PetSmart

Clean, well-​laid out store. All of the employees I pass by were friendly and offered some sort of acknowledgment or greeting. I appreciate this as is tells me that if I have a question they might actually help instead of walk the other way. I’m sure we have all experienced that type of treatment sometime or somewhere.
I had the chance to peek in on the Manager who was in an office doing some desk work. She appeared to be in on her time off as she wasn’t in uniform. I was probably interrupting whatever she was doing as it was a bit obvious she wasn’t in on official work duties. Still, she took the time to talk to me and offer advice and help.
Customer service goes a long way with me; it can make or break deals. I may frequent an establishment who may fall short in other areas if the staff treats customers kindly. Many times customer service is the saving grace for a second chance.
Clean, well-​organized, well-​stocked, full-​service (vet, growing, training, boarding, supplies, etc) pet store. Big chain, of course, but friendly and helpful staff at this location is great. It is often-​times unexpected from the bigger chain stores.

After a long night shift, I remembered one of my animals was out of food. I thought I was going to have to stay awake waiting for petsmart to open at 9am. I was very excited to find out that my local petsmart was open at 7am! Thank you for having early hours!

If I could do zero stars, I would. I bought a pet plan from Banfield. You can go online and schedule your pet’s wellness visit, which I did. They never called to confirm and when I called them they were two weeks out. I was told when I signed up I could cancel at any time. Since they were taking so long to get me in I decided to cancel. They told me I could NOT have my $ 100 deposit back. Don’t get caught up in this. They will try to sell you a higher pet plan and it will cost you much more than just going to the vet. I’m so disappointed. I want everyone to know this is a scam.

Kevin helped me find a crate to take my dog on the plane with. He knew all the requirements and made it so much easier on me. I really appreciate his help.

Treated very terribly. It was all, because an issue of a receipt even though I had an unopened bag of dog food that I wanted to exchange. Would never go back.

Our pup just spent the weeking at the Petshotel and Doggie Daycare while we went and got married. She loves it here. She always comes home exhausted for days… We picked her up at noon on Monday, and when I got home, I noticed we were charged for a full day of doggie daycare. Also when we arrived, they told us she was in «time out» because she was being a little snippy with some other dogs. ok fine. she is a JRT… but I guess I would expect to not be charged for a full day. I didnt say anything or call, but its the little things like that which annoy me. They staff is really friendly. and she always comes back clean. We will certainly take her back. She also goes to Banfield in the same Petsmart, so they check her vaccinations and I dont have to bring any extra paperwork in. That makes it convenient. Thanks for taking great care of her!

Meh. I took my long haired dachshund here for a trim, nails, and gland expression. I got some sort of package deal, I think it was around $ 50. He was clean and mostly evenly trimmed– a few spots were uneven. But later that evening, he fired off some gland juice. I would think for that price, and for taking three hours on a Tuesday early afternoon, they would have been more thorough. Probably will not be coming back for grooming.

This Petsmart is always stocked with everything I need (I have two dogs and a hamster) and is always neat and tidy.
Today, I went into this store with my husband to grab dog treats and hamster treats. The guys who helped us, Michael and Kyle, were very, very nice.
Sometimes their prices are a little steep, but if you become a member, the prices even out and are very competitive.
I love coming in here because people always bring their pets and that’s always fun.
I like that when you check out, there’s an option to donate to a pet shelter. I do every single time.
This place also offers a pet hotel, grooming, and training. :)
I just wish they would carry more earth friendly products such as biodegradable poop bags. The ones that they do carry are so expensive. TJ MAXX usually have biodegradable bags, just an FYI.

This isn’t our normal PetSmart but this is only one of two in town (I believe) that has the PetsHotel and Doggie DayCamp. The last of which this review is based on.
We were having some work done on our back yard and needed to find something to do with our dogs for the day. This was the perfect, affordable solution.
Your pet can arrive as early as 7:00 a.m. and stay as late as 8:45 p.m.- for one flat rate. They will feed them, if you choose, and even give them a special treat during the day, for another small fee. At the end of the day they give you a Pawgress Report to let you know how your dog did with other dogs and staff as well as how they ate and even potty habits. (YES — I finally get to use «potty» in a Unilocal review!).
The staff seems well trained and professional and the pet area is secure. Our dogs came home happy and, I swear, smelling better than when we dropped them off.

Better prices than petco

I really, really hate downgrading a place, but sometimes, I have to. One obnoxious employee is the cause. First, let me give a little history. My beloved German shepherd puppy, Marley, is 4 months old and we have always shopped at this Petsmart. The employees have always been sweet and helpful. I train my girl daily, always with a harness. I was ill, so our training was suspended for a week. Marley’s vet appointment was due and she had outgrown her harness! We had no choice but to attach her leash to the collar. Marley hated that with a passion! Okay, we enter the store and my girl is not cooperating. Immediately a cashier came over and started pushing their dog training. Not in a nice way, either. He was extremely rude and condescending. I explained in full detail why Marley was acting up. I also told him that we planned to buy a new harness immediately after her check up. Vet appointment went great as always. After her appointment, we picked out a new harness,(large!), a new collar and several new chew toys. Unfortunately the only open register was being manned by the jerk. He started in all over again about their training classes, after I had fully explained that we weren’t interested 30 minutes before! I literally bit my tongue, picked up my 35 lb puppy and walked out. My husband was left to pay and he told the guy,“You already gave us your spiel and we aren’t interested. You’re lucky that my wife just walked out without going off on you.”(My daughters gave me this info) Lucky indeed, my dogs are like my daughters. I’ve trained 2 previous shepherds so I think I know what I’m doing. If a learning 4 month old puppy isn’t welcome at Petsmart, just tell me. Don’t try and shove your classes down my throat. I had loved this location, but as they say, one bad apple spoils the bunch. BTW, we named her for the great Bob Marley, not the movie! All of our shepherds are/​were named after great musical artists,

I have a dog that likes to go outside, even though he’s small and there is no outside time. I only brought my dog here because my regular kennel was booked. I should planned ahead. It’s so generic! Notice why they don’t let you tour the facilities? It looks nice on the outside but the spaces are so small. I ended up signing my dog up for a ton of playtime because I was worried about him sitting in a small cage for so many hours.

Originally, I loved this location. However, having a very timid dog, I am maybe a bit over protective of her. I explained to the girl that she will struggle and wiggle and she may need a second set of hands.
You could tell I was that annoying customer to this groomer. She took my pooch to the back and I hear her yelling at my dog to hold still and my dog Unilocal followed by more yelling. Another girl then brought her out and said they couldn’t finish because they didn’t have the time/​staff for two people to clip her nails.
Being that I had brought Maggie to this location several times and never had an issue, i was beyond shocked. Everyone was usually so accommodating. But this visit… you shouldn’t yell at people, let alone animals, like that.

I love going into petsmart over Petco any day. The groomers are very reasonably priced and the doggy day care center is a great place to have your dog socialize inside vs in tucson’s hot sun.

I dont normally write reviews but, I had the best experience here, they took wonderful care of my rescued American pitbull terrier. Shes a very timid doggy and the girl that bathed her did an amazing job. I got the furminator plus, flea and tick bath and a nail grinding. I had a bad experience at the Wetmore location so I was a little lethargic bringing her back here but they did the most amazing job. I highly recomend them and I will be back! Total cost of service was 45.00 even. They even saved me money!

This is a busy, but great, Petsmart. They have a lot of pet services available in one location: doggie daycamp, cat & dog boarding, a fully staffed pet training center, grooming salon and a Banfield Animal Hospital. I can’t comment on the grooming salon, hospital or boarding areas although I will say they are all usually very busy on the weekends (when I come in the store with my dog) so they must be doing something right.
So far, I’ve had two rounds of training classes for my dog — the beginner/​puppy series and an intermediate series. The trainers — Jessie, James and Chris are all wonderful. Very patient with each animal’s individual tweaks and personalities and they are all multi-​dog owners as well. You can book either a class series (with other dogs & owners) or individual sessions with specific trainers. The classes are great for socializing your dog and desensitizing them to new people, sounds and activities. I’d recommend classes and/​or private lessons to any dog owner. There’s no reason your pet shouldn’t be a happy, healthy and productive member of Doggie Society.
If you’re just visiting the store, they have a massive selection of everything you could possibly want for your furred, feathered, scaled or (insert other type of animal here) pet. Food, toys, books, clothes, beds, toys, medicine, toys, toys, toys! Saturday and Sunday are by FAR the busiest days of the week at this location. I kid you not, I’ve seen hundreds of people and dogs in one weekend come through the doors (even a pot-​bellied pig once). If you want it quieter, go during the week. If you want to pet puppies and expose your dog to the best butt-​sniffing around, go during the weekend.

I would have given a higher review as I come here several times a month and prefer it to Petsco as they have more selection on aquarium products and fish, as well as lower prices, but I just had quite a rude employee interaction so I’d have to say that warrants a few less stars.
There is one employee I really like in the fish section, a young man who helped me with otos and seems to know a decent amount about fish keeping. He says he knows more about saltwater tanks but he was very helpful to me and I have freshwater tanks. He is just great.
Today however, I was helped by 2 young ladies and while one packed up my fish the other started a conversation about bettas, of which I have many and read everything I can about.
Let me put my experience about bettas into perspective: I spoil my bettas, I filter and cycle my tanks, they are heavily planted, they have Mopani driftwood pieces in each tank that I have taken the time to file and sand down so that they don’t rip their fins. I tie anubias of different sizes, mosses, and other plants to these. I use Amazonia to grow other plants. I make my own «Betta Spa» with Indian Almond Leaves to lower the ph and give them a little treat. I make my own betta hammocks with craft mesh and I grow java moss on them (they LOVE those). I read DIY websites on betta tank crafts. I make my own filter baffles because bettas don’t like too strong of a current. Each betta has its own cycled filtered planted heated tank much larger than stores say they need (my tanks range from 5.5 gallons to 10 gallons and I have 4 of them at the moment). The temperature is at the right range for my bettas, and I have ammonia monitors on each tank as well as the more reliable Freshwater Master Test Kit. I have an arsenal of fish medications on hand just in case, but also know that one should beware to overmedicate. I know which ones harm bettas (anything that ends in -«fix» — Mealifx, Pimafix, Bettafix). I go online to ask experienced betta keepers advice often.
At the same time I know that not everyone is going to do what I do for my pets, it’s not practical. But making sure the ammonia levels in your water don’t burn your fish’s gills and fins and hurt them, and not having freezing water for a fish that comes from Thailand would be a good start, as well as knowing that bettas don’t enjoy only eating roots of some plant.
So when this young lady (who is probably high school or maybe college aged) starting talking about how bettas can be in tiny containers and they are «just fine», I do what I usually do– try to nicely educate a little bit that there are misconceptions due to the world of marketing out there. I said to her that it was just marketing because people prefer to be told they can get a cheap no-​maintenance pet for their kid than to be told anything different. She got very pissy with me right off the bat, I tried to be gentle, but her face turned beet red when after she mentioned her friend has a betta in one of those vases with just roots of a plant to eat, I said to her «If you google those. well. . they are not good for bettas». I tried to tell her that lily roots are not betta food. She said in a crappy tone of voice «Well it’s been eating it for 3 years!». I said «what I meant is that it’s not what bettas eat in the wild, it’s not the kind of food that’s good for them». and she, turning more and more red with a pissier look on her face said to me «Well it’s been FINE for 3 years» and walked away from me.
Listen, I cannot be the biggest pain in the butt customer a person in pet retail has to deal with. And I find it troubling that this young girl cannot deal with pet owners educating Petsmart employees in a civil manner about their favorite pet. I have been to Petsmart before when the fish section is bustling and I enjoyed hearing one customer or another interject into someone’s conversation about this fish or that one, because one customer has a particular affinity for «X» type of fish. I enjoy it. We should all educate each other.
Basically, I felt that I could barely get out the words” just google it and you will see, or go to
or
.. .” before that young employee got very rude with me, a customer who has spent hundreds of dollars on aquarium after another, plants, aquarium silicone to make aquarium-​proof projects, several tank heaters, fish, backgrounds for tanks, food for different types of fish, lighting hoods, bulbs, tanks.. .. everything.
I don’t even bitch and ask for a refund when a fish I buy dies that same day. I should not be a customer you treat like crap, PETSMART. All I did was try to educate someone because I feel sorry for all the bettas going home with owners that you told could abuse them.
The other blonder young lady was very nice though, don’t want to get her in trouble.

This is my «home» Petsmart– it has a great selection and is easy to navigate.
My only complaint is that although they have 5 cash registers there’s only one open and the line is too long.
Their prices certainly beat the other «PetC*» store, for sure.

I was not particularly pleased when my grooming appointment was canceled. They said they had a policy about grooming dogs that just got their shots. This is not a problem.
What is a problem, however, is the fact that they didn’t tell me this when I scheduled the appointment. Since they told me that my dog’s rabies shots needed to be updated and I told them, «that’s been handled», I would have liked to have been told then (especially because getting my dog out of the house and into a car is like moving heaven and earth).
I am rarely disappointed in this location, however, so I’ll be back. They get two stars rather than one because my wife says I should have volunteered the fact that my dog just got shots when I made the appointment. And my wife is always right. (Sometimes).

We’ve had good experiences here. We’ve used the groomer, purchased a variety of toys and food, boarded one of our dogs, and are currently using their training services.
The groomer can be hit or miss. Sometimes she looks great, sometimes it’s a bit of a hack job. But they can get her in the day I call (always on weekends) and she doesn’t seem to be traumatized, so it works.
Our new dog was in need of training and after meeting with five training companies, decided that Petsmart was the best option — inexpensive and I was impressed because we are registered for group classes but we can do private lessons until the issues are solved — no additional charge.
James the trainer came highly recommended and I can see why. We have been pleased with the results so far — we’ve completed four weeks of a six week course and can now take her for walks, she’s barking less at other dogs, and she sits and «leaves it» with no problems.