Safeway Food & Drug

This 1 Star is for there Starbucks inside yesterday I went there to get a coffee got to my car and tasted it they forgot to add flavor, so basically I got a iced coffee with cream! Yuck I went back in and asked for them to remake it and Ad flavor that I had paid for. the woman at counter informed me they were not A real Starbucks and she did not have to remake drink! Instead of being Nice and apologizing for there mistake she began to tell me that I had drank half of it and it basically wasn’t her problem it wasn’t made correctly! Great customer service I will Never ever buy another Coffee from your Business again… which is sad because I was a regular that spent an Average of 6.00 a day on there coffee Never Again!!! I will instead go to A Real Starbucks!

I just got the worst service from the Customer Service desk and the manager. I went in to buy the large diet tonic (Safeway brand) for $.79 each. At 2PM they were out. My checker suggested I ask Customer Service to see if there was more in the warehouse. I did and there were none left. I asked if they would sell me two for the same price as the big bottle which is the same amount of tonic. The Customer Service rep and the manager just said no they won’t do that for me. Then they turned around. No smile, no explanation, nothing, just NO!
I told them a few months ago I had the same experience at the Safeway on Prince and Campbell and they said of course. They apologized for running out and took care of me. WOW! I was delighted!
The funny part is my primary Safeway (I live close by) is the one where they treat me like a bother and the Safeway on prince and Campbell care about every shopper.
It would have been less than about $ 5 to make me an even more loyal customer. No such luck! I am no longer shopping at the Safeway on Oracle and Ina because they could care less about Customer Service. They also don’t seem to know how much product to order since they run out of it on a Thursday at 2 PM.

I know all the Safeway stores are under a transition after being acquired by Albertsons, but this store no longer warrants 5 stars due to the continued WiFi issue and inadequate staffing as noted by another Unilocaler. The current store manager falls far short of Tony, who was the manager for years until transferring to a store closer to where he wanted to be around a year ago.
I’ll try to be patient during the period the two chains merge, but will keep an eye on the changes, positive and negative.

Absolutely the worst customer service — it’s now been the third time in less than a year that we have been treated terribly and manager on duty tonight just made things worse, born and raised here in Tucson and lots of friends and family have shopped here for years but this past year nothing but terrible customer service and they make you feel like they don’t need your business– very sad won’t ever shop at this location again

I have been going to this store for about 10 years now, but will not return. The last 5 trips have each had a problem and they just don’t care. From buying expired salad dressing (dated October), not giving me all my bags, incorrect pricing, the bakery «expert» trying to tell me that pita bread was the same as sandwich thins – after waiting for 10 minutes and 3 calls for them to help. Customer service and mangers don’t care. There are too many other grocers in the area– Sprouts, Trader Joe’s, Whole Foods and Walmart neighborhood market to waste your time here!

This stores customer service is the worst and the managers even worse. They have never been helpful and after shopping here for 18 years Im never going back Ever!!!
Dont shop here!

This has been my neighborhood market for many years. I love these guys. They renovated a few years back and it really gave the place a more homey look. the cashiers are all nice and polite. The butcher shop is outstanding. I’m not a big fan of the bakery or the deli, but kudos goes out to this Safeway. Especially with what they went through Jan 2011.

What a nice big beautiful grocery store. I was visiting my sister in Tucson, we needed a few things for dinner and this is where she shops. She says everyone is so friendly. This is the store where the horrible shooting occurred this winter. It was very sad to walk right where everyone was standing. I would suggest paying a visit to support this nice store and remember those who lost their lives or were hurt that horrible day in January.

This is a newly renovated safeway. It is a good, but not great, grocery store. There is nothing special about this Safeway — if you’ve been to a new Safeway in a major city — it’s just been recently updated to that style. They are consistently out of popular items, crowded, there’s not enough space and some sections are quite disorganized. Everyone who goes here is snobby so don’t expect much if you feel like talking to somebody in line, since you’ll definitely be waiting in one.

The best grocery store ever! This Safeway has been remodeled and is very nice. There are friendly employees passing out samples. The produce and butcher/​deli are great and the checkout lines go by fast. Prices are reasonable. It looks a lot like an AJ’s in there.