Old Pueblo Healthcare

Many of the people here are nice, and I have not experienced the rudeness many people have spoken of. Nancy, the Women’s Wellness NP, is wonderful, although the only other NP I have found there that I liked was Janet Chapman. One of the NPs told me, when I asked for assistance losing weight and quitting smoking, told me to avoid corn, bread, and potatoes, and when I wanted a cigarette to take a deep breath. She has obviously never been addicted to anything in her life.
My biggest complaint is with getting refills on prescription medication. I have a standard prescription that they will only write 3 refills for, and then when the pharmacy faxes them a refill request for the next 3 months, they ignore it. Repeatedly. I have also called multiple times in order to get the refill requests addressed, and it takes (minimum) 2 calls in order for my prescription to go through. By this time, I have missed multiple doses of my medication and am dealing with the side-​effects of that. They also will not request that I get lab work before coming in; they require I come in for an appointment, then give me the form for labwork, and then I have to come back in to review labwork. Two appointments = two copays. Seems unnecessary to me when I’ve been a patient for several years.
End result — I’m looking for a new practice.

Old Pueblo is awesome, in particular Laura Young. I told her straight off that I didn’t have insurance and she not only went ahead and gave me a physical (instead of doing an initial consultation, then a physical at another time) for the same price as a consultation. She was very thorough in her checking out everything that could be wrong with me, and giving me the best, low-​cost options. She ordered only what was needed for lab work and referred me to an awesome low-​cost lab, as well. She really showed that she cared. The nurse and front office staff were super-​nice and caring, too. I had a great experience, which is saying a LOT for me at a medical office!!!

Under no circumstance should you visit this place. I was lied to by them. Julie Townsend was so rude to me over the phone. I would not recommend this place to anyone!

This place is ridiculous. When Jeanne Olsen was there, she was awesome. Very collaborative and thorough. Julie Townsend… no. I was seen by a new NP, when I smashed up my ankle who prescribed Percocet for the pain. I hate Percocet and only took a few of them before I got tired of waking up with a hangover.
I saw Julie for a two week followup. She prescribed a completely inappropriate medication to deal with the pain and gave me a dirty look when I asked about something to replace the Percocet. When I called (4 times before getting an answer, which was frustrating) to let her know that, in addition to my ankle hurting, I was now throwing up with a blistering headache, she didn’t much care. She wanted to prescribe a similar medication, with similar side effects that would help just as much as the other one. So, another copay for… exactly the same thing! Yeah, not happening.
My only other option was to wait a week and come back into the office. I have a job, I have a life and it hurts to walk, which makes both of them hard. I’m just not waiting a week, when she can figure it out without me being there. She just saw me two days ago and she knew that I didn’t want narcotics, because I flat out said so and still have most of what I was prescribed the first time.
I took a third option and fired her. An urgent care doctor, who was shocked over what happened, prescribed an odd but effective medication for the headache and referred me to a good doctor to deal with my ankle.
I really resented the who cares attitude and essentially getting blown off when her methods didn’t work. I really resented having to call the office 4 times to get any kind of a response to my concerns. I really resent being treated like a junkie, when I have an obvious injury that obviously hurts. There are other doctors who actually do their jobs, allow patients to participate in their health-​care decisions and call patients back.

I have never been disappointed after a visit to Old Pueblo Healthcare.
The staff is knowledgable, professional, caring and supportive. I had a previously unidentified fungal rash (Doctors routinely say that rashes are very difficult to pin down) which was correctly diagnosed and treated with a simple cream. Laura worked with dogged determination and insightful questioning to get to the root cause of this very persistent and pernicious itch.
The atmosphere is unlike any ER or urgent care that I have experienced, clean and modern, the office is more like a visit home.

I was referred to this healthcare provider by my partner who had been seeing the owner Julie Townsend. Since she is only working 1 day per month I had to see another nurse practitioner. I had had a questionable result from a previous blood test and I complained about tightness in my chest after exertion so she requested I get a Chest Xray and another blood workup. I had that done almost a month ago and never heard anything from the NP that saw me. I called and had to leave a message and no one ever returned my call so I called again a couple of days later. The person I got on the phone admitted she received my call but must have written the number down wrong. Of course she could have gone to my file and gotten it but apparently that was too much trouble. Bottom line the only way I can find out if everything is okay or if I have lung cancer is to schedule another appointment and pay another $ 180. Needless to say I am moving my files to another medical facility where the staff actually cares about their patients and I would suggest to anyone thinking of going to this facility… run in the other direction!!!

The only reason why I am giving it one star is because you have to and because of the nursing staff (which is a representation of the medical school and training programs not this office).
One visit my doctor was not in the office so I saw someone completely new. They didn’t treat me as a new patient but more of a task they had to take care of for someone else. They wrote both of my prescriptions on the same pad. Once I got to my pharmacy the pharmacist asked me where I got the prescription. I was confused and when I told her where she didn’t believe me. I found out that it is very illegal to write a prescription in the manner the doctor did. I began to get accused of writing it myself because «No doctor would ever make this mistake» I called Old Pueblo and they told me to not speak to any one and to come back to the office. I told them I had to go to work. They said they would give me a doctors excuse but I MUST come back to the office. The office knew they could face a lawsuit.
Even after that experience I continued to go because I enjoyed my regular doctor. Each time I went back though she was all the sudden never available. The administrative staff is horrible and never cared that I was not being scheduled to see my regular doctor. The last time I ever stepped foot in that place was the day (once again) a random doctor and the office manager accused me (a 20 something girl) like a low life person from the street begging for drugs.
I have never been treated with as much disrespect as I was there. I am now at the University Medical Center. I have not one but three GREAT doctors who have worked with my insurance companies, always treated me with respect and one has given me their direct line in case I cannot get a soon enough appointment through scheduling. My medical issues are treated with respect, are documented appropriately and no one treats me like I am begging for drugs.

I agree with the rest I have been going there for about 9 yrs mad ever since they moved. The staff is so rude so rude ! But I like my Dr.

We have seen lots of Doctor offices over the years and this has to be the worst.

I had a very unpleasant run-​in with the office manager when I tried to bring up a serious communication issue I had with the nurse practioner I had been to see, Greg Stevenson. I admit I lost my temper, as I had been sick in bed with a migraine for three days, but the bottom line is that this practice cares more about their liability and CYA than they do about patient care.
I certainly don’t think speaking to an office manager about a medical matter is good practice — is she a licensed medical professional? Has she taken the Hippocratic Oath to first, do no harm? I was certainly harmed by their lack of communication as well as their Goldman Sacks attitude of doing what’s good for them at the expense of the patients they purport to care so much about.
I stand by what I said to the office manager about the Greg Stevenson’s professional demeanor and should have said it in a more rational way, but I do question why the operational attitudes of the staff seem to be in direct conflict with the mission statement they have on their website.
They are a compassionless, corporate entity and you’d better hope you never disagree or question their methods should you be brave enough to use them. I’m pretty sure they’d let you bleed to death if they thought you’d cause them problems.

I don’t really like doctors offices to start off with but I have been with this office for a while now.
The front office staff consistently come across as uncaring and bordering on rude. They are snippy on the phone and at the desk. They make it feel as if you are bothering them just by mking an appointment.
The nurses on the other hand are always very nice and friendly and seem to really care. This place would be perfect if it were not for the front office administration staff.