Sabino Veterinary Care

Sabino Veterinary Care has provided my «snowbird» pets with the most professional, informed, and considerate care possible… so much so that I have transferred all records and annual care to this facility from our upstate NY veterinary practice. Drs. Susan and Jim Stofft spend time getting to know the animals, and their gentle touch and compassion with our elderly cat and dog is something we are very grateful for. The practice has just opened a new, state of the art facility (next door to the former location) with comfortable exam rooms and a large reception area that makes visits there ever less stressful for the critters. Job well done! Keep up the good work. I would not hesitate to recommend… and the vet techs and front office staff are wonderful too!

Great, compassionate care for pets and clear dialog with clients. These vets do copious amounts of research on their own time to stay current with progress in medicine. So impressed with their new clinic (just 100 feet south of their old one) and their friendly, pro-​active team. They have cared for all of our family dogs and cats for years.

There are no words to describe how grateful we are to have found Dr. Stofft. He is by far the most knowledgeable vet we have found in Tucson! He is kind, explained his diagnosis to us and even though he had many patients did not make us feel he was in a hurry. We did not have an appointment but we were so fortunate to have had the opportunity to have him see our Dachsund. His staff is also so professional but kind and made us feel welcome. My husband and I love our dog very much and he understood our concern and handled our dog very lovingly We left the office this morning so happy to have finally found what was wrong with our dog and knowing that with the treatment Dr Stofft gave him he will be better. Thank you Dr. Stofft and his staff! You are wonderful!

The doctors and techs are so kind, and truly love animals. My cat is very grumpy and doesn’t like new people. He is always treated like a prince and is calm and feels loved by the people at Sabino Veterinary Care. I took him in for a bite wound on his head that abscessed and they gave him an antibiotic shot, cleaned and shaved the wound area, and put ointment on him in under 15 minutes. And the price was VERY reasonable. I feel so luck to have found such a loving, caring, effective Veterinary office. This is as good as it gets.

We continue to love Sabino — see previous review for more details. They have been nothing but kind and patient and their prices are on par with other vets. I absolutely, 100 percent recommend Sabino Veterinary Care.

Though we were very disappointed when the Drs Stofft left their old practice that was extremely convenient for us, we followed the, to their new practice because we just couldn’t imagine having anyone else caring for our two aging dogs. I was honestly shocked to see a 1 star review as we have had nothing but excellent care from both Dr. Jim and Susan, and the entire staff has always been extremely friendly, courteous and professional.
Several years ago one of our dogs got seriously ill and we needed blood work in a hurry to determine the problem Our vet at the time did not have lab facilities and sent us down the street to another vet who had a lab in house. That is how we met Dr. Jim who agreed to see us immediately after a call from our vet. Turned out our vet was completely misdiagnosing and mistreating the problem, and we credit Dr. Jim with saving our dog’s life. We have also seen Dr. Susan on occasion and she is equally as wonderful (no wonder they are married!). We are extremely confident in their knowledge, professionalism, and decision making abilities when it comes to our dogs who are both pushing 15. They are both a challenge to treat, as one doesn’t take medicine (she can sniff it out no matter what we do to hide it) and the other doesn’t tolerate medication, and Jim has been very open to exploring alternative methods of treatment. We are in fact impressed by how much he seems to know about alternative methods. They must be doing something right because both dogs are doing well, especially considering they are almost 15!
The office seems very well run. We have never had to wait too long for an appointment, and have always been seen promptly in an emergency. Someone always calls to follow up and see how the dogs are doing if anything serious is going on and communication is very good to excellent. I am very glad we found the Drs. Stofft as we feel confident our dogs are still alive and doing well because them.

I can’t say enough wonderful things about Dr. Jim and Dr. Susan! They were referred to me by our puppy trainer and I am so happy that I picked them out of all the vets in Tucson. They always take the time to listen to my concerns and answer my questions. They typically give me a variety of different options for care based on what my budget will allow. They help me prioritize based on necessity. They never judge my decisions and are very compassionate and down to earth. Their office hours are an added bonus… perfect for people who work during the day M-​F. I would highly recommend them to anyone looking for a vet… in fact, I did it yesterday :-)

Poor service each time I’ve visited.
The first visit was good until checking out to pay. The charges were wrong and when I caught it, the girl laughed. I guess it’s funny when its not your money. I passed it off as a mistake until the next visit.
The next visit was to pick up syringes. The box was opened so I counted and found 30 units missing. It took well over 10 minutes to resolve. I offered to pay pro rated for what was there so I could go about my business but that wasn’t possible. I ended up getting the full box after the lengthy wait but was glad I checked.
The last visit was this morning. I made an appointment and confirmed what the approximate charges would be. When I arrived I was asked to authorize charges OVER $ 100 more than quoted. I was also told my pet would be there for several hours when making the appointment and today I was told he would be there all day.
I questioned the receptionist who then asked a technician who tried to explain that the Dr believed what was necessary was on the bill. When I asked why the additional $ 100 plus wasn’t quoted when I made the appointment, she said she didn’t know. When I asked the same question about the length of stay I received the same answer, I don’t know.
I guess most people with pets just shrug and say ok because they love their pets and the folks here seem nice.
A very poorly run vet clinic with poorly trained staff is what I’ve encountered. Watch your billing. Watch your wallet. Don’t let your emotions get the best of you and settle for poor service. I’m taking my business elsewhere.

I’m surprised this hasn’t been reviewed yet, but I guess it’s the restaurants that get most of the reviews… Sabino Veterinary Care has been an awesome vet for us over the past couple of years, and has gotten way better since Dr. Susan and Dr. Jim Stofft took over. These are two excellent vets and I feel very comfortable bringing my dogs here. We typically see Dr. Susan Stofft, who is pretty much everything you’d want in a veterinarian. I hear people often say they want the kind of vet who is both professional but also will sit down on the floor and enthusiastically pet your dog. That’s exactly how I’d describe every visit here. Lots of knowledge and experience, but a lot of heart too.

After dealing with a long and emotional pet illness, I turned my dog’s care over to Dr. Jim and his staff. Tucson is lucky to have Sabino Veterinary Care– Dr. Jim shows kindness, concern, and dignity to his patients. He gave my dog a thorough physical exam (which I have not seen another veterinarian do!) and gave an unbiased opinion of my dog’s prognosis, without ordering expensive, invasive procedures. Unfortunately, my girl had to be euthanized, but Dr. Jim made the experience emotionally supportive and as comfortable as such a situation can be. I will continue using Sabino Veterinary Care for my other dog, as I have not been to another clinic with such a great staff.

I would give more stars if I could. Staff is friendly and professional. Dr. Jim is knowledgeable, and really cares about what is in the best interest for your pet and you. He will take the time to answer any and all questions you may have. After having a horrible experience at another vet’s office I am relieved to have found such a fantastic place to care for my pet!