Green City Heating

Wouldn’t recommend to anyone with their poor customer service. We just bought a house with their furnace installed. Tried multiple times to get a service record and even an install date of the unit. Kept getting the same thing from their girls who answer the phone of getting my call back information since they had to «look it up», and I also mentioned I wanted a estimate for a heat pump add on to the unit… Never had a call back.

Our furnace stopped putting out heat despite the air still blowing. I assumed it was an issue with the ignition system and was figuring $ 300 – 500, I even told the lady setting the appnt that they should bring the replacement parts so it wouldn’t have to be two different trips!
Well, they came out the same morning I called (!) so that my kids wouldn’t have to sleep in the cold/​with loud space heater fans blowing in their faces all night. He asked me a few questions and then basically told me its just a maintenance issue and no repairs were needed. He even showed me how to use a paper clip to clear the tiny clogged port that was causing all the problems. Then, he eyed the ducts and spotted that the exhaust ducts were duct-​taped at the base and pointed this out to me as a bad thing (carbon monoxide leak). He cut some new ducts and did all the work, even did a light cleaning of the system and looked over everything to ensure it was all good. Needless to say, my final price was WELL below my expectations (min appt fee which was quoted over the phone plus some extra for the work which all seemed extremely reasonable).
He was quick to also give tips on how to avoid HVAC cleaners who are just out to scam and told me what things they’ll say to scare/​scam you and was very nice, clean and organized in his work. Couldn’t be happier and will be recommending to all my neighbors!

They did our total boiler system upgrade and replacement 2 years ago and it has been a great experience. The staff are helpful. Our contact Jeff Simonson is always helpful and quick to attend to our needs. Jeff’s crew are always helpful and pleasant.
Our new system is wonderful and I have appreciated working with them.

Discovered on ²⁄₁ that 12 year old boiler was leaking exhaust from its vent pipe. Due to service/​communication problems with our existing supplier, decided to look for another heating company. Phoned Green City Heating and Air Conditioning at 4:30 that day and Jeff Simonson, owner, came by that evening– reviewed our current system and provided us with a very thorough bid on replacing our existing boiler. His proposal was thoughtful, complete and very competitive with other suppliers. Jeff’s proposal included items that were not included on other bids, but needed attention. (for example, the cleaning of existing duct work which had not been done in 14 years). He committed to having the job done in three days and provided us with a water tank so that we could have hot showers since the boiler heated our water as well. Everyone from Green City (Robert, Damian and Aaron) were extremely professional and took great pride in their work. The team not only met all deadlines, the quality of their work exceeded our expectations. For the first time in 14 years, our daughter’s room has heat! (I think the air handlers were so dirty, it was blocking movement of air into her room). I should add that we had had numerous service calls over the years in an attempt to correct this problem.
Our mechanical room looks better than ever and Robert gave me a very thorough review of the changes and system. I would highly recommend Green City for your heating needs.

I cannot say enough good things about this company. Our boiler stopped working and because it supplies not only our hot water but also our radiant heating system, our house was getting very cold. Another company had sold us and installed our expensive German boiler/​water heater and was utterly unhelpful about servicing it for us today — they said it’d be 2 weeks (!) before anyone would look at it.
Green City came to our rescue! They don’t even sell the brand of boiler that we have. One of their salesmen, Jeff, came out at the end of his long day (after 5pm) and spent an hour looking at the boiler, then looking through our manual and did get the boiler working again. He didn’t try to sell us anything and only charged a very reasonable $ 130 for his time and expertise. Even though Jeff isn’t a technician, he clearly has a strong knowledge base.

I am a real estate investor, I always hire the HAVC company to tune up the furnace at this season, I am very impressed by the technician Aharon Temple’s professional work. he is very knowledgeable about my gas furnace. he tuned up my furnace, he also found the problem on my furnace and fixed it. my 2-​year old coleman 95% gas furnace was wired incorrectly, and one part of the furnace had seven cracks on it, it had water damage on it. Aharon figured out all the problems and replaced the part, fixed the wrong wireing in an hour. I am very happy with Ahnron’s work.

I’d never worked with an HVAC company before this, so I’m not sure how things are supposed to be — but I couldn’t expect more from these guys. Fair price, knowledgeable people, efficient and respectful. I’m ready to rock for winter!

We bought a high-​efficiency gas furnace and gas oil heater from Green City. I liked first of all that it was the owner of the company who came out to sell us the products, and we found him to be very knowledgeable and frank. Their price was not the lowest, but it was competitive. They arrived on time to install the furnace and were a pleasure with which to work. They explained things clearly to us and attempted to install in a manner that pleased us the most (there were some things that were necessities that altered what we really wanted, but there was apparently nothing we could do about if we wanted a legal and safe system. A separate person came to install the hot water heater, and he also was very pleasant with which to work and did an excellent job. The system has been working grandly, and any questions we had were answered in a timely and efficient manner. My wife and I were both extremely pleased with Green City and would recommend them highly.

Mike from Green City Heating came to our house this week so that we could get a bid on some work and it was a complete waste of time. He was condescending and altogether unhelpful during the ten minutes he was here. He said he couldn’t give me a bid until I knew *exactly* what parts of our system we were going to replace (it will depend on how much of the duct work the asbestos abatement company takes out when they begin their work in a couple weeks). Meanwhile, the two other HVAC companies we had out here this week had no problems writing proposals for a few possible scenarios. I was left with a very strong impression that Mike did not want our business. And that’s fine, as he will not be getting it.

WARNING: This company is not ethical and told me I needed a new system when the fix was a $ 215 part.
Details: We had used this company before for regular servicing at our previous home and they seemed fine. We have two heat pumps in our newer large home for two climate zones. My system was installed new in 2007. The fan on the largest outdoor heat pump unit stopped working and there was a loud buzzing sound when it tried to start. I’m an electrical engineer but have learned it’s the best use of my time to get an expert with specialty systems. So, we call Green City thinking they were the experts.
The first person they sent was a salesman. I left work early to meet him. He was not a technician. The following are some quotes from the salesman: «It could be the capacitor or the compressor could have failed, I don’t know I’m just the salesman», «I can quote you for a new system right now», «This is a 4 ton unit — we have a 4 ton unit back at the shop that was mis-​ordered and we can discount it — that happens a lot — our guys order the wrong parts» — «ok, if you want a technician you will need to call the office and reschedule and pay $ 150 for the visit».
That should have been my first warning. We went ahead and booked the technician. A week later the technician arrives (our system is still not working). His name was Aharon Temple. He proceeded to disassemble parts of the system and then told my wife that the problem was the compressor and we needed a new system. She called me and put me on the phone with Aharon. I asked him if he was sure. I’m an engineer and it sounds like a starter issue to me, maybe the capacitor? He said «no, I see it all the time. the compressor failed. You need a new outdoor unit. Also, this is an old style system so you will need to replace the indoor unit and lines through the house between the units». We went back an forth and I finally said «well, you’re the expert so please quote what you think is best». He left a quote for three systems at $ 7800, $ 8600, and $ 9800 with no clarification on the cost differences. He also left the system disassembled (filters removed, fuses pulled, etc.). We never heard from Aharon again.
So, we called a different company for whom I will write a 5-​star review on Unilocal.The technician for the other company (NOT Green City) said the problem was the capacitor and was done with the repair in 20 minutes. The cost was $ 215 for the part and $ 119 for the technician’s visit. That’s $ 334 instead of $ 9000 because I was wise enough to get a second opinion. The tech from this company was very surprised at the Green City technician’s diagnosis and wanted to know the name of the company.
Green City is either incompetent or unethical. Either way I recommend that you steer clear of this company if you want your HVAC system repaired for a reasonable price.
Note: There is a second review from another Unilocal user under «Green City Heating». This company is listed twice.

I can’t even say enough about how great of an experience it was working with Green City Heating. I had to get to get an entirely new heating system installed and went with the ductless heating system. From the initial consultation, to the completion of the job, the entire process was seamless! I obtained multiple quotes and the one I received was fair and within the same range as the other companies. I decided to go with Green City Heating because it was very apparent that there was a much greater and broader knowledge base regarding my faulty original system I had existing in my home. The job was started on time, it finished on time, there were no hidden costs or charges, and there was constant communication throughout the process. Even after the job was complete, I got follow up from the team to ensure my happiness and satisfaction. I am so happy I went with Green City Heating and will continue to use them for any further needs in the future!

I hired Green City after reading up on Angie’s List. I called and was able to get an appointment within a week to tune up and clean our furnace.
Tim arrived a few minutes early (but called first to let me know). He was polite, very thorough and knowledgeable. I felt he went above and beyond and even took a moment to help me fix the door knob to our furnace room.
He advised me on the state of our furnace, shared his perspective but didn’t pressure me to have additional work done.
The price was totally reasonable at just $ 138. I’ll definitely call Green City and ask for Tim if we need work in the future.

I’ve got a screwy infloor heating system that has been giving me grief for months now. They original install was done cheaply. They guys over at Green City have been awesome helping me out. They’re super responsive. It’s not a big job for them but they’re always on point. Jeff and one of his techs that have come out have been great. I can’t relate at all to the other review. Total vote of confidence here.

This is my first ever Unilocal review which I am taking the time to write to warn potential customers against getting involved with this company for any HVAC needs. DONT DO IT — LOOK ELSEWHERE!
Jeff, the owner is quick to come to give you a proposal and get your business. This may be the last time he ever returns your phone call… beware. After I signed a contract for a 17K dollar job, Jeff had his guys start install of a ductless heating system and the tankless water heater I purchased. The inital install (2 days of work) went quickly and I was pleased at first.
Unfortunately, due to a disagreement I had with my general contractor, which had nothing to do with Green City (they had been paid 16K so far), Jeff decided he would side with the GC (because he gets a lot of business through him) and stop working on my job altogether. He wouldn’t return phone calls. He did not even have the professional courtesy to say what had been done on my job and was was still on the «to-​do-​list» to complete the job. I had nothing to go on to hire a new HVAC company. He left us completely stranded and out 16K!
Moreover, after I had two HVAC companies and two plumbers look at my unfinished project I was told that Jeff had made a bad decision to place my brand new tankless water heater on the outside of my house instead of inside my basement utility room. He did this because it was the quick and dirty way to intall it — just slap it on the outside of your home, exposed to the elements. He did not even discuss this with me when it was installed. I came home one day to find it installed instead. When I called to complain… you guessed it, no returned phone calls. Of course, the right thing to do was drill a hole in my basement wall and place the water heater inside my UTILITY ROOM!
Even more concerning than this: Jeff requested a permit to work on my gas lines on June 5, 2014 and he was denied — across the board according to the two plumbers who researched permits for my job. Jeff not only did not inform me that the permit to work on my house was denied, he proceeded to do work on my home without a permit after the denial. He also sent a technician from his company to do something to my tankless water heater without my permission after he supposedly stopped working on my job. There was no phone call, no appointment, no explanation. My husband called me from home one day and said «hey, is Green City back on the job? they have a guy here on a ladder outside our house doing something to the water heater!» Again, I call Jeff for an explanation — no answer.
Fast forward 6 weeks later. Fortunately, I found a reputable HVAC company who was able to complete install of my ductless heating system — at my additional expense of 3,700.00. The ducts on the exterior of my home had been left broken and hanging off of the siding, the condensate pipes were not connected in my attic, none of the duct work in the attic had been insulated, Jeff was even so petty as to take the thermostat unit itself and all the duct covers for each bedroom when he walked off the job. These were things I had paid for already and now had to pay for again. The interior portion of the unit was mounted so haphazardly that it was hanging crookedly on my living room wall and had to be re-​hung. It was a lot of work to get this unit up and running.
I also had to hire a plumber to finish the tankless water heater install — Jeff hadn’t even run water lines to the unit! Plumbers also had to upsize the all the gas lines from the meter to my house since Green City installed lines that would not carry the amount of BTUs I needed for the tankless, my Viking gas range and my BBQ grill in the first place — $ 2700.00 This was avoidable and a careless mistake as all of these appliances were already on site and they could have — and should have calculated the demand on the meter prior to running new gas lines that were sized incorrectly!
There was no power to the water heater either, so add on the bill from the electrician. Time and materials to hardwire the water heater $ 350.00.
Grand total =
$ 27,650 and 6 weeks of headache and no waranty on my 17K worth of equipment since Green City obviously doesn’t warranty their work or honor their committments.
After all this, Jeff had the NERVE to call me today, out of the blue to say «hey, I just wanted to let you know that that I’ve been leaving messages for the inspector to come out again and get your house inspected and he hasn’t called me back.» What is this guy even talking about? He hasn’t returned our phone calls for a month! The only reason he called was because he found out that we reported his company for working on our home without a permit and he’s busted!
Please save yourself from a similar situation, don’t use this company. The owner is unethical, dishonest, and you will find yourself out thousands upon thousands of dollars with no service, no warranty and no one to help you when things go wrong!