Albert Lee Appliance

Jay Lupo in customer service was terrific when I had a problem with a new cooktop. He ordered a replacement part immediately without any difficulties. The customer service here is knowledgeable, polite, and wonderful to work with. We also had a great experience with the sales staff. Thanks!

We have been pleased with our salesman Jerry. He’s knowledgeable and helpful.
Out first delivery was ridiculous, but since then they have improved in that department. Must’ve been an isolated incident.
Their deliveries have been on time for the more part.

Once sales was completed service took a nose dive. Went back to purchase water filter for fridge and was told they needed a model number and wouldn’t even show me so I could pick out by sight. Called back with model number and was told by another sales person that they don’t have water filter for that brand of fridge.

Shocked to learn of the horrible treatment our neighbors received when there was a mistake in ordering their oven for a recently remodeled kitchen. Really? A $ 1200 restocking fee after blaming them for the mistake?
And on top of that, being demeaning and treating them as completely incompetent. We have purchased from Albert Lee in the past but never will again after hearing of our neighbor’s experience. Times change.

Very disappointed in Albert Lee Appliance. They sold me a stack-​able washer and dryer and failed to tell me that there was no warranty on them if it is located in a business setting. They put no warranty on the invoice but never said anything about it. They are not an honest company to work with. Take your business else where!

Stopped in while comparison shopping for a new washer/​dryer. I knew exactly what I wanted, I was just checking prices /​shopping experiences. Eric assisted me, and was very knowledgeable and helpful. I actually decided to buy from Albert Lee that day. Unfortunately, as soon as I got home, I realized I messed up and bought my second choice, not the set I actually wanted. Eric and Jerry were fabulous, making the change easily. The only issue I had was the delivery guys did not call the day before as promised to set up a time, but when I called the morning of, dispatch was helpful and we got it arranged with no problems. The delivery men were a little lackadaisical, causing some, albeit minor, damage to the corner of the wall in the laundry closet. He stated he would mark it on the delivery form, but after I signed it I realized he did not. It’s so minor I wouldn’t have even complained, but they need to be reminded to be honest and professional. Otherwise, no problems and I will definitely return for my next appliance purchase.

We just completed a kitchen remodel. We purchased our appliances from Albert Lee Appliances in Southcenter. Vernon White was the sales person that we worked with. He is a great guy and spent a lot of time with us making sure that we got what we wanted. He explained all the features of the ranges, refrigerators, and dishwashers and what made certain ones unique. He was not pushy but his knowledge and expertise was very valuable to us. He showed us things that we didn’t even know existed. He guided us but let us decide what was best for us. He was patient when we would decide on one thing and then later change our minds. We really love the new appliances and would highly recommend Albert Lee and especially Vernon White.

We bought a washer and dryer that the sales person told us before we bought it had 2 year parts and labor warranty.
We were going to buy them at lowes as they had a 3 year parts and labor warranty for $ 79.00
However the sales person told us that this washer is so reliable that less than 1 in a 100 is there a problem with.
WELL 12 months and 3 weeks after buying the washer and dryer the washer died. It is only used once a week so its not like it got a lot of use.
We were told 2 years covered by the manufacturer and labor for one year from Albert Lee and its just our bad luck that the warranty from Albert Lee (one year) expired and our washer crapped out 3 weeks later.
We spoke with customer service and the customer complaints manager with no results. They would not step up the plate and honor what we were told when we bought the washer. HOWEVER someone is reviewing reviews on Unilocal (thanks Unilocal :-))
Someone from Albert Lee must read these reviews because we just got a phone call from the sales person we bought the washer from at Albert Lee and was told they would honor the warranty (albeit 3 weeks expired) and they will be coming on Monday ³⁄₃₀ to fix it for free.
They came out and replaced a blown fuse on the washer (took 5 minutes) and we are up and running. I would buy from Albert Lee again as we can verify they are concerned they have happy satisfied customers. :-)

After a frustrating ordeal with trying to arrange the installation of our BBQ, I was contacted by Eric from Albert Lee. He explained that some miscommunications between sales and their installation department we made. He stated that he would make sure we were properly taken care of and that he would personally follow through until all was completed as originally told to us.
Eric did exactly what he said and even accompanied the installers to our home on two occasions to make sure everything was done as promised. He communicated every day by phone to keep us aware of schedules etc.
The installation is now complete and I would highly recommend Albert Lee Appliance for a good price on good quality products — but make sure you deal with Eric who does exactly what he promises. He was not our salesman on this item but will be on the next ones we will be purchasing.
John S.

In the past year I have had the opportunity to deal with two Albert Lee Appliance stores; the one in Bellevue and the Tukwila store. I am very impressed by the treatment I received from employees working in both stores. The sales people helped me deal with a problem I had with the design of a refrigerator I purchased. They did not just tell me to go figure it out on my own after the sale was completed. Tahir in Bellevue and then Eric, who is the manager of the Tukwila store went so far beyond what I thought they would do to help me deal with the problems. I will not hesitate to return to this store for any future appliance needs I might have. I know that they will take good care of me.

Being led to believe that there is some value added to buying from a locally owned company, we decided to buy new appliances from Albert Lee appliance. Their product selection is great, and the sales people are very knowledgeable and anxious to help you. But that’s as far as it goes.
If you actually have an issue with your purchased appliance and need help, GOOD LUCK. I made the mistake of assuming that a locally owned business would pay a little more attention to the customer service factor, then you would get from one of the big box stores. But as I mentioned I was mistaken. Our $ 2000 General Electric inductive heat stove is less than three months old and having some very frustrating problems. The issues are still not resolved and I’m quite mentally exhausted from trying.
When you are in the market for an appliance, look for the best quality that you can, and the best price that you can find, and forget about where you buy it from because big-​box store or locally owned you will be treated the same.

After reading some of these complaints about customer service, I was wary of buying from Albert Lee. But they had the dishwasher I was looking for in stock so they got my business. And I’m glad they did. The experience was exceptionally good. I shopped prices on Thursday and went back on Monday to purchase but the price had increased by about $ 180. I mentioned this to the salesman and he said they would match the lower price I was expecting to pay. Thank you!
Installation charge was very reasonable ($ 125) and I wasn’t required to buy additional plumbing attachments like Lowe’s and Home Depot required. Everything was included. Delivery was exactly on the date scheduled with a confirmation call the day before giving a 2-​hour window for technician arrival. He showed up in the first 15 minutes. Installation was smooth, the technician was very careful protecting the floor, he cleaned up everything, and he spent a couple of minutes explaining some of the features before hauling off the old dishwasher.
Great experience. Happy customer. Dishwasher is fantastic.

Ken west was a great sales man! I told him i was looking for a new washing machine and he found me one that I could take home that night for a great price thanks ken !!!

Went into Tukwila Albert Lee store tonight looking for a washing machine. Everyone there was extremely friendly and our salesman Ken West was very helpful and knowledgable. After discussing which machine would fit our needs as well as our budget Ken found the perfect machine for us. I will be shopping here again!

If you are considering purchasing from Albert Lee Appliances — Do Not Do It! Spend your money elsewhere.
After purchasing a new home, the builder tells me in a few days Albert Lee will be delivering a microwave, and cabinet trim-​kit — that was on January 28^th. On February 6^th (a week and a half later), with no phone call, email, not even a smoke signal, I return home to find a note on my door letting me know Albert Lee attempted delivery, but did not have a good phone # to contact me. Not happy, but OK — I gave them the benefit of the doubt — provided contact information, and rescheduled delivery for Feb. 14^th (a full 8 days later). February 14^th comes (I take time off from work to be home) and Albert Lee Appliances is a no-​show. I call — Dispatch tells me the salesman canceled delivery on Feb. 11^th — I ask «is it Albert Lee’s standard policy to cancel deliveries, and to then not provide notification, and a reason». Dispatch had no answer, so I ask to speak to the manager and because he was allegedly busy, a message was left. Well as you can imagine, no return phone call… nothing.
I call Monday, February 17^th. I speak to 3 different individuals and each time had to start all over. The final transfer is from the manager to Ken West, the salesman (and yes, the person Dispatch has already told me was the one to cancel the scheduled delivery). {At this point, was I nice — no, I was not.} Ken proceeds to tell me he did not cancel the delivery — I tell him Albert Lee’s Dispatch area specifically indicated that the salesman, «Ken West» canceled the order on Feb. 11 and ask Ken «did your Dispatch area lie to me?» crickets… He then tells me that they were still waiting for the trim-​kit which was being fabricated — so I ask «so this trim-​kit has been in the fabrication process for 2 months?» at which time he tells me they didn’t have the order for that long — at which time I tell him I have a copy of the order which has a date of 12÷9÷2013 — more excuses are given… He then tells me that he «should have» the part in a couple of days — I respond «should have» isn’t good enough. I need specifics — begrudgingly he says he will call the fabricator and call me back the next day (is it wrong of me to have very little confidence that I will receive a call?)
To make matters worse he tells me that «when» the order is received, they will reach out to me to schedule delivery and they didn’t want to inconvenience me (I pause… is it me, or should he have already been able to figure out that we were way past Albert Lee Appliances inconveniencing me? But, since he wasn’t able to figure this out — I of course had to point out this new error in his thought process.)
My point in all of this… Heed all of the poor reviews. Trust me when it’s you, the few good reviews will mean nothing, and Albert Lee will do little to make it right. Albert Lee Appliances is all about making the sale, but once the transaction is closed and they have your money — they are done — do not expect any type of service.
Just imagine if this were more than a microwave and decorative trim piece… I’m still waiting…
Update —
So to be fair — after writing this review, I was contacted by Albert Lee’s Operations Manager, Fernie. He listened to my facts and promised to investigate. After investigating, he called me back with an explanation — which I now realize that actions leading up to my experiences were not entirely Albert Lee’s fault. Although they were partially responsible for the lack of communication — I will say that Fernie kept his word in getting back to me, and made sure that the appliance was delivered and installed. Installation went without a hitch, and the installers did a great job.
If you have an issue, and feel like you aren’t getting resolution — call Fernie!

I’m in need of a dishwasher and I was told by a friend to check out Albert Lee. Will I did. I went to their website, filled out all the necessary information, sent the email and waited for them to contact me as the auto reply stated, «Thank for choosing Albert Lee Appliance! We are pleased to provide you with the details of your quote request. Someone will be contacting you briefly to help you with inquiry». Well that was weeks ago. Glad to see that their business is doing well enough that my purchase would be meaningless to them.

Went to the this location to look and purchase a refrigerator and washer/​dryer set. I informed the «sales» employee that I just purchased a house and would need deliver within the next week.
He then proceeded to tell me that they are probably not the appliance store for me. They do not give eta’s on deliveries. Huh?
I was in a position to purchase 5−6k in appliances today and he let me walk out over a local delivery. Wow.
Looks like this will be my first and last time I come to Albert Lee.

Very unhappy with our Albert Lee experience. They are very nice when you want to buy… But if we want any support on defects or issues on your new appliance, good luck.
We have a New defective Viking D3100 Range and have had 4 no shows for repair. Albert Lee states if you use it once then they do not allow returns. If we can’t use it once, how will we know its defective? Completely illogical. We were told to take it up with Viking ourselves.
I will not buy from Albert Lee again. Wanted to let others know and be aware what happens if you get a lemon.

We shopped all over town, and our last stop was Albert Lee. Ken West helped us to select new appliances for our kitchen. His advice was great — we now have a new refrigerator, range, and hood. The hood took a little longer to arrive than they anticipated — but Ken worked hard to help expedite the delivery and had it cut to fit our lower 8′ ceilings. They are super busy — but feel that Ken and the manager Eric went out of their way to try and help us. Now the kitchen looks great — and we’re cooking with gas!
The installation crew led by Uri — was also excellent. Efficient with time, and got everything just right before departing. They arrived when they said they would too.

I’ve had two excellent experiences with Albert Lee. The first was in 2007, when I purchased a new washer and dryer from their Seattle location. The salesperson helped me pick out the right units, selecting from among those rated highest by Consumer Reports, and delivery was flawless. Those units have been running without problems.
A few months ago, having purchased a new house, it was time for a new washer and dryer. I compared prices at the big box stores, then went to Albert Lee in Tukwila. Their prices were a little higher, but the salesperson was easy to deal with and agreed to match price. Delivery was painless and I’d give 5 stars just based on those two experiences, but that’s not all…
Less than a week after I began using the washer, it leaked all over the floor, doing damage to the vinyl tiles. Albert Lee’s customer service team has been amazing. They worked with me to get repairs made, to get Samsung to cover the cost of repairs, etc. They’ve been incredibly diligent and responsive. If I wasn’t a lifetime customer before, I certainly am now.