I think that this is one place where cheap works. Especially with 3 boys who like to ruin their shoes so frequently. Just bought a pair of shoes today for $ 9, tax included, that were decent looking and my son says they are comfortable. The service has always been par here — not too friendly, but willing to assist, and I think that’s acceptable for the prices. The store is usually clean, but could be better organized. Again, for the prices, I don’t mind hunting a little. Not for everyone, but if you can make it work for your situation, it’s a great deal.