Old Navy

Was rebuffed by one of their retail associates when I asked if a coupon was valid for on sale items. «Read the back!» Was her answer quite rudely. She was right. In small lettering on the bottom it said it was not. Still, I left with a sour feeling from the experience. Won’t be going to this particular one again. The service was certainly not stellar.

There are two experiences you can have at this store — you go in, get what you’re looking for, and get out fast and quickly OR you go in, get what you’re looking for, and sign away the rest of your day. 90% of the time, you’ll lose an hour of your life standing in the line.
Do you want the first experience? Come in early in the day, with NO coupons or discounts, and buy less than 5 items.
Do you have coupons? Cash? Need to buy a bunch of gifts, or are really into cheap fleece so you grabbed some for the whole family? Well, you’re like everyone else in line, and you will never escape. You could literally order a pizza, wait for it to deliver, and have dinner in the time it takes to get through this line.
The main problem is the coupons, and the fact that they have 2 people handling the line. Last week, the line was packed, and after waiting 20 minutes, one of the girls decided that organizing the ELF makeup shelves (which are IN the line) was more important than helping the people in line. She proceeded to dawdle with those shelves for the next half hour — it’s painful to stand in line next to someone who could actually help you get out of it.
Old Navy offers a ton of deals, discounts, and coupon codes via their website, emails, fliers. But this store doesn’t accept most of them — it’s from the website? It doesn’t apply in-​store (even though it says both in-​store and online). It’s from an email? I don’t know, our system is down so we don’t accept it. You got the flier? Sorry, the scanner isn’t working and I don’t know how to do it manually. And then they look at you blankly like you’re the problem, and try to wait you out to see if you’ll leave without them actually having to do work and accept their own coupon.
But the #1 issue is RetailMeNot, and sites like those. They have Old Navy coupons that work at every other store on the planet, but not this Tukwila one. They refuse them, talk their way out of using them, the scan doesn’t work, they’ll say they have to see it in your email for them to accept it, or just flat out say (after 15 minutes) that they don’t take coupons from RetailMeNot because «anyone can put a coupon on there.»
I hate this store and it’s crappy customer service and wait times with a passion. But if you have to shop at Old Navy, sign up for their coupons via email (and hope and pray that they’ll accept them) OR just buy from the Old Navy website. If something you get online ends up being the wrong size, exchanges in store are probably the fastest thing they do.

Super sloooooooooow. Many in line, not enough checkers. Making too many offers of credit and coupons. Trying to gather too much info from customers slows the line way down. Everyone looking on their phones for coupons. Need more checkers or a different system. 45 minutes in line to buy a pair of jeans. This place sucks.

Went to Old Navy to do an exchange. The original purchase (shorts) were purchased in Puyallup but I made the exchange in Tukwila since I was in the area. They said I owed one penny for tax difference. Refused to make an even exchange. I didn’t have change so they asked me to use my card. A nice customer behind me paid the penny. Jake, the store manager, refused to override the penny and just walked away and left his cashier to deal with it. Apparently this is how he handles business. What a crappy manager. He’s lucky he has a job. I’m also complaining to his upper management.

Customer service here is okay, but it all depends on the staff on hand. The cashiers are friendly, but the fitting room staff are incompetent/​lazy. When I was there a couple of days ago, there was a girl that was talking away with her fellow co-​worker about her horrible night with her baby. She just went on about not wanting to work that day and so on very loud for the whole store to hear. I was probably in the fitting room for a good 10 – 15 minutes when I finished up and she was still gossiping away with her co-​worker. No wonder she hated being there… she could keep on talking under the piles of crap she needed to fold, put away, or sleep on.
I do find good bargains in the clearance sections, but again, you have to dig under the piles of clothing to find the deals. Just don’t bring your kiddos or your Grandma since these piles of clothing can fall on their head at any second.

Last night my sister and I stopped in here on a whim. We’re not from the area so we were unaware of the way that the associates here close the store. I gracefully made my way to the dressing room asking if I could try on my articles of clothing and that’s when the trouble began. I was told I had «30 seconds to try ‘em on and get out» So I used 5 of those 30 seconds to find a dressing room. Then I used another 10 to put down my things, lock the door, and try to use the remaining 15 seconds to try on all the clothes I carefully selected. Literally 20 seconds in, the lights went out. Was it a power outage? NO! It was the delightful sales associate who told me I had 30 seconds. She then proceeded to bang on the door and yell at me «we’re closed. You need to get out right now» oh me? Okay then. I made my way to the front of the store surrounded by other customers who looked completely shocked and dumbfounded at the customer service. The line was long. Kinda like getting into a Seahawks game. So I finally got up to the register and asked my cashier if they don’t typically announce to customers ahead of time before the store is closing. She looked at me with a blank stare and said «no. We don’t announce anything. We just walk around and tell people were closed» then Jacob, the cashier next to her gave me a snarky look and said «the hours are on the door» I politely told them both that I didn’t appreciate having the lights turned out on me and then having a strange angry woman bang on the door as I’m half naked yelling at me to get out. It’s simply bad customer service. Next time I’ll just leave in my Bra since they were acting like the building was burning to the ground. They both said nothing and proceeded to awkwardly do their jobs as the good Lord intended. So thank you for your horrible customer service, disgusting attitude, and unapologetic response. I hope corporate fixes your store. Love, Kayla.

Most Old Navy’s are the same: lots of cheap product, can’t move well through the store because they have so many shelves and displays, clothes all over the floor, dirty fitting rooms, no sales people on the floor, and long lines to check out.
10 registers for checking out, only 2 employees working. It was the same way when I stopped by the Factoria store as well, 10 registers, 2 employees working. Lines wrapped around the aisles to pay. Sad.
The only thing I ever buy here is flip flops — hooray for $ 1 flip flop day!
This store was so busy it was crazy. No employees on the floor to help my mom find another size in something she was looking for. The fitting room attendant wasn’t very friendly. The only other employee we encountered was the lady checking us out, and she was very nice, talkative, and quick!
Check online for extra coupons before you come in. Also keep an eye on their «clearance» prices, as I found a few shirts that were marked down by just $ 1.

Customer service is great! Everyone is always inviting aware of their surroundings no one hovers and they are not overly gimmicky. They always have items in stock. Wish they had more baby clothes though. Clearance section is the best around!!! love this location.

Old Navy has gone down in quality and up in price over the years.
The redid this location no that long ago and it is better than it used to be.
This location is surprisingly clean but then again, I went on a week day, during lunch. I can’t speak on it for the weekend.
I am a huge fan of their jean leggings and tank tops. The rest of the stuff here is hit or miss.
They only had one cashier yesterday and a growing line. He did call for another one to come up, but no one did. Annoying.
I don’t set out to come to this location but if I am around, it is a fine option.

I have a fair amount of luck finding a super deal on a winter coat at Old Navy, as well winter accessories and basics like leggings and t-​shirts. Their jean sizing has changed over the years, which means I can’t just go in and grab my size, I gotta try them on, so that’s a pain, but what can you do? Most places it seems to be that way now.
The few times I’ve been to this particular location it’s been clean and pretty neat. The cashier’s were a little slow however. And some of them didn’t have the best attitude for a retail environment. A little more focus on the customer experience would take this from a 2 to a 3, for sure.

Alright since I came in over the weekend for Early Black Friday shopping, I have to leave a cautionary note for all shoppers: be aware and check your receipts. The merchandising of this store is pretty good so you shouldn’t have problems finding what you need however, they have a bunch of new associates who just started and don’t know where everything is. I get it, they’re preparing for the onslaught of customers for Black Friday however, they should be a little more knowledgeable or immediately getting on that walkie for help. Asking for help is fine, but when another customer has to tell me where something is, I think we have a problem.
Also, the registers are going to be extremely slow since they’ve moved employees from the floor to the registers. Check that the math on your return is correct. Especially that they’re incorporating the discount you received to your exchange or return. $ 6 does not equal $ 4.25 for future reference.
Otherwise, I’m surprised with the quality of Old Navy products nowadays. They used to be on par with Forever 21 but now I am seeing better fabrics being used at really great price points.

I’m a big fan of Old Navy! I was born in 93 but they were established in 94 so I spent most of my life in ON clothes!
I agree with some reviews that not every item is amazing quality and I think sizes tend to run smaller unless it’s a looser shirt. The basic Camus and vintage t shirts are very comfortable and the heavy pj pants are s better value than the lighter than paper pants!
I highly recommend the yoga pants! They have many styles and they fit very nicely! And if you are short like me (I’m 5’4) the maxi dresses tend to be very long so invest in wedges to save the hems! This location is a bit more organized than most except clearance still looks like a war zone! :/

Why have I ever neglected to shop at old navy?! They actually have pretty cute stuff! Especially for this fall and winter season. I need to make a trip back as soon as possible to pick up more winter season essentials. If your looking for great deals and selection of warm knit scarves this is the place to go they even have coats and work attire which I didn’t even know they would have a wide selection of but they do.

They are supposed to have a maternity section, I looked and looked and couldn’t find it. FINALLY found an employee and it’s in the far left corner AND their selection is a complete joke. Basically if you get pregnant, plan to do all your shopping online– seriously.
AND if you are looking for shorts, get ready for some short shorts. Pregnant people shouldn’t be wearing shorty shorts — about 95% of the time. Gimme some bermuda shorts please! I like Old Navy, just not having to go to their stores.

Stopped in to get some t shirts. The store was packed and the line was unbelievably long. Fortunately they had 5 staff members checking out customers. This is the only old navy in the southcenter area.
The store was very tossed around. It may be due to the time of year which is right after New Years. However, it was near impossible to find anything with several items out of place. I like old navy but it would be great to have the store a little more organized. I will be going back because it is the only Old Navy in the area.

I’ve always loved Old Navy for clothes for my kids and pajamas for myself. Southcenter was never my favorite location, though, mainly because their selection never seemed to be as good as the downtown Seattle or Factoria locations. But I’ve changed my mind. They are much better now. I even managed to score some amazing deals on the Saturday after Black Friday, when the whole store was 40% off. I couldn’t believe they still had such a great selection available. I will definitely frequent this location more often.

The staff was super friendly. One went out of her way to get my daughter a balloon. I like that they have carts so moms can shop and try on clothes without child running around!
Super clean and organized!
Love the clearance section!

Old Navy Super Cash is a great marketing tool. Makes you go back for more! But if you don’t want to go back… give your Super Cash to the person behind you. They will be pleasantly surprised. And you will feel like you did a good deed for the day. Shocks the cashier, they don’t like that fact that I am not coming back anytime soon.
Love the flip flops though!

This store is good, helpful staff and cute clothes with some good deals every now and then.
Clothing ranging from infants to adults and dressy to pajamas. Lots of variety.
But overall we are regulars, their prices are starting to get kind of pricey so I dont shop here as much anymore, but when I see a good deal posted on the window I jump right in!

I find that this store is just fine.
They have friendly employees who were SCOURING the store, ‘Spring Cleaning’ they said… wow, impressive. And the sales are cheap and plentiful.
That said, there’s nothing 5 star about it, but if you need cheap clothes that have a reasonably consistant fit, this may be the place for you.