in her head and not out loud while I decoded grande, venti and tall and figured out my two drink orders. She managed to chat me up, smile as I was still trying to get my head out the plane that I had just come off of. This location is a small one — but still served it’s purpose quite well.