Royaile Kennel

I recently boarded my 2.5 year old dog here for the weekend, upon my arrival to pick her up I had come in unnoticed and as I walked up to ‘ring the bell for service’ I could her one of the workers out in the kennel with the dogs yelling «SHUT UP» very loudly, my dog seemed to be a little stressed out from the experience. I was told she would also recieve a bath, but that hadn’t happened. It appeared to be a very nice place and I wanted to like it but was definitely turned off by this experience.

We had boarded our dog Bella prior to our trip to Germany. They had promised a washing prior to pick up, and we were so excited about this! I don’t board her very much, and it breaks my heart to leave her even for a day. I was confident she would be cared for very well, maybe even better than we could ! :) When my husband picked her up, she had weepy eyes, smelled of urine, still had the tick solution greasy on her back, and the man who gave her back to us stated he almost used a shock collar on her because of her barking. She has never had a problem with this, she may bark at intruders at our home, but??? We will NEVER be taking her back here. I am waiting to hear back from the manager. Sad.

Have used this kennel for a few years now. We have 3 dogs one of which has special needs and they accommodate us with no problems, even on short notice. The dogs always come home happy and healthy

Website and credentials looked great and sounded impressive. When we drove up the landscaping was well taken care of. People were pleasant. However, the landscaping was better than the area were the dogs are kept. Took our indoor dog to the kennel at scheduled appt and there was so much urine in the kennels that my dog did not have a place to lay down and I slid in my flip flops in the urine… The facilities for the dogs are not buildings but shipping containers with cut out doggie doors to an outside kennel. The inside part of the shipping crate/​kennel (where my dog would mostly stay) was very very small. Had great concerns about comfort level in the heat of summer or cool nights in winter. This may work for a heartier dog who mostly enjoys being out side but not for a sensitive soul like my indoor dog.

The people are nice and the facilities look good. Left my dog here for a week. Gave him the bath they promised but didn’t do a day after his boarding and found three ticks. Not too happy about that. Took dog to vet today for unrelated visit and they found another tick. Left a message with the owners and awaiting a call back. We’ll see how they handle this.