U-Haul Moving & Storage at East Speedway

Both the employee assisting me to make the initial reservation and later change it were congenial and efficient. I don’t have a computer so I had to call to change the reservation. It was found immediately.

Equipment drop-​off was a cinch and took about 4 minutes on a Thursday afternoon. The guy who helped us, Ryan, impressed us in such a short time with his efficiency and professionalism.
The entrance can be a bit tricky to reach, just off the corner of a busy intersection.

Rental process was fast and easy. The day after returning the truck I received a phone call claiming it had not been returned, and after explaining who I have the keys to I later received a receipt charging me for fuel when I had in fact filled the tank past the original level. I called to dispute the charges and explained that to the manager. Though he consented that the fuel levels on the receipt may not be accurate, he would not reverse the charge on the grounds that he remembered it being higher (they eyeball their fuel levels). Wouldn’t do business here again.

Super friendly service and easy and fast rentals, what more could you ask for when renting a truck! At the last minute I needed to rent a truck and called these guys an hour before my movers arrived. The woman on the phone was so helpful and polite that the process took about 10 min on the phone followed by a quick drive to the store. The truck was out front and ready to go for me as soon as I arrived. Check out was just as easy, they offer email confirmation, so I just dropped my keys off to the attendant and said goodbye… 20 minutes later the receipt was in my inbox for less than what was quoted me. I highly recommend this «no stress» business for your next move.

After a horrible experience with Budget at Furriers just down the street, we were left without a moving van on the day of our move. We called Melinda, the store manager at this UHaul store and she was amazing. Her excellent customer service got us into a perfect sized truck for our one way rental and got us on the road in no time. The entire staff was gracious and considerate and it is a very well kept store. We would highly recommend this UHaul store.

It appears my husband has beat me to another review! Oh the Unilocal wars that go on in my home! haha sorry, I digress.
We went in on a weekend (Sunday I think?) to have a hitch installed on my car. We had made a reservation but it wasn’t really needed. The U-​haul guys were nice, did what they needed to and rather quickly. We went for a short walk while they installed the hitch and the car guy called us as soon as he finished. Prices are very competitive and I would easily recommend this location to anyone looking to have a hitch installed!
* If you will be ordering a hitch through them (I bought mine online), make sure you call ahead to make sure it is in stock before going in.

I bought a hitch on amazon and had it installed on my wifes Kia Soul at this U-​Haul not only where they able to do it with out an appointment the wait was under 40 minutes all at a price that would be hard to beat. If I ever need a hitch installed on any of my future vehicles I will return to U-​Haul.

**UPDATE** 9:22 a.m.
I just got off the phone with U-Haul’s customer service. They explained to me that the insurance is not optional for their cargo vans, so that’s why I was charged for it. I should never have been given the option of not having it, because it is not optional. I told her that that sounded very reasonable, and I did not understand why Aaron couldn’t have said that to me, instead of accusing me of lying. She said she completely agreed and she apologized and sent me a $ 30 gift certificate. Classy move.
Conclusion? U-​Haul Customer Service = Great. Aaron at U-​Haul on Speedway=Unbelievably and unnecessarily rude.
I leave it to you to decide how to proceed.
8÷13÷2012 8:30 a.m.
I was very excited about my experience at this U-​Haul at first. The store was clean, they people were nice, the van was in good working order. All of that very different from my experience with U-​Haul in New York, where the stores are smelly, the people are mean, and the vans occasionally catch on fire.
Everything was going great. I rented the van, making sure to refuse insurance coverage when given the option because I already have insurance, double checked the contract, saw they had mistakenly charged me for insurance, asked them to remove it, which they did, and signed the contract. I completed the huge task of moving a two cargo vans full of of furniture across town, driving up to Ikea in Phoenix, bringing back another cargo van full of furniture, and returned the van early Monday morning. The woman changed me an amount that seemed a little high, but she offered to email me the receipt and so I decided I would check everything out later, assuming they would be reasonable if they had indeed overcharged me in some way.
Big mistake. I look at the receipt this morning and they had in fact charged me for insurance. I call them, was transferred around to four or five employees, and finally get an Aaron (who says he’s the reservations manager) on the phone, who tells me that I’m lying about asking for no insurance, and that I’m trying to scam them out of the $ 20 insurance fee, and that I wouldn’t be complaining if I had gotten into an accident while I was driving the van. I said, no, I wouldn’t have complained because I have my own insurance. I said I thought it was surprising that he would accuse a customer who had paid hundreds of dollars to his company of trying to scam them out of $ 20. He said, «You have no way to prove that you didn’t ask for insurance.» Which is true. I don’t. But I can write this review and warn people that U-​Haul will put charges on your bill against your will and then call you a liar.
Yes, it’s only $ 20, but I prefer not to patronize a company that has so little respect for it’s customers. I’m looking at you, Aaron the Reservations Manager.