Tucson Federal Credit Union

These fucking assholes will continue to take money from your bank account after your auto loan has been paid off. Yes, in between pushing the elderly into oncoming traffic and robbing the blind, these scum fucks will enroll you into an unauthorized savings account in order to continue sucking money from you, after your auto loan has been paid for. All in hopes you don’t recognize it; this credit union has zero integrity. Do yourself a favor and take your business elsewhere.

I don’t even want to give 1 star. This place is awful, I went in a couple of days ago and tried to open an account but couldn’t because of an ID issue. No big deal and the guy who helped my husband and I was very nice. The lady who «greeted» us however was very rude. Still I thought maybe she was just having a bad day, it happens. Today I came back in to see if I could get an account with the new ID and was «helped» by Danielle. Who was also the girl that rudely greeted us the other day. Well she is just awful and rude and doesn’t deserve to have a job. She didn’t get my name right, which whatever, but no apology, no hi my name is Danielle I will be helping you out today… NOTHING. We walked into her office and all she said was so you want an account. With a dirty look on her face and at that point I was done. My ID wasn’t going to work anyway and when she informed me why, she had an attitude. I’m sorry but now I don’t ever want to go back there, she ruined my experience which is unfortunate because I wanted to bank there. Whoever hired her made a HUGE mistake. And to Danielle, customer service is 99% of your job. Clearly you don’t know simple manners. Thanks for nothing and Thankyou for your rude attitude and your bitch face. Sincerely, lost customer.

I didn’t like their service. Bottom line they don’t know how to greet you. They didn’t ask me how was my day going. Nothing.

Completely bungled a simple auto loan by giving me misleading information upfront
that, had I known the truth, would have resulted in me not wasting their time and
vice versa. I suppose their program is to take a prospective lender down the path
as far as possible until they are absolutely certain that it will not work. That’s a
procedure that certainly does not work for me. Now I know. Also, was handed
off several times in the process to novice loan processors who clearly did not
know what they were doing, and at the final stage, the branch manager informed
me, after almost three weeks of bungling a very straight forward deal, that if it
didn’t get finished by the end of the day (it was a Friday) he would be out of the
office the following week on vacation. No clue of any kind as to what even basic
customer service is all about. I’m not mad that I didn’t get the loan, but I’m
furious at the way it was mishandled and the unprofessional manner in which
I was «processed».
ZERO STARS

I just joined yesterday and unhappy first it cost 26.00 to join they take 1 for checking and 25 for savings. Then I went to use 7 eleven and was charge 2 dollars they claim they do not use 7 eleven no more so you have to go to branch if you want cash. I do not see any savings or BETTER THEN A BANK as at least with a bank you have access to your money and not charged even there ebill you need to do it everymonth or a fee 5.00 Glad I kept my account with my Bank its a bad experience about a credit union.

We deposited a substantial sum in a savings account with TFCU. The interest rate was negligible, but we wanted to have the account simply as an emergency fund. Because we didn’t add to the account, the credit union began charging us a $ 5/​month «dormant fee». not only did they get to use our money practically interest free, but they charged us for the privilege. When questioned, the representative claimed that «all credit unions do this».– a patently false statement. All credit unions may LEGALLY have the right to do it, but not all credit unions avail themselves of the right.(We know this from our membership in another credit union). In addition TFCU charges a $ 2 «paper fee» for sending their members a statement. We have closed our account and transferred our business to a credit union that does not nickel and dime it’s members.

The credit union of ‘NO,’ or ‘How to obstruct whatever you’d like to do and waste more hours than necessary on a normal transaction.”
A woman wanted to buy a car from me this week and she had been «pre-​approved» for a car loan at her credit union, Tucson Federal Credit Union. We decided to meet at the 22^nd St. location to finalize the paperwork.
I sat in the lobby with a paid estate manager, who was helping me with the sale of a car owned by my deceased relative. We were there from 2:30 pm to 3:40 pm as the credit union loan officer and the manager stumbled through the paperwork of the woman buying the car.
Finally, they came out and asked to see the title. They seemed to enjoy telling me that I had to have a new title, death certificate and other documentation before they could continue. The estate manager called a nearby auto title company and we sped over to get the required documentation. Of course, the credit union could have done this easily. It only took the auto title company three minutes to verify that the title was clear.
We dashed back with title in hand and when we arrived, the manager took the title and was amazed that we could beat the closing of the auto title place and return so quickly. She held it up to the light and exclaimed, «Well! How did you get this so fast?!»
They also caused the woman applying for the loan a lot of stress, requiring her to dash out, too, to get even more paperwork from her employer. Yet, she was supposedly «pre-​approved» for the loan. She stated to me that she thought the loan officer was new and that he had trouble with his math.
This should not have happened. It took three hours – most of it wasted time because Tucson Federal Credit Union didn’t know what to do.
Oh. In addition, while we were whiling away the hours, three other credit union members voiced their frustrations as they tried to do their banking at the teller counter.
What gives with this place? I know I’ll never bank there.

Great place to bank. I have been a member for years and it has really saved me a lot of money over the years. I’m not sure why anyone would want to use a traditional bank. They greet by name and have made serval suggestions help my money work harder for me.