R K Plumbing Heating Cooling & Fire Protection

Seems like there is a pattern going on with this company. Looks to me that this company works with home warranty companies in order to collect a quick buck with shoddy work or no work at all.
R K Plumbing Heating Cooling & Fire Protection sent someone out on 22 Dec for a shower leak. I Didn’t pay attention until my wife tried to used the shower the next morning. The replacement knob wasn’t installed correctly, so we only got a ¼ turn out of it and the handle was loosely installed. Yeah, it was a cold shower morning for us. Besides the fact that he left dirt and grime all over the wall around the faucet, but also all over the sink too.
They were contacted yesterday and again this morning. I was told they were booked up for the day only after I mentioned how crappy the work was done. After a heated verbal conversation with cursing coming from both ends of the phone, I told the Manager (I assume that’s who the clown was) to have a great day and was hung up on. I’ll fix the fricken thing myself.
Would not recommend them to an enemy, let alone a friend or family member!
UPDATE: (12/​24/​2015 @ 11:30) Manager called, will send plumber out to fix and all is good in the hood! Raised it up to 2 Stars pending my arrival home to verify job is done correctly!

Used this company after they were sent through my home warranty. The two items they were sent to repair were not repaired and I still had to pay them. One thing that he attempted to repair was done ½ way. In fact, you could not turn on the faucet all the way without water spraying everywhere. Apparently, that is a normal thing to do in the plumbing industry. When I questioned this, his response was that he had done this for 20 years. Although I’m not a plumber, I can tell this isn’t correct.

Cullen is the BEST thing this company has going for them! After AHS sent them numerous times to my house for various plumbing issues, Cullen was the ONLY plumber from RK Plumbing that ever actually resolved any of my issues! He actually took the time to talk to me about my concerns and took HIS time in correcting them! Not going to bad mouth the «other plumber» they usual send to me (though he never seemed to DO anything for me service call fee), but Cullen… he is worth his weight in GOLD. Go start your own company Cullen. YOU are 5 stars.

Like other users, can there be a negative star rating, like a dwarf, imploded star?
This is a story of easy money! Show up, do nothing, collect your service fee and off you go.
RK Plumbing (ROC#196 399 K37) was sent to my home by 2 – 10 Warranty to service my water heater.
Upon arrival the service man was told that he was dealing with a 19 year old water heater that was making grinding sounds when heating water. Some of the sounds were pretty extreme. He was also told that the water coming from the heater had an odor to it.
The guy looked at the water heater, told us that there were a number of code issues that would need to be addressed and ran the water for about five minutes (it’s a 50 gallon tank). He could not replicate the problem.
He went outside to talk to the warranty company. Before he came back in I had a call from the warranty company telling me my claim was denied because the problem had not occurred in the few minutes the guy was there. He never discussed possible causes or other actions that he could take. Got his $ 60 and was done.
Easy money!
I kicked him out of the house.
Reading these reviews and the BBB reviews this type of encounter is typical for RK Plumbing.
Caveat Emptor!

I just wanted to off-​set some of the bad reviews. I placed my request for service on/​line with AHS. Ten minutes later a call came and the appointment was set. I received an additional call 30 minutes prior to arrival. The tech, Culler, was friendly and efficient. He had a new garbage disposal on the truck, and 35 minutes later the service was complete. I guess it just goes to show its sometimes good to keep an open mind and not be tainted with Unilocal reviews (I always check anyway).

RK Plumbing came to replace a leaking water heater. Owner had American Home Shield and a maintenance contract. Jerry L. (Field Supervisor) installed the new water heater and did the necessary updates to bring this old installation up to code. He was very efficient and skilled. We were very pleased with this company.

If I could give RK Plumbing less than 1 star, I would. RK Plumbing was contracted through our home warranty company, American Home Shield. They have come to our home to do several jobs in the past. Each time, they have shown up either at the end of the 4 hour time period, or after. One time, the company called to assure us the plumber was going to be here, and we ended up having to wait over 7 hours for him to arrive.
A week ago I set up an appointment to have RK Plumbing come out to our home. I had a window of 10am-​2pm. When I realized I had scheduled the service for July 4^th, I promptly called the company to ensure there would not be any issues with this. Pedro assured me the plumber would be able to be here today, July 4^th, between 10 and 2, as scheduled. After waiting for 3 hours and 51 minutes, Amanda from RK Plumbing called to let us know they were then going to send the plumber out to us. When I told her the plumber had 9 minutes to arrive, as that was the end of our 4 hour window, she handed the phone to Pedro, who proceeded to insult me and condescend to me. Before trying to hang up on me, Pedro said, «I’m not going to bother sending my guy out just to waste his time (as if MY time hadn’t been wasted for 4 hours today!). It’s July 4^th. You need to learn how to be patient.» I explained the him that I don’t need to learn anything, and that he needed to stick to the time frame he provided me. After telling me that I would have to reschedule for another day, Monday through Friday, with the same kind of time frame, he tried to hang up on me. I told him we would definitely NEVER use RK Plumbing again.

I have a home warranty who contracted R K Plumbing to come look at our hot water heater. After looking at it and calling my warranty company they said it is approved to be replaced but I would have to pay R K an additional $ 430 for ‘modifications.’ I thankfully said thanks ill think about it. Got a second opinion and no extra charges he said it wouldn’t need modifications and its a simple replacement because my house is only 10 years old. RK you are a scam! Second opinion cost us an additional $ 60 dollars but ended up saving us 400+

Our home has a two year warranty. This being my first home, I figured I could just go get the work done and then submit my receipt and the warranty company would just reimburse me for what they could. After the first company come out and said that I for sure needed a new water heater, I called the warranty company to get more information on our policy and they informed me that I HAD to use a company that THEY supplied (RK Plumbing). We scheduled an appointment for 5PM. I told them I could make this time, but it was a little inconvenient as I would have to take some time off of work. At about 5:40PM, I called the company asking where the repair guy was. They finally called back and said he was on the way. Meanwhile, they must have called him and chewed him out for being late. So, when he got to my home, he was not very happy.
He took one look at the water heater and said «I can’t work on this bro.» Since the previous guy that came out had emptied the tank and took out the elements, that VOIDED my warranty even though he was licensed and bonded as well. He explained that the unit would have to be in working order. I told him «if it was in working order, then I wouldn’t have called you.» He didn’t like that remark. I finally calmed him down and told him that I am new to this and I needed help. He started looking around some more and realized that the water heater was bigger than the gap between the A/​C unit and the door frame. He said that it would be a lot of work. By this point, I was very uncomfortable with him being there, talking about how it wasn’t cool that I called his boss saying that he was late. He even made racists comments like «some little chinito put this thing in bro.» Overall, I would say he was very shady, loud, rude, insulting, and lazy.
After being at my house for a total of about 8 minutes, he said he needed to call the insurance company so he drove down the street to go talk to them. He came back a little while later saying that the warranty denied my claim because I had voided the warranty by having another professional come out and look at it. The truth is, they didn’t want to do it because they thought it would be too much work getting the unit out of the small room. He presented me with a bill for $ 100, for that whole 8 minutes he was there (they don’t take AMEX). I didn’t want to get any more upset and money wasn’t an issue for me, so I just paid him and he left.
What is the point of insurance and warranties? They are never really there when you need them, always trying to find an easy way out. I seriously spent about 10 minutes researching water heaters online and watching 1 YouTube video and ended up doing the whole job myself for about $ 300. Bottom line, don’t waste your time with this company. As a business you should show some professionalism and courtesy. I also called the warranty company and told them not to recommend this company anymore. Good luck.