Panda Express

Dude this place has the worst everything! This is one of the newer pandas in town and sadly it’s also the worst I’ve ever been to.
I try to avoid this panda to the point if we are getting panda for a family meal I will drive to the foothills mall to get that panda. Today I was in a rush and my daughter and I attended the drive through. This is February 8^th 2016 and the start of Chinese New Years. They have a coupon for a free chicken roll with an order per person. So I hand them the coupons for us both to get one. They then say it’s per order. I told them to spit the double entrees orders since I order 2 double entrees so I could get one for both of us if that’s what they had to do. Then another server reopens the window and acts snotty. She tells me it’s per person. I then tell her the other double entrée is for my daughter. She says and I’m literally quoting «if I can read it says it’s per person» I inform her yet again my daughter regardless of age is a person and it says nothing of needing to 18 years or older to get another chicken roll.
At this point I’m not leaving without one simply for the insult and pissy demeanor I’ve received. A manager who’s a male comes looks at me and goes away. Literally took 5 mins and the original girl opens the window and hands me a bag. I ask do I have 2 chicken rolls? She says yes they gave into my begging. Really? How the hell did I beg for it? I held you accountable and yes I did get upset when you called my daughter not a person.
This place has numerous lower ratings based off poor staff and their attitudes/​work ethic. This place honestly needs to reprimanded those girls I do not believe they wronged me to the point of firing nor would I want that. Yet their actions are not acceptable even at a fast food establishment.
The person who owns this franchise needs to have a better handle of who is representing his location.

Just stopped in for lunch. They just opened and the food taste like it’s been sitting under the warmer all day! Orange chicken is too dry to eat and the chow mein has zero flavor! Please get new management to fix this place! I will never return!

Was pretty decent for fast food Chinese. I got honey walnut shrimp and chicken and fried rice. I wanted chow mein but I didn’t want to wait 5 minutes for it to be ready. Quick food and quick service.

Every time i come here the teriyaki chicken is burnt beyond being edible. This happens almost without fail. Damn you panda.

I’ve been here several times and always got in and out fast which is the only reason I go. I have to agree about the food only being a little warm and pretty greasy. The staff has always been very friendly. If you’re not in a hurry I agree that you should go to Mantis, way better.

This may have been the worst dining experience I have ever had. I went inside the store this evening around 7:30PM and I order two entrees. Both with chow mien. I am told that it will be about 4 minutes for the chow mien. No problem — things were busy.
There were two cooks on duty and about 3 servers. The cooks were moving at the pace of molasses. One of them decides he needs to do something in the freezer and maybe break down a box or two in the back. Mei (one of the servers) finally decides if she is going to get any chow mien she has to do it herself. So she runs back to the grill and throws several bags of the stuff into a large wok and does it herself. Ok fine.
Then Daniel (I think that is her name) loads up my order. But now, they are out of Bejing Beef and says it will be 3 or 4 more minutes. So now the cooks are taking their time on doing things. Daniel bags up my first order and I pay (she did try to comp me a drink for the delay) and placed the incomplete one under a heat lamp ‘so it won’t get cold’ Now, that didn’t help the one in the bag I was holding. She tried and was working as hard as she could, so I can’t fault her.
Now — several people in line move through and finally the Bejing beef comes up. I finally get my order complete and I leave. I think I waited about 20 to 25 minutes.
The servers were working their butts off — the cooks need a little training or disciplinary action to get them a bit more motivated to pull their weight in their team.

This place is always busy, but since I love nearby I go here every once in a while. It’s a mistake. I absolutely love chow mein but here it’s really oily, and their fried froze is really dried out. Their chicken is usually chewy at best, and never hot, just warm. And my favorite thing to order is chicken potstickers, but the past FOUR times I’ve gone there they’ve been out and I was told there would be a 10 minute wait. Normally I’d say sure, but they’ll say «ok» and when I get to the register and don’t see my stickers they then tell me I have to wait. Then they have to get a manager to refund my money for the potstickers! If you’re really craving Chinese food go to Mantis (which isn’t that great either) or a different panda. The ones in the malls always have much better quality and service than this one.

The service is always sub optimal. Food is never hot, just warm. The boss (s) don’t seem to care. I complained and was told sorry and nothing else. The grill was broken and they had a limited menu. I ate inside and had to fight the swarm of flies off my food. I think they are only still in business cause they are off the hi way and don’t get a lot of locals eating here based on the experience. pASS!