Lowe’s

We go to Lowes because it’s like 5 min away from our house. But every experience here isn’t so great. For instance, no employee is ever available. Or educated to answer any question.
My husband and I went here several times and when we had a question, and they see that we’re waiting, they just continue on with their conversation that is unrelated to their job with their other coworkers. My husband had to literally intervene and said «excuse me we have a question» and once we ask them, they look at us like we’re stupid. Yet, they don’t know the answer to our question.
When I went alone to get a ½ inch roto hammer bit, the guy just points where it’s at, but doesn’t walk over there with me. I tell him I don’t know where it is (since I’m not familiar with these products) and he looks all irritated that he has to walk me over there.
Their customer service is horrible.

I usually go to the Lowe’s in Renton, near the Landing shopping center. But we had to make multiple trips between Lowe’s and Home Depot, so we decided to go to the Tukwila locations since they are near each other. And we were in the South End anyways.
I’m not expecting out of this world customer service with these big box stores, but at least hire people that can manage stress and multi-​task.
We were looking for some bathroom fixtures and plumbing (faucets, shower heads, etc.). We asked for simply directions on where exactly their fixtures was and the employee proceeds to brush us off, because «I’m the only one here, and just finishing up — once I’m done I’ll come help you». Yo — pal; check your attitude, we asked for directions not your assistance.
We proceeded to find them on our own, and could hear other folks behind us getting the same crappy response.
I get it, it’s the weekend. And you are stuck here, but do you think I also want to be roaming around your big ass warehouse, and missing NFC playoffs also?
I hope that one day, some of the management teams will read these Unilocal reviews, but for now I’ll be content to add it to the pile. As this location/​place seems to be racking them up.
I’ll be definitely, shopping more at the Renton location. They seem to have more focus on customer service.
One added 1 star for their return department which was quick and efficient today.

Everytime I go in to the Lowes. There is Never anybody at the register or even worse someone is calling for help at the register and no one else is there to help her with a override or anything.

I read a review a moment ago saying that this Tukwila store seems off. I agree 100%. The first time there I went to get help with purchasing carpet. The lady said she’d be right back, left me there for 30 minutes. Next time there same thing, but got the carpet ordered. I should have known better. The combination between the carpet installation company and lowes has been the worst home improvement experience I’ve ever had. The carpet didn’t come in on time for the installation, they caused me to use up a sick day for no reason, was asked to reschedule and try to do it during the work week and if it was possible for me to leave work early, not a possibility for me. And now the day has come for installation and they are running late. And I found that out by having to contact Lowes myself. Throughout the whole process there has been zero communication provided. I’ve never been so annoyed in my life. It’s a shame that Lowes can’t get their act together since they are the closest store to me, but it is definitely worth the extra minutes to drive to Home Depot. I WILL NEVER GO BACK TO THIS LOWES LOCATION!

I am a fan of Glenn of Lowes. He was professional, patient, and so kind. We had some bad experiences ordering online with
and had to start from scratch in regards to getting a washer delivered and installed. We had special requirements for this washer since it was going to be put in feet away from where it was originally. He explained all the details; he was just so easy going. What a relief. They are going to deliver it next week and with free delivery. I am so thankful that Lowes has individuals like Glenn that are well informed and educated. I ask anyone that will go there to ask for that gentleman, so that he gets his good Karma returned.

We were looking for carpet installers ASAP. Home Depot can only install in 3 – 4 weeks and the sales person in charge was awful. So we came to Lowe’s and they can do it more quickly. Though the whole process still takes time, we think the staff in charge of flooring are way more professional, knowledgeable and friendly, especially the sales associate called Michael. But the prices of products there are somewhat more expensive than Home Depot and hopefully, they can do some adjustments on pricing strategies.

My review is for Monica, head cashier, at the customer service desk.
I bought a smoker three days ago at the Issaquah store. We put the stupid thing together (took an hour) only to discover that it wasn’t the one we chose. The guy who helped us loaded the WRONG item onto the cart, into the computer and into our car. It looked just like the one we wanted but it was the inferior model.
After putting it together and knowing that our party was the next day, we decided just to keep it and hope it worked. It didn’t. The door design is just STUPID and it leaked all the smoke/​heat right out the bottom 12″ of the door. We had to crank the propane to high (for four hours) and wedge a 2×4 under the handle to get the door to shut.
Anywhoo…we decided to return it and get the one we wanted to begin with since it was only $ 50 more. But the Issaquah store didn’t HAVE the one we wanted. UGH.
So we went down to Tukwila half expecting to receive a huge hassle, and we were taken care of by Monica who was just a gem. She totally understood our situation, had the staff bring in the other (used) smoker from our truck, and got us the new/​improved model. She even offered to have someone put it together in the store for us (not sure if there was a charge for that or if it was gratis… we were ok putting it together at home as we already had practice… haha).
Monica was really just GREAT. I’m not one of those people who returns stuff — and never used stuff. I always feel guilty or like I’m going to be looked at like a thief or something. But she didn’t give us any bad vibes and had the whole thing taken care of in nothing flat.
Thanks Monica!

The men’s bathroom is really really really really really really bad! It is beyond disgusting! I wish I could show you a picture of it! No, it’s best that you don’t see it! If I could post negative stars here, I would!!!

Does anyone work here? I walked up and down, across and back and couldn’t find a darn person to help me out. Come on people! It’s Saturday and nice out, people wanna get some s&*t done!

Not sure if its all Lowe’s locations but this one just seems off. Like its barely in business. You walk around and it seems depressing. Doesn’t help that you can’t find any help its like a big game of hide and seek with the employees here. Maybe if they wore bright ORANGE to stand out I would notice more employees around.
Had better luck asking a contractor shopping for supplies than an employee.
Even the check out was underwhelming. Best part was walking out.

The Worst I’ve ever seen! Dirty, disorganized and low in stock. Bathrooms look like have not been serviced in a week! Must be headed out of business.

Just left this store and I can assure you that I will never return to this specific location ever again. I’m surprised to read all the reviews about lack of customer service and help from employees. I was followed by multiple employees my entire shopping trip and I felt extremely uncomfortable. I understand that its their Job to help the customers find what they are looking for and answer questions but this was way too much. Being asked if i needed help 237 times within a half hour period is absolutely ridiculous. I am not a thief by any means but the people that work at this store watched and followed me just like I was some sort of criminal! I Dont appreciate having someone follow me around especially when I spend hundreds and hundreds of dollars! Never again.

I don’t come to this location too often unless I am in the area. Today I was. I needed to grab some stuff for work real quick. I was actually asked by 2 different people if I needed any help which is pretty rare.
I needed 2 of one of the items and the guy searched around for me since there was only one on the shelf. I appreciate the extra effort even though it was not a huge deal.
The only reason for the 3 stars is because I HATE the way this store is laid out, it is awful. It also seems super dark in there for some reason. The cashier was oblivious and that was annoying since I just received great customer service.

Lowe’s is like a mans playground. I love going there to see what I can add/​modify to my house. Its always a hit or miss if they have knowledageable employees, but its worth it when you find someone that knows wheat they are talking about. You can learn so much!
I just got myself a home so I have a million and 1 home projects I am working on.
Each Lowes I have noticed doesnt ahve the exact same things, for example I know the lowes at the renton landing has 14 gallon storage tubs and the one in south center areaa doesn’t have this size, so feel free to shop around or any an empoyee to help look around to see if a product your looking for is avaiable elsewhere.
My advice to people working on their home, FInish 1 job befroe you start the next! its easy to get half way done with a few projects, but the goal is to complete your projects! so start with the end goal in mind!

Customer service is sparse. Hard to believe Lowes hasn’t caught on to composting requirements in neighboring Seattle ~ no compost bags or related supplies of any kind.

I don’t normally review stores like this, but I have to share my experience today. I went in with a friend and had to use the restroom. I’m not even joking, but it was the most disgusting bathroom I have ever had to use. It smelled awful, floors were filthy. I will not go into details about what was on it. Horrible. I will avoid this store for the rest of my life. It was BAD. I’m a Home Depot customer and after this experience, looks like I will not be changing that any time soon.
The rest of the employees were helpful and otherwise the store was otherwise clean.

I have been to a few different hardware stores before but this one was the most empty I have seen. Perhaps I visited at a slow time, who knows. It wasn’t a problem though. There was ample parking which was great. Everything I needed was in stock and items were organized neatly.
The only problem I did have was finding help. It took me a little while to find an employee which was a bit annoying. Also one of the items i wanted was tightly bound with a plastic band when it should have been removed so customers could take the amount they want to buy. I did look in a few rows, but again I couldn’t find someone to help me so I used a nail clipper and clipped it free, got my items, paid and left. The employees I did talk to or got help from when I was lost were nice, helpful, or knew exactly where I needed to go.
So 4 stars for a well kept store and nice employees, but could have been better if there were more employees around to help.

Ugh! TERRIBLE customer service!
I was so excited to take my very first trip to Lowe’s for my first-​ever home improvement project, as my husband and I just bought our first home. I went to find materials to paint and caulk some trim in my kitchen. Needless to say, I was completely overwhelmed to find 100+ brands of different kinds of caulk — Help!
The aisles of this store were completely barren — I didn’t see a single employee for the first 20 minutes. Finally, when someone actually walked by and I looked at them with «please help me eyes» they avoided eye contact and didn’t once think to ask, «Hi, Can I help you?» This happened with 2 different employees!
Finally, I got fed up in the paint aisle and grabbed someone to help me — her name was Wilma. I told her this was my first time painting anything, and that I had no clue what I was doing. She looked at the paint I was holding and said, «Well, that color is white. Is that what color you want?» Um, HELLO — I don’t know what kind of paint I want! That is your job, to help me! And yes, I know what freaking color it is — that is the easy part! Then I asked her, «Okay, well what kind should I use? Is semi-​gloss okay for trim?» She says, «Well it’s glossy — Is that what you want?» Seriously!!! She did nothing to explain what flat, semi-​gloss, etc even meant. It was like pulling teeth to get any sort of information out of her. Someone should seriously put her down and take her out of her misery… that’s how uninterested and unhelpful she was.
Then when I went to check out, I asked what their return policy was. Man goes, «Ummmm… I think 30 days?» SMH… I just gave up and left.
P. S. I went to Home Depot after (in Southcenter) and received GREAT customer service from both people who helped me there!

I love Lowes. They have great customer service here and are also so friendly. They have so many things in here, and I will continue on coming in. We are in the middle of renovating our house so you’ll see me jumping from here to Home Depot to McClendons. =)
Anywho, fair prices on items and most of the time they had everything in stock.
Will let you know more if we buy our appliances from here!

Most Lowes locations don’t have a lot of people hanging around to help you. This store is different, but probably because they don’t get much traffic on Sun afternoon. There are plenty of people standing around to answer questions. The line is not too long. There is a separate area to drive and pick up big stuffs to load on your truck. You have to show the receipt to get out of that area too. That makes it more secure to avoid people stealing stuffs from other people.
Lowes is very good in general especially the 10% discount they give out once in awhile.