Red Lobster

it’s quite possible that chow time in a prison would have been a better experience.
We waited 25 minutes to be seated at 5:00 PM on a Saturday. No problem until we noticed that the place was half empty. Then add 20 for the waiter to greet us (whereupon we ordered drinks and food at the same time), then a full hour for our food to be served. Oh, we also had to point out that in order to eat dinner, it would help to have utensils and perhaps napkins.
They ran out of one of our ordered side dishes, the glaze on one dish essentially ruined the entire plate and another entrée was never even served! — A manager came over to offer an explanation, but by that time the damage was done. We had two small children in our party, and they were well past their half life of a restaurant meal.
Our Waiter (Austin), was solid, but screwed as his kitchen and bus crew failed him. We saw at least two other tables having disputes. Never Again will this place see our $

Nothing but awesome service at this location ask for cade or john if they are working!

I grew up with Red Lobster being a go-​to restaurant. They went through their phases of deciding to be upscale, casual, and back, but it was always focused. This review is split between commenting on this location and Red Lobster in general.
They’ve lost their focus. I can’t tell anymore what type of service they are trying to provide, nor what demographic they are trying to serve. Everything is just profoundly mediocre now.
The hostess was neither friendly, nor unfriendly, and the food was quite bleh. All I got was fried shrimp, and with the millions that Darden probably spent on breading R&D, all they had to do was fry them for the correct amount of time. Yet, they were overdone. Our server was friendly, but seemed genuinely terrified of us (or any other guest). At some point in the hiring/​training process, you still have to assess whether or not someone has the right personality to be a server, regardless of how trainable they are. The server put out effort; I could tell she was trying, but she wasn’t as attentive as she could be. I know it was because she was afraid of interaction.
Overall, not terrible… but it could’ve been a little cleaner, a little friendlier, and in general more on point. There’s so much more competition now than when RL was founded, they will not survive unless they step it up.

We hadn’t been to Red Lobster in many years, so when Partner had a bee in his his bonnet to have Dueling Lobsters, off we went.
We expected to wait because it was peak time (7:00, Saturday night), and we did, at the bar for about 20 minutes. The bar and restaurant are much nicer than I remembered, and the lobster tank is way less obtrusive. Thankfully.
Our server was Kellen, who was terrific. He gave Good recommendations, delivered our food in a timely manner, and pretty perfect timing.
We ordered shrimp lettuce wraps as appetizer which were really good. It’s for at least two people or for one VERY hungry person. We ate every bit of the shrimp and most of the lettuce.
For dinner, we ordered Dueling Lobsters and Coconut Shrimp with fries, and both came with large salads, and of course the cheddar biscuits. The food quality was good, just not exceptional. The Colada Dip with the shrimp was different, in a good way. We couldn’t finish the lobster because it was rich with the added shrimp (31 – 40, I think) and the creamy sauce on top. The lobster and biscuits helped to make for an exceptional breakfast the next morning

I haven’t been to Red Lobster in years. I have to say the décor is much nicer than it used to be. We ordered from the shrimp festival menu. The coconut bites shrimp was great. I love popcorn shrimp and coconut shrimp and this was a great combination.
The seafood was all pretty well done and the cheddar bay biscuits were great. Unfortunately the salad left something to be desired. There was actually the stalk from a head of lettuce in it. Beyond that I expected something more than the standard lettuce for the base at Red Lobster’s price points.
The service was fine other than a splashed drink that was taken care of by handing us a stack of napkins for us to clean up.
All in all a decent meal but at over $ 50 plus tip it just didn’t wow.

First off, I have never really been a fan of Red Lobster. My memories of this chain are filled with crappy service, dirty floors, and sub-​par food. Tonight’s experience was completely different.
The restaurant was really clean, the hostess was friendly, the food was delicious (we had the coconut shrimp and snow crab legs), and the server, Jon, was beyond amazing. I cannot say enough about how amazing Jon was! He was attentive without being annoying or intrusive, very knowledgeable, and very friendly.
The décor in this Red Lobster was very nice and seemed new. The bathrooms were spotless, the prices weren’t too expensive, and the crab legs were firm (not rubbery)… everything was amazing.
I absolutely recommend this place to anyone looking for a great dinner. My wife and I had a wonderful experience.

Jade my server had an awesome attitude. She really took care of my needs and was on top of it. Great food and excellent service!

When I was a kid, and I lived in Tucson, I remember my grandfather taking me to eat at this Red Lobster right before he moved to another state. I was recently visiting my mother in Tucson and we were reminiscing about good old gramps, and decided to have lunch at Red Lobster,
Sarah was our waitress and she was great. My mom had a coupon for a free appetizer and Sarah allowed her to use it, even though it was not printed out as it probably should have been.
For our free app we had the lobster stuffed mushrooms. They were a little too rich and cheesy for me, just a matter of personal preference though. My mom loved them.
For our entrees, my mom had the fish and chips, which was a HUGE serving. I went with the ½ pound of crab legs. This is listed on the menu as an add on, but you can order it on your own. I also had a side salad for an additional cost. I found the side salad to be a little boring for the price. Everything else was excellent.
When we were getting ready to leave, Sarah brought us refills of our drinks in to-​go cups without being asked. She also wrote the date and contents on the carry-​out container my mom had requested. It’s little acts of customer service like this that make a good employee a great one. Kudos to Sarah, Red Lobster management you should give her a raise..

I had never before been to a Red Lobster, and I am not sure that I will be back. Mostly because of the service. My boyfriend and I were on this side of town and starving last night, so we decided to stop in and try it since neither of us had eaten here before and the place we had set out to go to was closed.
We walked in and had to stand in the entrance way for some time while four employees standing at the bar stared at us, not wanting to be the ones to acknowledge us and thus, I assume, take responsibility for seating us. Finally a girl comes over and takes us past tables with cleaning supplies out and seats us. Oh, I almost forgot! We are in an hour and fifteen minutes before they are supposed to close.
Then we wait. And wait. And then someone comes over for our drink order and we both get iced tea. When she brings the drinks she asks if we were ready to order and we asked for a few more minutes. We should have ordered dinner then. So after a while if waiting (with my empty iced tea glass) she comes back, fills my iced tea and takes our order. We got the sweet chili shrimp as an appetizer and I ordered fish and chips with a salad and bf ordered crab linguinie with a cup of soup.
Our biscuits came out and let me just say, those were the best thing that hit the table. They were so yummy! Then we waited, with my tea glass empty again. After 5 to 10 minutes with an empty glass I found the iced tea pitcher behind me and grabbed it to refill myself and my date. The waitress sees this and takes it away. All I could think was «No, don’t take it! Now I will never get a refill!» But that seemed to be her wake up call. The first twenty minutes we were there or so, my glass stayed empty longer than it stayed full, and after she caught me refilling my own tea, she made more of an effort to come by and check on us.
Our appetizer and soup and salad came out, and they were pretty good. I am a fierce, fierce judge of ranch dressing, and the dressing on my salad was peppery, there were fresh cucumbers, tomatoes, carrots, cabbage and more than three croutons on it (I hate when places only give you a few croutons.) The lobster bisque was delightful, though I have nothing to compare it to and the shrimps were sweet and spicy and cooked very well.
Dinner came out, and while I was expecting more «eat with your fingers» type of fish, this came out as a huge filet. I would have preferred smaller, more manageable pieces of fish. My fish was a little over cooked and dry, but overall pretty tasty. My boyfriend seemed pretty happy with his crab pasta, it did have a good amount of crab in it. (I can’t eat crab after a fateful night when I was nine and ate WAY too much crab, so I didn’t try it).
The entire time, though, employees were draped around the bar on their cell phones and cleaning up tables and floors. We definitely felt rushed and like we were an inconvenience to the staff there. While my iced tea was empty, I made eye contact with many employees, and while some would stare, others would look away, but no one came by to ask if we needed anything.
So, I don’t think I will be back. This was a pretty lackluster experience.