Regency II Cleaners

This is the most affordable dry cleaning in Seattle. Seriously, no other location in Seattle offers better service for less money!!! I cant even imagine who would write a bad review of this business. It kind of sucks since 90% of its customers are corporate (hospitals, hotels, smaller clincis)! They are happy and satisfied, but arent the kind of customers that would write reviews.
Now, mind you, their primary business is hospitals and hotels; However, because we are great at finding the best and least expensive provider, my family has been going here for years. I dont even save most of our tickets, and still, Regency has never lost one of our items. Sure, items have gone temporarily missing for a week– only to return in great shape.
It is very sad that the only reviewers of this business are written by people who are upset enough to offer their complaints. Believe me, there are tens of thousands of satisfied customers throughout the service industries in Seattle who receive their clean, pressed garments from their employer, never knowing that the process had been out-​sourced.
Forget all the negative reviews. Seriously, this is the only dry cleaning FACTORY in all of Seattle with such reasonable prices and quality service. Customer service is consistently great too at the counter. Any negative Unilocal review, had to be sent in by a wanna-​be competitor or some crazy person! DO your own analysis– could you find higher quality and less expensive dry cleaning in greater Seattle??? There is no way! Just go there and try it… there is no way you can beat that service for that price… no way.

If I could leave a third of a star, I would. One star doesn’t even cut it in how awful this place is.
They lost one of two irreplaceable silk pillow cases I sent.
The staff thought, oh, because this item is silk and the owner is Pakistani and wears a lot of silk, it must therefore belong to her. Never mind my tags clearly stated the opposite. That was October 31. I did not get the solitary pillowcase until January. JANUARY.
The pillowcase went into her house while she was in Dubai and the staff somehow could not retrieve it despite leaving it at her abode. Then it went who knows where and she was in California and God knows what idiot did what with it at that time. They finally and grudgingly sent me a check for the second one but only after I called many times and had to nag them repeatedly.
Then I stupidly sent in my super expensive fur and goosedown parka to them and it came back filthy. FILTHY. I called and had words with the manager and sent it again.
Once again it looked awfully disgusting, tons filthier than when I sent it in. Again.
The third time it came back to me they placed the «warning, some stains could not be removed without damage to your item» tag on it.
ARE YOU KIDDING ME???
I basically had to call a 4^th time and scream at the new manager about how expensive the jacket was and that I am never sending another single item to them that belongs to me personally.
The owner really does not seem to care about her business. Do not use this service.

I will first state that I had a long relationship with R2 that worked well, but recently the owner has really soured the situation. I was a customer at their South Park location when it burned down — because of the nature of our relationship, I was very easy going regarding my claim, and even dismissed several shirts from the claim because they were older shirts and thought it was the right thing, at the time.
Recently, they lost a cashmere blanket that belonged to my wife — I gave them 4 months to locate it and nothing. When I approached the owner, she told me that nobody told her about it and that she would find it. Two months later, not only did they not find it, but she claimed that I coincidentally owed her about the same amount of money as the cost of the blanket and she was calling it a wash. At the same time, she was insisting I pay a $ 2 charge upfront for a pair of pants I was dropping off! they wouldn’t even take them without me paying.
Shallina, this is not how you operate a business or how you treat longstanding customers. Maybe this is the reason you are losing money.
Luz, thank you for all your years of help and exceptional attitude, you really were a pleasure to work with — you were always kind and went out of your way for me, I wish you the best.

One of their delivery drivers hit me in one of their vans as I was walking on the sidewalk. The driver paused for a minute because he knew he had struck me with his van and then sped off without getting out to see if I was all right or apologizing. I called the company to share what happened and they could not care less. They said they would have someone call me back, but they never did.
****Disclaimer: this is not a review of their cleaning abilities. I have never used their cleaning services, but the clothes I was wearing that day as I was forced into contact with their dirty van did need to be cleaned. Maybe that is a new business generation strategy for them? Run down pedestrians with dry clean only tags on their clothes and hope they drop off their clothes their establishment?