Borg Equipment & Supply

I came in contact with Yourtireshopsupply, a division of Borg, online while searching for new valve stems for my Honda Goldwing. I was installing a new TPMS and learned that the stock rubber valves that have 90 degree angle in them would be unsafe with the sensors mounted on them. Thus, new stems were needed.
I found exactly what I needed/​wanted and placed my order with these folks. My package was shipped the next business day via USPS’ 2 Day Priority Mail. Normally, packages like this reach me in 2 days at the most, but in this case the Post Office (PO) misplaced the package. The appointment I had scheduled to have those stems installed on Thursday came and went. By Friday, and with the PO website still showing a Wednesday delivery date, I called Kelli at Borg.
My intention was to just place another order for another set of stems, this time opting for a next day FedEX shipment so that I would be assured to have them in time for my next scheduled appointment with my service guys. Well, Kelli really felt my frustration and disappointment and took it upon herself to handle the transaction personally.
While Borg had no responsibility whatsoever for the missing package, she cheerfully sent those replacement stems to me at no charge for the extra shipping cost! Her demeanor was professional and heartfelt from the very beginning and greatly appreciated. Naturally, I immediately placed another order and vowed to myself to tell as many people as possible about what great service I had received. Yes, when I receive great service, I do let people know. Perhaps, that is my way of paying back for a kindness. In any case, I hope that others will give these folks a chance when they are in need of whatever these folks sell.
Well, this was in complete contrast to the 4 different people I spoke with at the PO in an effort to locate my original package. None of them seemed to give one hoot about my missing package. In fact, one guy put me on hold for 10 minutes and then hung up on me! One woman was so rude that she inferred that it was my fault for having the wrong expectations! I guess to some government workers, 2 days doesn’t really mean 2 days. By coincidence, another package, also sent to me 2 Day Priority Mail from TN was also delayed, taking 5 business days to reach me. Hmmm, not a good week for the Post Office!
Naturally, I have done my best to tell folks about this part of the story too. I am not vindictive by any means, but when people tell me that they want the government to run more things in our lives, I like to have little stories like this to share as to why that might not be the best idea.
In the end, my little package from a 5 hour drive away took the PO 7 business days to deliver… and that after having paid for a premium service. Meanwhile, the FedEx package that Kelli sent arrived at 1PM the next business day. A smile covered my face.
The total cost of those extra valve stems was $ 5.54 plus tax. Kelli’s service… Priceless!

Just superb in every way — these guys went above and beyond to make me — their customer — happy. They also stand behind there work 100% and won’t charge you a penny for a repair /​warranty problem if something goes wrong or fails.
I will go NO WHERE else — thank you — sincerely !