Walmart Tire Lube Express

They accepted full responsibility and reimbursed my parents! Changing this to 3 stars («A-​OK»).

I have never taken down the number of a Wal-​Mart store manager in my life, but my experience here yesterday led me to do so. My husband’s car needed an oil change. I reccommended Wal-​Mart to him since we were down from Phoenix and when I lived here, this was the place I always went. The older man who helped us originally was nice and helped us set everything up. They took down my phone number and said it’d be half an hour. They never called, but we came back after about 45 minutes. Not a big deal– we walked over to the Foothills Mall and killed some time there.
Well, we walked in to pay for the oil change and from here, star after star has been taken away from this review. We walked in and saw a man behind the counter who clearly works there. He had a gentleman standing with him who was in plain clothes. No one else was around and we waited there patiently for several minutes expecting them to break in coversation & the employee to offer some assistance. Based on their coversation, this man was no customer. They were just talking as people who know each other, so I thought it was rude that the employee made no notice of us standing there whatsoever.
My husband, always the one to «make sure to start nice with people,» asked, «Excuse me, sir, are you the gentleman who works the register?» The employee, without even looking in our direction mumbled, «He’s with a customer right now.» We looked around and saw no one there. No employees, no customers. As if we were invisible, he went right back to talking with the man he had standing there rolling his eyes in our direction.
We went to the waiting area before getting up to use the restrooms in Layaway. I think this tattooed, lazy, employee thought we’d wandered off to find a manager or someone who could deal with him. He quickly sent his guest away and when we were back, he was away from the counter fiddling with items in a cart. A nice man finally came to the register and helped the couple who’d come in after us to ring up their Tire & Lube services.
This jerk knew what he’d done by ignoring us was wrong because he basically hid from us after we’d gotten up to go to the restroom.
Not only will we not be coming here anymore, I’m also telling my friends and family who go here for their automotive services to steer clear as well. Oh, and a phone call to the store manager is still in the works.