Mattress Depot USA

My boyss Robert &‘d David Hook’d Me &‘d Moms Up. Queen &‘d Full save’d us $$. Go See Em ASAP. Great Customer Service. Funny Perfect.
1061 Andover Park E
Tuwilka WA 98 188

I needed an inexpensive queen sized mattress for my guest bedroom. I figured if we were to have guests, we didn’t want them to stay long so I was not going to splurge. :)
Upon walking in, Robert the sales associate greeted me with enthusiasm. I told him what I was looking for and he gave me a few options within the price range I was shopping for. He explained the pros and cons about each mattress and I didn’t feel «pushed» into buying, but I still couldn’t decide on what I wanted (women are indecisive). Robert’s patience was unbelievable! I left and went to 3 other mattress stores (waste of time) and in terms of value and quality this is the place! I always look up reviews on products and finally decided to go with the Restonic. Overall, I recommend this place for all buyers! Thanks Robert!

We received great customer service from David when we bought our mattress and adjustable base about a month ago. He was very knowledgable about the mattresses and helped us find a model that fit our needs and budget. I will highly recommend stopping in if you’re looking for a mattress, frame or box spring.

I came in here yesterday looking for a twin mattress. Mattress shopping is new for me, I feel like the salesmen are like car sales. They always up sell. So I was prepared to say: one twin mattress please.
I walked in and noticed one sales person at the counter with two customers.
Hmm… Maybe a ‘hello, I will be with you in a few…‘
Nope.
I walked around and found the mattress I was looking to price out. I spied another sales person, might have been a warehouse guy but they passed by me with not a word. I sat on a few mattresses and figured out what I needed. I walked back to the front of the store and the first sales person was still with the two ladies at the counter. It sounded like flirting and/​or normal conversation… Nothing business related… Still didn’t acknowledge me.
OK, now I am walking out.

Great Place to buy a bed when you’re on a budget! The prices are reasonable. I was offered next day delivery but had to decline only due to work conflicting with the time offered. But it was delivered that weekend. The Salesman Ross was very helpful and friendly. Found the bed I needed immediately. Would recommend you go there and definitely talk to Ross!

Awesome customer service, great prices, and quick delivery. I decided to take a look here after checking the prices online from competing mattress retailers around Southcenter mall. The major retailers were quite pricey and had gimmicky financing deals. I liked the simple no sales tax and low prices here instead.
Dave was great at giving us a look at all the options he had. He was not pushy and didn’t have that car salesman persona. He was very approachable and knowledgeable. My wife and I were looking for a king sized mattress and found the one we wanted after lying on them. Dave knew the pros and cons of each mattress for different sleeping styles which helped us in picking the right one.
Delivery was very quick. Dave was able to call the delivery person and get ours delivered on the same day within a few hours of purchasing. The delivery took place at our residence, up a steep flight of stairs. They were in and out in 10 minutes. Awesome.

Got a King Size Mattress at a great price! The Manager was friendly & more than willing to wheel & deal with us!

My mom was busy looking for a mattress to help her with her sleep problems. As a disabled elderly women it’s hard to find something in her price point. David helped us out right away. Making sure we looked at the right bed and stayed away from the wrong ones. David made spending the money seem well worth it, for a great nights sleep.

As other reviewers have noted this is not a glamorous showroom, but it was fine for what we needed. We bought a twin set with frame and a guy named Dave was friendly and helpful. Second mattress from Mattress depot (different store last time). Low overhead means lower prices here.

Got a great mattress for a killer price.
They even delivered same day, and threw in a free mattress protector.
Minus one star for general appeal at the store. It is a bit of a hole in the wall, but it’s like shopping at an outlet. You’re definitely not walking in to a Nordstrom of mattress stores. So if you care about shopping experience, and ambiance if you will — this is definitely not very exciting.
Minus another star because guy at the store said to just «throw the delivery guys 10 bucks» to set up the frame… Okay. (Thinking I would be throwing them a tip.) When they came, they asked me if I wanted them to set it up. I said sure, as I had ten bucks in cash for a tip. After they took literally 30 seconds to build the frame (I could have easily done it myself) they said it was twenty dollars for installation… Well, I didn’t have that much cash on me. And they wouldn’t accept checks or credit cards for payment either. Had to wait until my husband got home to pay up… Lame.
I recommend if you are looking for a great deal on a mattress. Just build the frame yourself.

Great customer service —
Bought latex mattress for a great deal on the mattress as last year’s model.
Had help loading the car.
Very surprised with low rating as I would go again and have recommended store to friends.

Great deals on mattresses and super friendly service!!! They were even willing to hold my purchases for free until I finished closing on my house. I got free delivery and a discounted breeze pillow!

I just upgraded the lumpy full-​size mattress that I’ve had since I was in 4^th grade (that’s 13 years of sleeping on that mattress). Needless to say, it was way past it’s prime and it was time for me and my back to find something that suits us better! Added that my boyfriend and I just got a new townhouse– we decided to get a queen sized (adult size) bed!
I wanted to shop around to a few different mattress places so that I can get the best deal, I came to Mattress Depot in Tukwila first, found 2 mattresses that I really liked (Memory Foam and a Latex Mattress) and decided to check out the other places so that I am not impulsively buying such a big purchase. I really liked how the salesman (who I later found out was the regional manager that doesn’t make any commission on the sale, though the store gets credit of course) because he wasn’t pushy, he was really trying to tell me the differences and asked me what my needs were (what type of sleeper are we, do we get hot/​cold, do we like it more firm etc). But the entire time it never felt like he was only talking to us to make the sale, it was more like he was giving us advice and genuinely helping us find the best mattress for us.
We went to a couple other Mattress places, two were a outlet and one was a brand name store (Sleep Country). The outlets– needless to say, after I found out they were either returns, or semi-​defective, I left right away. The brand name store, was nice enough, the salesman was okay– he didn’t offer up too much information and didn’t actually spend too much time with us after he found out we were kind of browsing to find the best mattress for us. He didn’t really try to give us advice or ask what our needs were, and I didn’t really feel comfortable buying from him or the store, because all the other salesmen were just standing around the middle reception booth looking bored.
So, we went back to Mattress Depot a week later, and lucky for us, the regional manager was there again! (He rotates between his stores). We tested out the two that we had picked out again and decided on the Latex because it doesn’t get as hot as the memory foam. We got free delivery (he threw that in for us because he said he remembered us when we first came in and he is happy we came back).
I only take off one star because the day that the mattress was getting delivered, they called to tell us they were running a couple hours late (which is okay because we just scheduled to have them come later at the time they said they could make it). But then they call an hour before the reschedule and said that they were outside out place with the mattress, and of course we weren’t expecting them until an hour later so we weren’t home! They said that was okay and that they would come back at the time they said before– but it was still a little frustrating. They really can’t expect people to just wait at home all day on a Saturday…
Other then the delivery though, everything was great. We’ve had the mattress for about a month and it has finally been «broken in» and isn’t as firm as it was when we first go it. They explained to us when we bought it that it takes about 30 – 40 days to break in a brand new mattress to how it’s supposed to really feel. The first week was pretty awful because it was so hard, but it got increasingly better from there, and now it’s like sleeping on clouds!

Second purchase I’ve made, Employee remembered me from the first time, he was super friendly and quick. Very impressed.

WORST EXPERIENCE EVER BUYING A MATTRESS
******DO NOT BUY A MATTRESS HERE, YOU WILL NOT GET GOOD CUSTOMER SERVICE AND YOU WILL NOT BE ENTITLED TO A REFUND EVER********
You will be mishandled BY THE MANAGER (his name is DANIEL MARTINEZ), insulted, treated in an unprofessional manner. When you come in they’re so smooth and nice and when you have a problem they are total sharks.
«Maybe you should read more closely»
Anyways, enough blanket statements, here’s exactly what happened. We are a family of 5 in Phinney Ridge, we needed to furnish our new house, we saw this place had free delivery and went in and bought $ 2100 worth of mattresses.
Upon delivery we realized 2 box springs would not fit up the stairs and we did not have a need for them anyways, so we went back and requested a refund, and rather than say a word, the store manager totally changed his tune, pointed to the *VERY* fine print, grunted, «Read!» and indicated to us that «All Sales Are Final.»
Now, this was alarming, because when he initially sold us the mattresses, he very sleekly glossed over their «30-​day comfort guarantee.» What he did NOT mention (and what should be printed in big bold letters) is that this place has a NO REFUND policy, regardless of comfort or customer satisfaction. What ensued was the most unprofessional conversation that included racist disparaging remarks (we are from the Middle East) and an intricate amount of salesmanship loopholes. Our interaction ended with him yelling at us, «Well, I know that the ‘customer’s always right and all that stuff’ but maybe you should read the fine print better!» to which we calmly responded, «Maybe you should have explained it better.» And we trusted him! And he totally cheated and screwed us in the end.
Take your money somewhere else, with the knowledge that you will be treated with respect. Forget Mattress Depot.
YOU WILL NOT BE ABLE TO TALK TO THE STORE OWNER and you will not be satisfied as a customer. They will bad mouth SLEEP COUNTRY USA the second you walk (for some reason he kept mentioning them which I found odd), but to be honest at least at Sleep Country they will treat you with dignity and respect and they will give you your money back.
Or not even Sleep Country. Go anywhere else and they will treat you better. Buy it online. Buy it anywhere but HERE!
Oh, one more thing: MATTRESS DEPOT’S Unilocal SATISFACTION PLAQUE IS FROM 2008, DON’T BELIEVE THE HYPE, THIS IS A SHITTY SHITTY SHITTY ESTABLISHMENT. ZERO STARS IF I COULD DO IT.
Nobody should ever have the misfortune of wasting their money at this place.

Fantastic salesman. My wife and I were looking for a bed and this store happened to reach out and grab us. Walking in It seemed normal until a very polite and to the point salesman started greeting us. I gave him our budget. Laid on a few beds and next thing you know I had a bed he brought down into our price range strapped to the top of my Volkswagen. I thought the servicewas great, the price was fair, and the drive home was fun.

Arrived around 6PM on a dark, January night after driving past, as the «DEPOT» sign caught my eye.
Walked in, greeted immediately by a salesman that was helping another couple; he was polite, professional, and to the point. I asked him to show me the top 3 best mattresses, and we found one that was in our budget, and what we were looking for. Firm, hotel quality.
Total: $ 600+ including delivery, and removal of bed.
Happier with the options then Costco. (My normal store for making most purchases).

Avoid their delivery service!
I got a new mattress. It was a good deal and I am pleased with the mattress. I am NOT pleased with the delivery however.
I got the mattress on Saturday and arranged to have it delivered the following Friday when I was off work. They were supposed to show up between 1 and 3pm. I paid extra to have my old set picked up. The salesman kept stressing that it was important that I was there between 1 & 3 or they would charge me another delivery fee. I had to sign a statement on the delivery form that I understood this policy.
I wrestled my old mattress out onto the front porch of my house did a couple of quick errands and came home about 11am. There were no missed calls or any messages on my phone.
I was waiting for them to show up and about 1:30 I get a call from the salesman that the delivery truck had broken down due to lack of maintenance earlier that morning and they were running about 3 – 4 hours late. They would deliver my bed tomorrow (4^th of July). I told the salesman that this was not acceptable as my old bed was in the front yard and I had plans for the next day. Insert lots of grumbling about how they were running late and they didn’t know when they would get to me. I told the salesman that my bed was in the front yard, I had no place to sit as I had moved all the furniture in the pathway into my living room and kitchen and I had the frame assembled in the bedroom and my old bed would not fit on the new frame. Fine. They would call me when they are about to arrive.
3:30 I get a call that they will be there shortly. Turns out that my bed was not even put on the delivery list for the day and the drivers had to go to the store to get it!
Not only was I lied to about what had happened but I was made to feel guilty by the salesman for HIS SCREW UP!!!
I will not buy from them again if they were the last mattress store on the face of the planet!
Not only was a lied to but

Oooh! Already an update:
Here’s the original review:
The Madre and I were on a mission for new mattresses.
We checked out Kings, which seemed very promising. We were treated well, the salesmen (Damian and Luke) were funny and honest. We liked the prices, but decided to check Mattress Depot and Ikea, just in case. When we asked about the removal of our current mattresses, the guy at Mattress Depot suggested that if we lived in an apartment building, we could just just take them out to the dumpster. Um, that’s ILLEGAL. Their mattresses and prices sucked, anyway.
P. S. Danny V. and Eric L. — using Unilocal to pump up your companies reviews and slander your competition is a big no-​no.
*******UPDATE:
Here’s my message from Danny V.:
user photo
Danny V.
Block User
50 minutes ago
It is quite obvious that you are associated with a competitor to Mattress Depot and are leaving false inaccurate negative reviews.
I will be reporting your reviews.
My reply:
That is hilarious. I am a well established member of Unilocal and have hundreds of reviews, two of them being for mattress companies. The Ambassadors here are very aware that I am not involved in the mattress industry.
My Mother would be more than happy to join Unilocal just to verify and back up the information in my review, since she was there when one of your employees suggested we do something illegal.
****Fer serious y’all, my Ma is thinking of joining Unilocal.To clarify for users who don’t or wouldn’t know, I am happily employed in the petroleum distribution industry and have nothing to gain from my honest reviews of either of the mattress companies listed. All I know about Damian and Luke is that they’re the dudes who sold us our mattresses.