Petco

Great new store, however, a new employee is the worst. Brittany is quite rude and knows nothing about the animals. An elderly cutomer asked her about the dog collars today and Brittany couldn’t be bothered to bend down to get them for the customer… she pointed to the collars with her FOOT the walked away.
Fashion note to Brittany, you’re a bit too fluffy to wear really low, tight jeans. Please spare us the view of your ass and either get a bigger size or a longer tshirt.

One of the newest Petco stores to open in Tucson, this one is consistently clean and well-​stocked. Like many of the locations, you can get your pet groomed or your dog trained. I think they have to do a better job with teaching how to train dogs; didn’t have the best experience with that here. They have a nice selection of fish and other aquatic stuff.

The worst customer service ever! Make appointments for grooming only to have them not entered into the system on the correct day, then they call days later saying that you have an appointment on a day that you didn’t make one for.

One of the clerks there sold me a blue glow fish light and told me it would illuminate my scorpion the same as a black light would. it didn’t. I will have to return the item. Other than that, the store is clean and the people are friendly.

The staff at this Petco are always so friendly and go above and beyond in their customer service. I go shopping with my dog, a crazy and hyperactive border collie, and every staff member makes sure to give her a biscuit and a scratch behind the ears when she comes in. Just today they gave me a complimentary bag of biscuits for no reason, other than they love my dog.
Also, just today I decided to try out the grooming services for the first time. Usually I take my dog to higher-​end groomers, but I had a gift card to Petco so I thought I try them this time. I was a bit hesitant to bring her to a corporate chain store for grooming, as they can be really hit or miss, but I’m glad I did this time! For half the price of my old groomer, she got an excellent groom. Her coat was evenly cut, exceptionally clean, and she smelled great.
My dog has anxiety issues and, due to an abusive past, can be really unpredictable around new people/​environments. She hasn’t had the best report card from former groomers and veterinarians. However, the staff here were very welcoming and immediately made my dog feel calm and safe. She seemed super happy when I picked her up, so I’m guessing she approves of her new groomers. I’d highly recommend them for people searching for an affordable, yet quality groomer.

We have a new puppy and signed up for obedience training at this location (love the trainer). The coupon package they gave me less than a month ago as part of the class cost had coupons for products that were unavailable or the coupons were all expired which I had not noticed. The cashier was rude and dismissive. Customer service at this location is horrible. After dropping a few hundred bucks on this new puppy and her supplies in this location, I will never spend another penny here.

I had a very bad customer service experience at this store. I returned a leash that I bought a couple of months ago because it released without warning twice on walks. I was offered a store credit but asked for my money back because the leash is defective. The store manager looked for the transaction with my card and told me that he could NOT FIND ANY TRANSACTIONS WITH MY CARD NUMBER IN THE LAST TWO MONTHS more or less in that tone. Maybe I bought the leash two and a half or three months ago. Clearly, this is all my fault, or so I was made to feel. In the last several months, I have bought two harnesses, a leash, enzyme cleaner, an antler and a grooming at this store, though clearly I am not considered a valued customer.
No problem. All our business will go to petsmart.