Palm Canyon Apartments

Would give 0 stars if I could. They have the worst maintenance ever. We’ve been living here for about a year now and have had the same problem every month. Either the toilet keeps clogging up randomly or the hot water goes out. At first it only happened once or twice a month but now the hot water stops working about a week after they fix it. The water is so cold I can’t even wash my hair, which is getting irritating. So we call them to come fix it and it takes them forever to get here and when they finally arrive, they just do a temporary fix and don’t even bother spending more money to fix the actual problem. A few weeks ago when this happened, they didn’t even fix it when they came! The lady told me that we have hot water now but when I went to take a shower, there was no hot water. Again this week, the hot water is gone and it’s been a week since we’ve called. I am still waiting for them to come but I’m getting tired of these apartments.
Will definitely be moving out after this year.

Right now I’m renting one of the newly renovated spaces. There were a a few things that needed fixing still and were missing and I had to remind them several times. My a/​c unit wasn’t working for weeks and they kept coming and telling me nothing was wrong with it, there was a waterfall coming out of the vented ceiling so obviously there was. Finally they tell me that something needed replacing and it works for now. However our electric bill is over 200 bucks for the last couple months which is ridiculous for 2 people even in the summer! They must have an inefficient system to cool their units, the manager didn’t care when I asked for some insight as to why it was so high and said to resolve the issue with TEP. I will not be renewing my lease with this place!

Please don’t go there, it’s the wrist place ever and the worst manger ever also if something breaks in your apartment it takes them for ever to fix it, they were painting the walls and found my car covered with paint last thing they didn’t send my deposit until now which it’s been 6 weeks since I moved out and they were supposed to send it in 2 weeks.

I wish there was an option for 0 stars.
The problems started when our leasing agent forgot to input our move in date into the system so we had to move in 2 weeks later than planned. Then when we finally got our keys, we soon found that our apartment was infested with cockroaches. Our neighbors all had the same issues and said they would never go away no matter how many times they sprayed. I had severe allergy and asthma symptoms just by being in the place because of the cockroaches. They moved us to a new unit (after much much trouble) about a month later and the management is now in the process of leasing our old infested unit to an unsuspecting renter. Our new unit is an upgraded one but it has holes and it’s missing things like closet doors and blinds. Do yourself a favor and do not live here. Pay the extra 50 bucks and move down the street to Cantera or wherever. If we could do it all over again we would have stayed at our old apartment and paid the extra money it cost us and saved us all this trouble.

This is by far the WORST apartment complex in Tucson, Arizona. When you first go in to talk about the lease they are so nice and convince you to sign. But the second you sign the lease the ENTIRE office are completely rude, not understanding, and liars. On top of that they have NO idea what they are doing. I lived there for 1 year and I was ecstatic to leave. We went through 3 managements within a 4 month period. The maintenance is a joke, they have no idea what they are doing and are very lazy. It took them 5 months to fix my dryer. They were also on the news for the ridiculous amounts of trash because they didn’t pay they’re trash bill! It’s only a matter of time before this awful living area is closed down. Living in a motor home would be better then living at this miserable apartment complex. Do yourself a favor and do not move into that hell hole.

I have lived here for 3 years and I’ll be honest, it has been pretty awful. The front office is terrible when it comes to customer service, if you would like to reach them dont try to call them because it is unlikely they will answer. On top of that they are not very good when it comes to complaints, they listen to what you have to say but nothing is ever done. The gym is very simplistic, there is two working treadmills and for lack of a better word, a monstrous contraption that is suppose to simulate several different workout machines but it doesn’t work to help with any exercise. The pools are poorly maintained. On too of all of that over the past 3 years we have had several neighbors and more often then not the neighbor was taken away by the police because of drugs or theft and so on. Overall these apartments are terrible ¹⁄₁₀ would move out if i could afford it. On top of all of this they never answer the phone at the front office in the case you need to speak to someone.